Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way. Learn more about Revelation helpdesk
Compare AlphaChat и e-bot7
Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.
Starting price | from 1 usd. | from 1 usd. |
Who this service is for |
Specialized CONVERSATIONAL AI platform for messaging and chat automation. Includes live chat. No phone or video system. Train intents for bots and ... Read more |
We develop and integrate artificial intelligence for your customer service. |
Rating | ||
Call Center software features |
Queue Management
Alerts / Escalation
|
Queue Management
Alerts / Escalation
|
AB Testing software features |
Surveys & Feedback
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Surveys & Feedback
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Agile Project Management software features |
Workflow Management
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Workflow Management
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Knowledge Management software features |
Knowledge Base Management
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Knowledge Base Management
|
Electronic Medical Records software features |
Self Service Portal
|
Self Service Portal
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Conversational AI Platform software features |
Pre-Configured Bot
Speech Synthesis
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Pre-Configured Bot
Speech Synthesis
|
Digital Adoption Platform software features |
Contextual Guidance
|
Contextual Guidance
|
Physical Therapy software features |
Appointment Management
|
Appointment Management
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Customer Service software features |
Live Chat
Performance Metrics
Social Media Integration
Virtual Assistant
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Live Chat
Performance Metrics
Social Media Integration
Virtual Assistant
|
Contact Center software features |
Chatbot
|
Chatbot
|
Help Desk software features |
Multi-Channel Communication
|
Multi-Channel Communication
|
Robotic Process Automation software features |
Code-free Development
|
Code-free Development
|
Medical Transcription software features |
Speech Recognition
|
Speech Recognition
|
Headless CMS software features |
For Developers
|
For Developers
|
Knowledge Base software features |
Multi-Language
|
Multi-Language
|
Law Practice Management software features |
Email Management
|
Email Management
|
Customer Experience software features |
Sentiment Analysis
|
Sentiment Analysis
|
Insight Engines software features |
Intent Recognition
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Intent Recognition
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Access Governance software features |
Reporting/Analytics
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Reporting/Analytics
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Interface screenshot |
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Desktop & Mobile Platforms |
Cloud-hosted / box software |
Cloud-hosted / box software |
Support | Working hours, Online | Working hours, Online |
Training |
Documentation
Webinars
Personal
Online
|
Documentation
Webinars
Personal
Online
|
Reviews |
The Chat Bot Platform perfect for scaling and automation Benefits: The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change qui... Read more The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I've been quite impressed with their roadmap, and taking our feedback onboard as well. They have done a great job in supporting us in training our Chat bot as well as being open to supporting the tools that we utilise on our chat platform. Drawbacks: Not much to add considering the overall experience has been very positive. A more visual flow diagram within the Alpha Blues platform would be grea... Read more Summary: Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30% of our in... Read more Review for Tallink chatbot Benefits: Overall looking of the bot view on the page looks nice :) Drawbacks: 1) Feature for hiding intents would be nice. Hided intents should be visible in the tree view, marked somehow so they would be easily separated fro... Read more Summary: Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well for marketing campaigns. |
Perfect solution for customer service automation Benefits: Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights o... Read more Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights on analytics. Also, the contextual dialogue editor is extremely intuitive and easy to use (no technical knowledge required). Overall, the AI is very simple and powerful. We do absolutely recommend to go with e-bot7 in case you are seeking to automate your customer service! We switched from another vendor; e-bot7 stands out. Drawbacks: So far, we did not have any larger problems. Some smaller issues have been solved by e-bot7 straight away. Summary: Customers do receive instant support or are directed to the right place. Also, the solution frees up our agents' capacity and, hence, reduces their... Read more Scaling customer support while reducing overall customer service costs Benefits: Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same t... Read more Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same time, we reduced our customer service costs by about 30%. Furthermore, there are several other advantages that we like such as being able to easily personalize and optimize the customer service experience as well as e-bot7's support in any matter along our chatbot journey. Drawbacks: We have experienced issues with the embed script which limited our ability to work with the chatbot. However, e-bot7 was instantly available and so... Read more Summary: Our customers were left frustrated often times due to long waiting times that resulted from a continuous growth of our customer base. Hence, automa... Read more |
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AlphaChat review
Benefits:
Ease of use and support speed it it is needed.
Drawbacks:
Our experience with Chat is still quite short but so far most of the expectations have been nicely met.
Summary:
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expecte... Read more
Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company.