Who is this service for?

From start ups to large companies, customers trust Giva with their customer support or help desk needs.

About Giva

Standalone ITIL Change Management that is cloud based. Get up-and-running fast with Giva's out-of-the-box defaults to meet your organizational, regulatory and HIPAA compliance requirements. Dashboards, notifications and alerts keep everyone informed, enabling peer reviews and collaboration on new releases. Easily define ITIL processes to speed up approvals and manage the documentation. Gain visibility into code and configuration changes with Giva's central system of record for all IT changes.

Average rating 4.8/5

Total score
4.8
“Ease of use
4.9
User support
4.8
Features
4.4

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Giva
http://www.givainc.com
Set up in 1999
United States

Features

Alerts / Escalation
Appointment Management
Approval Workflow
Assignment Management
Audit Trail
Automated Routing
Call Center Management
Change Planning
Change Tracking
Compliance Management
Customizable Branding
Dashboard
Document Storage
Email Management
Issue Auditing

Issue Scheduling
IT Asset Management
Knowledge Base Management
Live Chat
Macros/Templated Responses
Multi-Channel Communication
Network Monitoring
Performance Metrics
Prioritization
Project Management
Queue Management
Real-Time Chat
Recurring Issues
Release Management
Remote Access/Control
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Surveys & Feedback
Task Management
Ticket Management
Training Management
Virtual Assistant
Workflow Configuration
Workflow Management

Alternatives Giva

37 opinions 4.8/5

S
Suzanne D.

«Easy to deploy and great support»

Usability

Support

Features

5

Overall rating

Benefits:

Ease of use and deployment; reporting is easy to use and tailor to our specific needs; customer support is prompt and eager to help; clean lines of the application; iterative approach to a request for enhancement (Agile programming).

Drawbacks:

N/A

In sum:

After a careful search of numerous ITSM tools, we selected Giva based on its ease of use, quick deployment and great support by the company. We also enjoy the standard reporting that comes with this application and makes our data results easy to share with others. We worked together on the AD integration and found the support team quite helpful and eager to ensure our needs were met. We look forward to continued success with this application and the Giva team we work with.

September 23, 2021
Feedback source: the Internet
V
Verified Reviewer

«Affordable and easy to use HIPAA compliant help desk »

Usability

Support

Features

5

Overall rating

Benefits:

We needed to change to a HIPAA compliant helpdesk because our users needed to send PHI, at times. We selected, Giva which provides robust functionality and most importantly is HIPAA compliant. We love Giva. It was easy to get up and running at and the technical support was excellent. We found Giva to be easy to work with and administer. The Reports and Dashboards are excellent. We got HIPAA compliance for a great price with great functionality. Giva is a 5 top rating.

Drawbacks:

Giva lacks the functionality to reply to a ticket directly through Outlook.Users are required to communicate via the portal

September 21, 2021
Feedback source: the Internet
J
JC M.

«Giva helps IT deliver excellent customer satisfaction to our users»

Usability

Support

Features

5

Overall rating

Benefits:

We are a large health care system and been using Giva since 2012 and it's helped us tremendously and it's had a big positive impact on our customer service delivered by the IT organization. Giva is constantly innovating and delivering new functions to their products. They come up with a lot of refreshing and new ideas that they bounce off of us and indeed listen to what we have to say. They've implement many our suggestions over the years and we very much value this in a cloud vendor. Since Giva is HIPAA compliant we are assured that our data is secure in the cloud.

Drawbacks:

There are no negatives that my team can think of.

In sum:

Since I'm the VP Information Technology, I am mostly interested in the dashboard and reports. With the dashboard, I have a bird's eye view in real-time of what's going on in our organization. It's easy to determine if there are issues that may need my attention or action. The reports allow for very granular deep dives and root cause analysis of our data. It's easy for me to run any report and I don't need any specialized knowledge. My team is very happy using Giva as well.

September 12, 2021
Feedback source: the Internet
E
Elaine Tanner W.

