Compare e-bot7 и Revelation helpdesk

Benefits:

Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights o... Read more

Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights on analytics. Also, the contextual dialogue editor is extremely intuitive and easy to use (no technical knowledge required). Overall, the AI is very simple and powerful. We do absolutely recommend to go with e-bot7 in case you are seeking to automate your customer service! We switched from another vendor; e-bot7 stands out.

Drawbacks:

So far, we did not have any larger problems. Some smaller issues have been solved by e-bot7 straight away.

Summary:

Customers do receive instant support or are directed to the right place. Also, the solution frees up our agents' capacity and, hence, reduces their... Read more

Customers do receive instant support or are directed to the right place. Also, the solution frees up our agents' capacity and, hence, reduces their workload through automation. The solution is of great value to both our customers and agents.

Benefits:

Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same t... Read more

Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same time, we reduced our customer service costs by about 30%. Furthermore, there are several other advantages that we like such as being able to easily personalize and optimize the customer service experience as well as e-bot7's support in any matter along our chatbot journey.

Drawbacks:

We have experienced issues with the embed script which limited our ability to work with the chatbot. However, e-bot7 was instantly available and so... Read more

We have experienced issues with the embed script which limited our ability to work with the chatbot. However, e-bot7 was instantly available and solved all of the issues.

Summary:

Our customers were left frustrated often times due to long waiting times that resulted from a continuous growth of our customer base. Hence, automa... Read more

Our customers were left frustrated often times due to long waiting times that resulted from a continuous growth of our customer base. Hence, automating customer service was very important to us. Additionally, we did not expect to reduce our customer service costs that much.

Benefits:

I like the flexibility that this program gives you. It is fairly easy to customize based on your needs. I also like that the company is small enoug... Read more

I like the flexibility that this program gives you. It is fairly easy to customize based on your needs. I also like that the company is small enough that it takes into consideration, and sometimes implements, my feature requests.

Drawbacks:

The pre-built and custom reports could use some improvement.

Summary:

I work in the IT department for a school district. We use the product to support our district's needs. It does a good job of handling our various t... Read more

I work in the IT department for a school district. We use the product to support our district's needs. It does a good job of handling our various types of requests with different deadline requirements.

Benefits:

I like the fact I can log a ticket Directly from Outlook. Tech Support also added the ability to "edit" the Subject which makes it even better. ... Read more

I like the fact I can log a ticket Directly from Outlook. Tech Support also added the ability to "edit" the Subject which makes it even better. Since I am the Help Desk Manager staff a Help Desk of 15 students, along with 11 co-workers in the dept, Revelation has helped to get things organized in to a nice visual aspect. This helps me to quickly keep track of tickets and issues without having to make reminders, and save emails in my Inbox, etc. It's also nice to quickly find a past issue by a person or word/phrase or run a report on that type, etc.

Drawbacks:

Sometimes the Web Interface can be slow, but that can also be because of the network use here at the university at certain times of the day. The... Read more

Sometimes the Web Interface can be slow, but that can also be because of the network use here at the university at certain times of the day. The couple issues I've had, have actually been resolved when I have emailed Tech Support.

Summary:

The customer service has been stellar. My account rep has kept in contact for the past year since I originally signed up. And he was beyond helpf... Read more

The customer service has been stellar. My account rep has kept in contact for the past year since I originally signed up. And he was beyond helpful and his knowledge of the product and features was invaluable since I had dozens of questions over the trial period. He and a couple of the techs have been very responsive to any other questions/issues as they have come up (which have been few). I think my favorite part of the software is the Outlook Bridge and just the simple interface makes it that much easier to use. It can seem complicated, but by taking some time to truly test it out (we took 1-2 months to really get the entire dept to try/use it) with me being the one that uses it 99% of the time, it has become an invaluable product here for my dept at the university. THANKS!

Benefits:

The software is fairly simple to use but not intuitive at all in many areas As a result users easily use a small subset of it

Drawbacks:

Compared to the local server vesion that we used for many years is reliability of search is very weak There are times when you have no confidence t... Read more

Compared to the local server vesion that we used for many years is reliability of search is very weak There are times when you have no confidence that you are seeing all the relevant information The more we try to do with it the more we hit limitations , in reporting especially The core design is too limited so the reporting is the same

Summary:

IT managed service job system

Benefits:

It's pretty straight forward and you dont have to step through a lot of hoops to enter tickets.

Drawbacks:

I think the reporting could be better and offer more on the fly reports.

Summary:

it has it's pros and cons but it would work well for small businesses.