Compare e-bot7 и Helprace

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

We develop and integrate artificial intelligence for your customer service.

Helprace is an all-in-one customer service software for virtually any company out there. Helprace works across all operating systems & browsers as ... Read more

Rating
5 / 5
4.4 / 5
Call Center software features
Queue Management
Alerts / Escalation
Queue Management
Alerts / Escalation
AB Testing software features
Surveys & Feedback
Surveys & Feedback
Agile Project Management software features
Workflow Management
Workflow Management
Knowledge Management software features
Knowledge Base Management
Knowledge Base Management
Electronic Medical Records software features
Self Service Portal
Self Service Portal
Customer Service software features
Call Center Management
Performance Metrics
Social Media Integration
Call Center Management
Performance Metrics
Social Media Integration
Law Practice Management software features
Email Management
Email Management
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Perfect solution for customer service automation

Benefits:

Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights o... Read more

Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights on analytics. Also, the contextual dialogue editor is extremely intuitive and easy to use (no technical knowledge required). Overall, the AI is very simple and powerful. We do absolutely recommend to go with e-bot7 in case you are seeking to automate your customer service! We switched from another vendor; e-bot7 stands out.

Drawbacks:

So far, we did not have any larger problems. Some smaller issues have been solved by e-bot7 straight away.

Summary:

Customers do receive instant support or are directed to the right place. Also, the solution frees up our agents' capacity and, hence, reduces their... Read more

Jan Friedrich F.
5 / 5

Scaling customer support while reducing overall customer service costs

Benefits:

Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same t... Read more

Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same time, we reduced our customer service costs by about 30%. Furthermore, there are several other advantages that we like such as being able to easily personalize and optimize the customer service experience as well as e-bot7's support in any matter along our chatbot journey.

Drawbacks:

We have experienced issues with the embed script which limited our ability to work with the chatbot. However, e-bot7 was instantly available and so... Read more

Summary:

Our customers were left frustrated often times due to long waiting times that resulted from a continuous growth of our customer base. Hence, automa... Read more

Oliver M.
5 / 5

Helprace makes our customers happy

Benefits:

I really like the way Helprace seamlessly blends the help desk and the community. Some customer conversations deserve to be in the open and some ne... Read more

I really like the way Helprace seamlessly blends the help desk and the community. Some customer conversations deserve to be in the open and some need to be private. This doesn't only help deflect ticket numbers but it keeps our customers happy.

Drawbacks:

I'd like to integrate Helprace with Slack because we all use it around the office and love it.

Summary:

As a software depeloper, I am happy with Helprace. I use the ticketing and community applications. I actually look forward to reading new ideas, qu... Read more

Alex K.
5 / 5

Great feedback and support software

Benefits:

I love the integration of ticketing system, forum and ideas/feedback forum.

Drawbacks:

There are some small UX issues but I can't remember any right now.

Summary:

We migrated fro UserVoice after they raised price 11 fold. We are a very satisfied customer since then.

Piotr K.
3 / 5

Terrible Software

Benefits:

I love that I can view my customer information all in one place within the customers tab

Drawbacks:

I hate that I have to subscribe to different parts of the service just to have a complete software to support my customers. I cannot even get my cu... Read more

Summary:

I have suggested many features to the Helprace team and the response always said is " We'll to take your request into consideration" They never as... Read more

Jacob P.
5 / 5

Very effective and easy to use

Benefits:

cost effective and easy to use. very effective in giving customers a help and support platforms and services

Drawbacks:

integration with other CSM or email services that are commonly used in the customer service industry

Summary:

great customer help portal with minimum efforts

Ken L.

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