Compare Directly и Yonyx

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Directlys crowd platform harnesses thousands of independent experts and best-in-class AI technology to automate common customer questions and deliv... Read more

Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users foll... Read more

Rating
0 / 5
4.7 / 5
Agile Project Management software features
Workflow Management
Workflow Management
Knowledge Management software features
Knowledge Base Management
Knowledge Base Management
Electronic Medical Records software features
Self Service Portal
Self Service Portal
Customer Service software features
Call Center Management
Performance Metrics
Virtual Assistant
Call Center Management
Performance Metrics
Virtual Assistant
Law Practice Management software features
Email Management
Email Management
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Providing Self-Service to our Dealer Network

Benefits:

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "clo... Read more

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Drawbacks:

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz ver... Read more

Summary:

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, ... Read more

Wes B.
5 / 5

As a software developer

Benefits:

Great API Documentation Very Easy To Use Very Easy To Train on Great Functionality

Drawbacks:

The online dashboard Some of the training videos could use some refinement

Summary:

I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user inte... Read more

Eric M.
4 / 5

wonderful Yonyx, save the lives of many.

Benefits:

Step-by-step problem solving to reach an immediate solution to the problem.

Drawbacks:

There are times when a recurring problem is not solved by customers and technical support and there are no options to support the customer.

Summary:

It has saved me and my colleagues from the little notion we had of technique.

belen m.
4 / 5

Yonyx review

Benefits:

For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors... Read more

For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

Drawbacks:

I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and sub... Read more

Summary:

Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.

Jamie T.

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