Compare Directly и Revelation helpdesk

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Directlys crowd platform harnesses thousands of independent experts and best-in-class AI technology to automate common customer questions and deliv... Read more

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of... Read more

Rating
0 / 5
3.6 / 5
Call Center software features
Queue Management
Alerts / Escalation
Queue Management
Alerts / Escalation
AB Testing software features
Surveys & Feedback
Surveys & Feedback
Knowledge Management software features
Knowledge Base Management
Knowledge Base Management
Electronic Medical Records software features
Self Service Portal
Self Service Portal
Physical Therapy software features
Appointment Management
Appointment Management
Customer Service software features
Call Center Management
Call Center Management
Law Practice Management software features
Email Management
Email Management
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Great Product

Benefits:

I like the flexibility that this program gives you. It is fairly easy to customize based on your needs. I also like that the company is small enoug... Read more

I like the flexibility that this program gives you. It is fairly easy to customize based on your needs. I also like that the company is small enough that it takes into consideration, and sometimes implements, my feature requests.

Drawbacks:

The pre-built and custom reports could use some improvement.

Summary:

I work in the IT department for a school district. We use the product to support our district's needs. It does a good job of handling our various t... Read more

Cory B.
5 / 5

Revelation Helps Organize

Benefits:

I like the fact I can log a ticket Directly from Outlook. Tech Support also added the ability to "edit" the Subject which makes it even better. ... Read more

I like the fact I can log a ticket Directly from Outlook. Tech Support also added the ability to "edit" the Subject which makes it even better. Since I am the Help Desk Manager staff a Help Desk of 15 students, along with 11 co-workers in the dept, Revelation has helped to get things organized in to a nice visual aspect. This helps me to quickly keep track of tickets and issues without having to make reminders, and save emails in my Inbox, etc. It's also nice to quickly find a past issue by a person or word/phrase or run a report on that type, etc.

Drawbacks:

Sometimes the Web Interface can be slow, but that can also be because of the network use here at the university at certain times of the day. The... Read more

Summary:

The customer service has been stellar. My account rep has kept in contact for the past year since I originally signed up. And he was beyond helpf... Read more

Chad G.
3 / 5

Revelation Cloud Version Review

Benefits:

The software is fairly simple to use but not intuitive at all in many areas As a result users easily use a small subset of it

Drawbacks:

Compared to the local server vesion that we used for many years is reliability of search is very weak There are times when you have no confidence t... Read more

Summary:

IT managed service job system

Paul W.
3 / 5

Revelation Review From a Support Manager

Benefits:

It's pretty straight forward and you dont have to step through a lot of hoops to enter tickets.

Drawbacks:

I think the reporting could be better and offer more on the fly reports.

Summary:

it has it's pros and cons but it would work well for small businesses.

Donald B.

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