«Giva helped revamp our B2B repair operation workflow & significantly increased customer satisfaction»

Usability

Support

Features

5

Overall rating

Benefits:

We're using Giva to track our busy B2B repair operation since none of our internal systems could optimize this important process. Our customers ship us machines that are critical to their revenue generation so it's important for us to minimize the time that we spend holding and repairing the machines. We use Giva to coordinate the intake, processing, repair and outbound shipment back to our customers. We've achieved exceptional results using Giva and significantly improved repair team productivity and customer satisfaction. We know all the intricacies of repairing our machines, but we are not tech savvy with software. Giva was very easy to configure to our unique needs using its very intuitive administration. Our account manager provided hands-on assistance that sped the deployment and allowed us to fully vet Giva during our 30-day trial. It only took about 20 minutes to train our repair team on how to use Giva since it's simple and very intuitive to use. Using Giva we architected our entire repair workflow to use mobile phone texting to keep our customers apprised of all stages of their repair. The major benefit is that it keeps them up to date in real-time so they do not have to call our facility for updates and they know exactly when they will receive their machines back.

Drawbacks:

None...nothing to add or complain about.

In sum:

Giva helped us make internal changes to streamline our operations and increase efficiency. With the Giva reports and dashboards, I can keep an eye on all the departments and see if we are all properly coordinating to get repairs done ASAP and machines shipped back to customers. Before Giva, I never had this visibility. Giva helped us focus on weak spots in make significant improvements in our workflows. Before using Giva, I could not easily measure the productivity of our repair operation. Now, I've got excellent tools to measure performance, productivity and customer satisfaction. Giva technical support is exceptional and we always get an immediate response with insights that help us to keep getting more out of the product.

September 9, 2021
Feedback source: the Internet
D
Dany N.

«I like GIVA because it is simple to use and intuitive»

Usability

Support

Features

4

Overall rating

Benefits:

It is simple! You log in and boom you are up and running. GIVA is direct and succinct. That's all for now...

Drawbacks:

I am not able to customize it to fit me. I use GIVA everyday, i want to be able to add my personal touch to it. wouldn't be great to have a daily inspirational quote into GIVA? or to set a goal tracker into GIVA...

September 6, 2021
Feedback source: the Internet
D
Deana R.

«Excellent, modern ITSM.»

Usability

Support

Features

5

Overall rating

Benefits:

User interface is intuitive. I love the clean, minimalist appearance and organization of information. Since the product lives in the cloud, we can access at anytime, anywhere. Very reliable...we have had 100% up time of product for 2 years now.

Drawbacks:

Some in my company would like built in workflow options, however Giva does not offer that at this time.

In sum:

Giva is just a phone call or email away for support. They are very responsive and available and have even helped us expand the use of the product to other departments. Giva is also highly flexible and is continuous with improvements and new ideas. This is something that stands out and really is the best thing about the product. The company asks for feedback and discusses their ideas with me before they implement them. When is the last time a company did that for you? Very customer focused. Give them a try.

August 30, 2021
Feedback source: the Internet
J
Joseph D.

«The best held desk software.. its a mobile friendly too»

Usability

Support

Features

5

Overall rating

Benefits:

It is Mobile friendly. Works on iPhone and android. It is Web based. I can login anywhere from my browser and process the ticket. Easy to use and fast.

Drawbacks:

scrolling to enter data. from field to field (this is only happens when you enter lots of data that you will really need to scroll down to go to another field. )

In sum:

cost effective

August 27, 2021
Feedback source: the Internet
G
Gary T.

«Simple and Effective»

Usability

Support

Features

5

Overall rating

In sum:

We have had great success implementing Giva as our help desk tool. Each step of the way the folks at Giva have been very efficient and supportive. We are looking forward to using the tool to it's full potential.

August 17, 2021
Feedback source: the Internet
C
Cory C.

«Fully featured and intuitive»

Usability

Support

Features

5

Overall rating

Benefits:

We have reduced the amount of time that it takes to open a case by about 50% using Giva. We looked at a lot of different customer service apps. Giva is the best HIPAA option out there. Support team is very responsive.

Drawbacks:

Has all we need right now. They do very frequent releases so we will always get new features in the future.

In sum:

Up and running quickly, easy to use, HIPAA compliance, excellent reporting capability and cool dashboard.

July 30, 2021
Feedback source: the Internet
S
Skipper C.

«Reliable functionality»

Usability

Support

Features

5

Overall rating

In sum:

The [email protected] eHelpDesk is easy to set up. The quick startup is facilitated by a minimum number of spreadsheets to capture required information. Once up and running, the software allows enough functionality to tailor it for individual organizations. We have some groups who use the application to help with workflow. As users become familiar with the application, the software limits customization. However, the administrators appreciate the simplicity and speed at which changes can be made. When tickets are closed, customers can provide immediate feedback and standard reports allow quick access to summary feedback data.

July 19, 2021
Feedback source: the Internet