Who is this service for?

Re:amaze is designed for all businesses ranging from startups with high growth apps to eCommerce businesses operating multiple online storefronts.

About Re:amaze

Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.

Average rating 4.8/5

Total score
4.8
“Ease of use
4.7
User support
4.8
Features
4.7

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

Linux

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Reamaze
http://www.reamaze.com
Set up in 2012
United States

Features

Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Audience Targeting
Automated Routing
Brand Tracking
Calendar/Reminder System
Call Center Management
Call Logging
Canned Responses
Cataloging/Categorization
Change Management
CMDB

Collaboration Tools
Commenting/Notes
Customer Support
Customizable Branding
Customizable Reports
Customizable Templates
Document Management
Document Storage
Drag & Drop Editor
Email Management
Email Marketing
Email Templates
Feedback Management
Full Text Search
Geotargeting
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base Management
Knowledge Management
Lead Capture
Lead Management
Lead Nurturing
Lead Scoring
Live Chat
Macros/Templated Responses
Marketing Automation
Mobile Access
Mobile Interface
Multi-Channel Communication
Multi-Channel Social Integration
Multi-Language
Network Monitoring
Offline Form
Performance Metrics
Proactive Chat
Procurement Management
Queue Management
Real-Time Chat
Remote Access/Control
Reporting/Analytics
Rich Text Editor
Sales Pipeline Management
Screen Sharing
Self Service Portal
Sentiment Analysis
SEO Management
Service Level Agreement (SLA) Management
Social Media Integration
Social Media Monitoring
Surveys & Feedback
Task Management
Third Party Integrations
Ticket Management
Transfers/Routing
User Management
Virtual Assistant
Website Visitor Tracking
Workflow Configuration
Workflow Management
WYSIWYG Editor

Alternatives Re:amaze


Richard K.

«Fantastic Support Software»

Usability

Support

Features

5

Overall rating

Benefits:

Easy to use, implements with social media, implements with ecommerce website, includes help desk software.

Drawbacks:

Very little to not like about it - some of the short cut keys are different from standard e.g. Cntrl + L for links instead of Cntrl + K which I'm use to in gmail, word etc.

In sum:

Reamaze has been a fantastic addition to managing customer enquiries. In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.

September 30, 2021
Feedback source: the Internet
G
George C.

«Powerful All-in-One business software»

Usability

Support

Features

5

Overall rating

Benefits:

Multiple inboxes allows for 1 email client to be used for our whole business. It is business oriented in that it provide reports and statistics . Integrated live chat features can allow you to easily operate live chat support for your business.

Drawbacks:

Larger reports take a while to download but its reasonable considering the amount of data in the reports.

In sum:

Wonderful all in one client software that we have been using for our company for 2+ years.

September 30, 2021
Feedback source: the Internet
I
Ian M.

«A lot of features for a good price»

Usability

Support

Features

5

Overall rating

Benefits:

Re:amaze had two key features that we needed: customer support case management across multiple channels (email, on-site chat) and a knowledge base. These two features were non-negotiable as they work in combination to solve customer pain points. We interact with customers directly via the chat/email channels and over time, we identify patterns and develop KB articles that handle a greater and greater percentage of cases so that users can get their problems solved on their own. Re:amaze seems like it's constantly getting new features without raising the modest prices. Our small team has just two seats and most small companies can probably get by with just a single seat. The mobile app is also useful if you want to handle some support cases on-the-go.

Drawbacks:

The only thing I don't love about Re:amaze is the knowledge base system. The editor needs some love! It does all the main things you need it to do: create categories, manage workflows (draft an article, make it unlisted, publish it) and it even has a few nifty features like letting you embed JS code or even forms created from the form builder feature. But the editor itself just feels like it's a few generation older than it should be. Switching between the editor and the code and the preview is clunky. A live preview pane or just better handling for styling/inline code would be much appreciated. Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles. I do expect that Re:amaze will improve this in the near future, though, so I still feel very confident recommending this product (especially over Zendesk and the old guard of support software solutions).

In sum:

Re:amaze allows me to do a lot with minimal time and money investment. I can create form letters with merge fields for a user's name, auto-responders, monitor our social media. It's a real Swiss Army Knife of customer engagement. The fact that they update the product so frequently and add new features makes me feel like I've chosen the right product for our company.

September 22, 2021
Feedback source: the Internet
M
Mark A.

«We found it very useful for our small customer service team.»

Usability

Support

Features

4

Overall rating

Benefits:

It is very simple and easy to use software, where you can easily manage your customer service and integrate all channels at one place.

Drawbacks:

For small teams it works fine, but, for big teams it would be quite difficult to monitor and manage as there is no ticketing system in the software.

In sum:

We use to manage all social channels and emails through this software and it worked quite well for our small company.

September 14, 2021
Feedback source: the Internet
J
Julia Y.

«Great Tool for Managing Customer Communication»

Usability

Support

Features

5

Overall rating

Benefits:

The interface is easy to use and it makes communication with our customers easier - allowing for our Sales team and Support team to both interact when necessary.

Drawbacks:

Some customers do not include their emails in the form so we need to email them back outside the software, there's not way to add an external email address - it will only appear to them when they've logged back on.

In sum:

We love Reamaze & the tremendous support from their team - highly recommended!

September 8, 2021
Feedback source: the Internet
J
Josh V.

«Helps our team be the best.»

Usability

Support

Features

5

Overall rating

Benefits:

Reamaze is easy to use and helps us keep track of all our customer messages from many different platforms. It also play well with BigCommerce, which is a must for us.

Drawbacks:

Sometimes it seems like archived conversations don't always pop back up if a customer replies to them. I wish that the Reply and Note boxes were entirely separate to avoid customers being sent a staff Note by accident.

In sum:

It's really helped us improve our customers' service experience by eliminating "missed" inquiries. It also makes it easy for our service team to keep track of who is responding to what.

August 17, 2021
Feedback source: the Internet
D
David A.

«Works Well, Support is Fast and Timely»

Usability

Support

Features

5

Overall rating

Benefits:

We have a staff of 6 that uses the portal daily to service our eCommerce business. We find the tool invaluable and we are very happy. We have no issues I can think of. My favorite features are that I can set follow up reminders and I can copy myself on all inbound and outbound correspondence that allows me to keep tabs on our service responses.

Drawbacks:

I really do not have one. I have no issue complaining and do not have a complaint.

In sum:

Communication is key to winning in Ecommerce. This tool is invaluable to us. We looked at others, felt the service and value were here and we have been satisfied.

August 17, 2021
Feedback source: the Internet
M
Mike R.

«Social media, helpdesk and live chat!»

Usability

Support

Features

5

Overall rating

Benefits:

Super easy to use for any team, even new users. Does most of what we need

Drawbacks:

Does not connect to all social media channels or types, and regularly has some "issues" which cause it to break. Support is always fast to respond though.

August 9, 2021
Feedback source: the Internet
A
Amanda L.

«Best Chat Program Yet»

Usability

Support

Features

5

Overall rating

Benefits:

You can reply to messages after hours via email. This is just the best feature and has helped us get many more orders.

Drawbacks:

You can not see a live dashboard of all your current customers on the site.

In sum:

We have used 3-4 chat programs over the years and this has by far been the easiest and most intuitive to both use and navigate.

July 10, 2021
Feedback source: the Internet
V
Verified Reviewer

«We love this product»

Usability

Support

Features

5

Overall rating

Benefits:

Consolidation of all our ecommerce channels

Drawbacks:

Sometimes the app will not scroll or can be glitchy, but still worth it.

July 7, 2021
Feedback source: the Internet