Compare e-bot7 и SupportBee

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

We develop and integrate artificial intelligence for your customer service.

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize t... Read more

Rating
5 / 5
4.4 / 5
Call Center software features
Queue Management
Alerts / Escalation
Queue Management
Alerts / Escalation
Knowledge Management software features
Knowledge Base Management
Knowledge Base Management
Customer Service software features
Call Center Management
Call Center Management
Law Practice Management software features
Email Management
Email Management
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Perfect solution for customer service automation

Benefits:

Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights o... Read more

Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights on analytics. Also, the contextual dialogue editor is extremely intuitive and easy to use (no technical knowledge required). Overall, the AI is very simple and powerful. We do absolutely recommend to go with e-bot7 in case you are seeking to automate your customer service! We switched from another vendor; e-bot7 stands out.

Drawbacks:

So far, we did not have any larger problems. Some smaller issues have been solved by e-bot7 straight away.

Summary:

Customers do receive instant support or are directed to the right place. Also, the solution frees up our agents' capacity and, hence, reduces their... Read more

Jan Friedrich F.
5 / 5

Scaling customer support while reducing overall customer service costs

Benefits:

Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same t... Read more

Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same time, we reduced our customer service costs by about 30%. Furthermore, there are several other advantages that we like such as being able to easily personalize and optimize the customer service experience as well as e-bot7's support in any matter along our chatbot journey.

Drawbacks:

We have experienced issues with the embed script which limited our ability to work with the chatbot. However, e-bot7 was instantly available and so... Read more

Summary:

Our customers were left frustrated often times due to long waiting times that resulted from a continuous growth of our customer base. Hence, automa... Read more

Oliver M.
5 / 5

Excellent & Affordable Support App without a "per agent" fee.

Benefits:

- Pricing model is based on volume of tickets, not based on number of agents - Is an "inbox" style of ticketing system. (Customers only need to cl... Read more

- Pricing model is based on volume of tickets, not based on number of agents - Is an "inbox" style of ticketing system. (Customers only need to click reply) - Great after-sales support from the owner - Does not require my support team to be logged into a separate app to answer tickets. They can do it directly from their inbox if they wanted to - Allows me to forward a support email from a customer (which was sent to my direct email address), and it will generate a ticket on behalf of the original sender. *AND* it parses it correctly when sent from my iphone --- This is a HUGE benefit!

Drawbacks:

Does not yet offer "How Do You Rate Our Support?" like Help Scout does, but when I asked for this feature, I was told it is on their future roadmap.

Summary:

I've been using SupportBee since September 2013 and really love it. The pricing model is different from most other Support Ticketing Apps in that y... Read more

Dustin O.
4 / 5

A help desk platform with potential growth

Benefits:

SupportBee is very easy to use and helps resolve incidents quickly and efficiently. The features that I like the most are: 1.- The helpdesk portal... Read more

SupportBee is very easy to use and helps resolve incidents quickly and efficiently. The features that I like the most are: 1.- The helpdesk portal is similar to the user interface of an email, so adapting to its use will be quick. 2.- You can generate significant reports on our volume of tickets resolved in a period of time. 3.- It is possible to create a knowledge base to provide customers with answers to their frequently asked questions. 4.- It has a tool to establish reminder events, so that you can always be aware of the activities in the organization. 5.- It has a highly competitive price. 6.- It is a software with great experience, so it is backed by various market providers. 7.- It has extensive documentation on its website.

Drawbacks:

SupportBee should improve its loading times in the browser, since it is slower when there are many entries in the mailbox. It is also not recommend... Read more

Summary:

We have been able to use the knowledge base with SupportBee to provide information about queries, execution scripts and solutions to problems in ou... Read more

Alex M.
3 / 5

Room for improvement.

Benefits:

The ability to build an internal knowledge base and external customer kb is a nice feature. I wish the licensense werent so expensive.

Drawbacks:

I hate that when you add a customer name and email to supportbee that it doesnt keep the customer name you set when they client responds with email... Read more

Summary:

Overall this has allowed us the opportunity to document customer requests and issues to have a historical reference which was not happening previou... Read more

Kyle L.
5 / 5

Multiple Knowledge Bases

Benefits:

We were most impressed with the ability to easily set up multiple, seperate knowledge bases and ticketing systems. We have two completely different... Read more

We were most impressed with the ability to easily set up multiple, seperate knowledge bases and ticketing systems. We have two completely different product lines so being able to differentiate between them was important to us. The user interface is easy to use and aesthetically pleasing.

Drawbacks:

There isn't a lot of customization available to the program. For example, I would like to be able to code in my own layout for the knowledge bases.

Summary:

It has been a very positive experience overall so far. Their customer service is top tier.

Jennifer K.

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