Who is this service for?

Full Market Coverage: from 10-1000's of agents Verticals: FI, Healthcare, Gov't, Public Sector, Utilities, Hi-Tech, Service Orgs, BPO's, Airlines, Telcom

About Enghouse eKMS

eKMS is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less.

Average rating 4.3/5

Total score
4.3
“Ease of use
3.9
User support
4.4
Features
3.1

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

Linux

App - Android

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Enghouse Interactive
http://www.enghouseinteractive.com/
Set up in 1998
United States

Features

Agent Interface
Alerts / Escalation
Appointment Management
Auto-Dialer
Automated Routing
Call Center Management
Cataloging/Categorization
Chatbot
Collaboration Tools
Computer Telephony Integration
CRM
Customer Database
Customizable Branding
Customizable Templates
Document Storage

Drag & Drop Editor
Email Management
Feedback Management
Full Text Search
Inventory Management
IT Asset Management
IVR / Voice Recognition
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Mobile Interface
Multi-Channel Communication
Multi-Language
Network Monitoring
Performance Metrics
Quality Management
Queue Management
Real-Time Chat
Remote Access/Control
Reporting/Analytics
Rich Text Editor
Self Service Portal
SEO Management
Service Level Agreement (SLA) Management
Social Media Integration
Surveys & Feedback
Ticket Management
User Management
Virtual Assistant
Workflow Configuration
Workflow Management
Workforce Management
WYSIWYG Editor

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4

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Benefits:

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