Compare Casengo и e-bot7

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing wi... Read more

We develop and integrate artificial intelligence for your customer service.

Rating
2.4 / 5
5 / 5
Call Center software features
Queue Management
Alerts / Escalation
Queue Management
Alerts / Escalation
Agile Project Management software features
Workflow Management
Workflow Management
Knowledge Management software features
Knowledge Base Management
Knowledge Base Management
Electronic Medical Records software features
Self Service Portal
Self Service Portal
Customer Service software features
Live Chat
Social Media Integration
Live Chat
Social Media Integration
Law Practice Management software features
Email Management
Email Management
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
1 / 5

Great solution for small bussiness

Benefits:

This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered... Read more

This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam. Joppe, thanks for your help untill now!

Drawbacks:

Summary:

As bussiness was growing, I was looking for a good customer management system, while piles of emails were giving me headaches. I came along Casengo... Read more

Michel P.
5 / 5

Casengo Review

Benefits:

It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio... Read more

It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights.

Drawbacks:

It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchroni... Read more

Summary:

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand dive... Read more

RONALD S.
4 / 5

Casengo

Benefits:

The software allows up to 8 agents (and more) to engage clients on the Whats-app social media channel. This enables us respond to clients quickly ... Read more

The software allows up to 8 agents (and more) to engage clients on the Whats-app social media channel. This enables us respond to clients quickly as opposed to using a phone, since only one agent can respond to the chats.

Drawbacks:

If a reply has been sent, it can't be edited nor deleted. It is greatly affected by slow internet speeds.

Summary:

I have come to love it. Initially, listening to audio or videos wasn't enabled but that has been resolved. Plus, we can now view agent statistics i... Read more

Merida N.
5 / 5

Best Live Chat Software for the price!

Benefits:

Very intuitive features when in chat and integrating it for your business. Mobile integration so very industry leading.

Drawbacks:

Lacks some features such as customer tracking and monitoring features such as recent activity and ability to pull up history for the customer.

Summary:

Basic features for live chat. Might be lacking some features however not deal breaking.

Robert R.
5 / 5

Perfect solution for customer service automation

Benefits:

Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights o... Read more

Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights on analytics. Also, the contextual dialogue editor is extremely intuitive and easy to use (no technical knowledge required). Overall, the AI is very simple and powerful. We do absolutely recommend to go with e-bot7 in case you are seeking to automate your customer service! We switched from another vendor; e-bot7 stands out.

Drawbacks:

So far, we did not have any larger problems. Some smaller issues have been solved by e-bot7 straight away.

Summary:

Customers do receive instant support or are directed to the right place. Also, the solution frees up our agents' capacity and, hence, reduces their... Read more

Jan Friedrich F.
5 / 5

Scaling customer support while reducing overall customer service costs

Benefits:

Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same t... Read more

Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same time, we reduced our customer service costs by about 30%. Furthermore, there are several other advantages that we like such as being able to easily personalize and optimize the customer service experience as well as e-bot7's support in any matter along our chatbot journey.

Drawbacks:

We have experienced issues with the embed script which limited our ability to work with the chatbot. However, e-bot7 was instantly available and so... Read more

Summary:

Our customers were left frustrated often times due to long waiting times that resulted from a continuous growth of our customer base. Hence, automa... Read more

Oliver M.

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