Compare AlphaChat и e-bot7

Benefits:

Ease of use and support speed it it is needed.

Drawbacks:

Our experience with Chat is still quite short but so far most of the expectations have been nicely met.

Summary:

Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expecte... Read more

Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company.

Benefits:

The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change qui... Read more

The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I've been quite impressed with their roadmap, and taking our feedback onboard as well. They have done a great job in supporting us in training our Chat bot as well as being open to supporting the tools that we utilise on our chat platform.

Drawbacks:

Not much to add considering the overall experience has been very positive. A more visual flow diagram within the Alpha Blues platform would be grea... Read more

Not much to add considering the overall experience has been very positive. A more visual flow diagram within the Alpha Blues platform would be great, to allow us greater visibility in how the chat bot responds to follow ups. But cannot fault them, the Alpha Blues team have done a terrific job!

Summary:

Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30% of our in... Read more

Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30% of our incoming chat volumes. As a product that also offers multilingual support, Alpha Blues has been able to fully support us in offering a Chat Bot in an additional language as well as obtaining the customer's preferred language through our Bot as well.

Benefits:

Overall looking of the bot view on the page looks nice :)

Drawbacks:

1) Feature for hiding intents would be nice. Hided intents should be visible in the tree view, marked somehow so they would be easily separated fro... Read more

1) Feature for hiding intents would be nice. Hided intents should be visible in the tree view, marked somehow so they would be easily separated from the intents that are "live". 2) Feature to schedule the time for intent to be live. This is useful especially with campaigns that are valid only for certain period of time. 3) Different emojis would be nice

Summary:

Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well for marketing campaigns.

Benefits:

Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights o... Read more

Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights on analytics. Also, the contextual dialogue editor is extremely intuitive and easy to use (no technical knowledge required). Overall, the AI is very simple and powerful. We do absolutely recommend to go with e-bot7 in case you are seeking to automate your customer service! We switched from another vendor; e-bot7 stands out.

Drawbacks:

So far, we did not have any larger problems. Some smaller issues have been solved by e-bot7 straight away.

Summary:

Customers do receive instant support or are directed to the right place. Also, the solution frees up our agents' capacity and, hence, reduces their... Read more

Customers do receive instant support or are directed to the right place. Also, the solution frees up our agents' capacity and, hence, reduces their workload through automation. The solution is of great value to both our customers and agents.

Benefits:

Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same t... Read more

Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same time, we reduced our customer service costs by about 30%. Furthermore, there are several other advantages that we like such as being able to easily personalize and optimize the customer service experience as well as e-bot7's support in any matter along our chatbot journey.

Drawbacks:

We have experienced issues with the embed script which limited our ability to work with the chatbot. However, e-bot7 was instantly available and so... Read more

We have experienced issues with the embed script which limited our ability to work with the chatbot. However, e-bot7 was instantly available and solved all of the issues.

Summary:

Our customers were left frustrated often times due to long waiting times that resulted from a continuous growth of our customer base. Hence, automa... Read more

Our customers were left frustrated often times due to long waiting times that resulted from a continuous growth of our customer base. Hence, automating customer service was very important to us. Additionally, we did not expect to reduce our customer service costs that much.