Alternatives Request Manager

Alternative software, exactly alike Request Manager from the category: Customer Service Software. They have the following features: Knowledge Base Management, Self Service Portal, Alerts / Escalation and so on.
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Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way. Learn more about Revelation helpdesk

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4.5 ( 100 reviews )

Solve your complaint management issues with fully customized software and experts who will walk you through each step. We provide full, ongoing support. Talk with an expert ready to help customize a software solution to manage complaints and improve customer and team-member relationships. Issuetrak has provided complaint management solutions to thousands of companies for over 15 years. Your unique challenges are important. Speak with the people who can make a difference! Learn more about Issuetrak

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4.8 ( 52 reviews )

Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices. Learn more about Tidio

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4.5 ( 52 reviews )

Delight your customers with effortless customer service. Engage in more meaningful conversations every day, across every channel, with every customer. Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Trusted by 50,000+ businesses. Learn more about Freshdesk

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4.8 ( 50 reviews )

Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys. Learn more about Re:amaze

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4.8 ( 50 reviews )

UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Learn more about UJET

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4.8 ( 50 reviews )

Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox

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rating

4.7 ( 50 reviews )

LiveAgent boasts the fastest chat widget on the market. We provide a fully-featured live chat software that helps you personalize customer communication. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service. Start your free trial, no credit card required. Learn more about LiveAgent

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4.7 ( 50 reviews )

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots. Bright Pattern allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. Learn more about Bright Pattern

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4.7 ( 50 reviews )

Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition. Learn more about Yonyx

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4.7 ( 50 reviews )

Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software. Hiver is used by 1500 companies including Flexport, Pluralsight, Harvard University, and Appsflyer. Learn more about Hiver

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4.7 ( 50 reviews )

LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time. Learn more about LiveChat

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4.7 ( 50 reviews )

SMS texting and live chat has never been easier than with Avochato's solutions for help and contact centers, and teams. With no programming required, you can setup your Avochato phone number in minutes to text your customers, two-way. Segment, import, and broadcast to your customers to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato

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4.6 ( 50 reviews )

Make every customer feel like a VIP. Front is a customer communication hub that allows customer success teams to drive retention and expand existing revenue. Teammates can collaborate seamlessly to ensure high-priority messages get in the right hands quickly, share customer feedback, and address support or billing requests. Post-sales teams of 5 and 5,000 alike use Front to get the context and alignment they need to delight customers, inspire trust, and create opportunities for growth. Learn more about Front

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4.6 ( 50 reviews )

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics. Your customers are browsing your website right now. Create a FREE FOREVER account on www.smartsupp.com and start chatting with them today. Learn more about Smartsupp

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4.6 ( 50 reviews )

The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See for yourself why Gorgias is #1-rated on Shopify. Learn more about Gorgias

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ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control

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4.5 ( 50 reviews )

SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device. Learn more about SuperOffice CRM

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rating

4.5 ( 50 reviews )

Pipefy is a BPM software that supports teams to improve results and start a real digital transformation. The tool enables doers to standardize and automate execution, ensure accountability, and enforce company policies from end-to-end, resulting in error-free processes, time saved and no more repetitive and manual work. Over 50k professionals are improving results with Pipefy. Join them and change your business today. Learn more about Pipefy

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Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and user experience for Service Cloud and Sales Cloud users. Vonage Contact Center also integrates with ServiceNow and Microsoft Dynamics 365. Enabling businesses with contact centers that rely on those CRMs to deliver great customer experiences and enhanced productivity. Learn more about Vonage Contact Center