Compare AlphaChat и e-bot7

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Specialized CONVERSATIONAL AI platform for messaging and chat automation. Includes live chat. No phone or video system. Train intents for bots and ... Read more

We develop and integrate artificial intelligence for your customer service.

Rating
4.7 / 5
5 / 5
Call Center software features
Queue Management
Alerts / Escalation
Queue Management
Alerts / Escalation
AB Testing software features
Surveys & Feedback
Surveys & Feedback
Agile Project Management software features
Workflow Management
Workflow Management
Knowledge Management software features
Knowledge Base Management
Knowledge Base Management
Electronic Medical Records software features
Self Service Portal
Self Service Portal
Conversational AI Platform software features
Pre-Configured Bot
Speech Synthesis
Pre-Configured Bot
Speech Synthesis
Digital Adoption Platform software features
Contextual Guidance
Contextual Guidance
Physical Therapy software features
Appointment Management
Appointment Management
Customer Service software features
Live Chat
Performance Metrics
Social Media Integration
Virtual Assistant
Live Chat
Performance Metrics
Social Media Integration
Virtual Assistant
Contact Center software features
Chatbot
Chatbot
Help Desk software features
Multi-Channel Communication
Multi-Channel Communication
Robotic Process Automation software features
Code-free Development
Code-free Development
Medical Transcription software features
Speech Recognition
Speech Recognition
Headless CMS software features
For Developers
For Developers
Knowledge Base software features
Multi-Language
Multi-Language
Law Practice Management software features
Email Management
Email Management
Customer Experience software features
Sentiment Analysis
Sentiment Analysis
Insight Engines software features
Intent Recognition
Intent Recognition
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

AlphaChat review

Benefits:

Ease of use and support speed it it is needed.

Drawbacks:

Our experience with Chat is still quite short but so far most of the expectations have been nicely met.

Summary:

Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expecte... Read more

Kaido K.
5 / 5

The Chat Bot Platform perfect for scaling and automation

Benefits:

The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change qui... Read more

The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I've been quite impressed with their roadmap, and taking our feedback onboard as well. They have done a great job in supporting us in training our Chat bot as well as being open to supporting the tools that we utilise on our chat platform.

Drawbacks:

Not much to add considering the overall experience has been very positive. A more visual flow diagram within the Alpha Blues platform would be grea... Read more

Summary:

Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30% of our in... Read more

Daniel W.
4 / 5

Review for Tallink chatbot

Benefits:

Overall looking of the bot view on the page looks nice :)

Drawbacks:

1) Feature for hiding intents would be nice. Hided intents should be visible in the tree view, marked somehow so they would be easily separated fro... Read more

Summary:

Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well for marketing campaigns.

Kaja H.
5 / 5

Perfect solution for customer service automation

Benefits:

Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights o... Read more

Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights on analytics. Also, the contextual dialogue editor is extremely intuitive and easy to use (no technical knowledge required). Overall, the AI is very simple and powerful. We do absolutely recommend to go with e-bot7 in case you are seeking to automate your customer service! We switched from another vendor; e-bot7 stands out.

Drawbacks:

So far, we did not have any larger problems. Some smaller issues have been solved by e-bot7 straight away.

Summary:

Customers do receive instant support or are directed to the right place. Also, the solution frees up our agents' capacity and, hence, reduces their... Read more

Jan Friedrich F.
5 / 5

Scaling customer support while reducing overall customer service costs

Benefits:

Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same t... Read more

Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same time, we reduced our customer service costs by about 30%. Furthermore, there are several other advantages that we like such as being able to easily personalize and optimize the customer service experience as well as e-bot7's support in any matter along our chatbot journey.

Drawbacks:

We have experienced issues with the embed script which limited our ability to work with the chatbot. However, e-bot7 was instantly available and so... Read more

Summary:

Our customers were left frustrated often times due to long waiting times that resulted from a continuous growth of our customer base. Hence, automa... Read more

Oliver M.

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