Compare e-bot7 и Yonyx

Benefits:

Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights o... Read more

Since we started working with e-bot7, they do exceed our expectations. What we especially like is the dashboard, since it provides great insights on analytics. Also, the contextual dialogue editor is extremely intuitive and easy to use (no technical knowledge required). Overall, the AI is very simple and powerful. We do absolutely recommend to go with e-bot7 in case you are seeking to automate your customer service! We switched from another vendor; e-bot7 stands out.

Drawbacks:

So far, we did not have any larger problems. Some smaller issues have been solved by e-bot7 straight away.

Summary:

Customers do receive instant support or are directed to the right place. Also, the solution frees up our agents' capacity and, hence, reduces their... Read more

Customers do receive instant support or are directed to the right place. Also, the solution frees up our agents' capacity and, hence, reduces their workload through automation. The solution is of great value to both our customers and agents.

Benefits:

Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same t... Read more

Thanks to e-bot7 we were able to scale our customer support in an incredibly short time through handling significantly more requests. At the same time, we reduced our customer service costs by about 30%. Furthermore, there are several other advantages that we like such as being able to easily personalize and optimize the customer service experience as well as e-bot7's support in any matter along our chatbot journey.

Drawbacks:

We have experienced issues with the embed script which limited our ability to work with the chatbot. However, e-bot7 was instantly available and so... Read more

We have experienced issues with the embed script which limited our ability to work with the chatbot. However, e-bot7 was instantly available and solved all of the issues.

Summary:

Our customers were left frustrated often times due to long waiting times that resulted from a continuous growth of our customer base. Hence, automa... Read more

Our customers were left frustrated often times due to long waiting times that resulted from a continuous growth of our customer base. Hence, automating customer service was very important to us. Additionally, we did not expect to reduce our customer service costs that much.

Benefits:

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "clo... Read more

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Drawbacks:

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz ver... Read more

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Summary:

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, ... Read more

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.

Benefits:

Great API Documentation Very Easy To Use Very Easy To Train on Great Functionality

Drawbacks:

The online dashboard Some of the training videos could use some refinement

Summary:

I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user inte... Read more

I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.

Benefits:

Step-by-step problem solving to reach an immediate solution to the problem.

Drawbacks:

There are times when a recurring problem is not solved by customers and technical support and there are no options to support the customer.

Summary:

It has saved me and my colleagues from the little notion we had of technique.

Benefits:

For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors... Read more

For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

Drawbacks:

I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and sub... Read more

I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.

Summary:

Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.