Who is this service for?

Revelation helpdesk is a complete helpdesk solution for companies who already use Office365. Revelation helpdesk can be configured to any customer service business structure.

About Revelation helpdesk

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way.

Average rating 3.6/5

Total score
3.6
“Ease of use
3.6
User support
3.6
Features
3.2

Product details

Starting price:

1usd / per month
more about prices

Free version:

Yes

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

YellowFish Software
http://www.revelationhelpdesk.com
Set up in 2001
United States

Features

Alerts / Escalation
Appointment Management
Automated Routing
Call Center Management
Customizable Branding
Document Storage
Email Management
IT Asset Management
Knowledge Base Management
Live Chat
Macros/Templated Responses
Multi-Channel Communication
Network Monitoring
Performance Metrics
Queue Management

Real-Time Chat
Remote Access/Control
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Surveys & Feedback
Ticket Management
Virtual Assistant
Workflow Configuration
Workflow Management

Alternatives Revelation helpdesk


D
Donald B.

«Revelation Review From a Support Manager»

Usability

Support

Features

3

Overall rating

Benefits:

It's pretty straight forward and you dont have to step through a lot of hoops to enter tickets.

Drawbacks:

I think the reporting could be better and offer more on the fly reports.

In sum:

it has it's pros and cons but it would work well for small businesses.

May 16, 2021
Feedback source: the Internet
C
Cory B.

«Great Product»

Usability

Support

Features

5

Overall rating

Benefits:

I like the flexibility that this program gives you. It is fairly easy to customize based on your needs. I also like that the company is small enough that it takes into consideration, and sometimes implements, my feature requests.

Drawbacks:

The pre-built and custom reports could use some improvement.

In sum:

I work in the IT department for a school district. We use the product to support our district's needs. It does a good job of handling our various types of requests with different deadline requirements.

May 12, 2021
Feedback source: the Internet
C
Chad G.

«Revelation Helps Organize»

Usability

Support

Features

5

Overall rating

Benefits:

I like the fact I can log a ticket Directly from Outlook. Tech Support also added the ability to "edit" the Subject which makes it even better. Since I am the Help Desk Manager staff a Help Desk of 15 students, along with 11 co-workers in the dept, Revelation has helped to get things organized in to a nice visual aspect. This helps me to quickly keep track of tickets and issues without having to make reminders, and save emails in my Inbox, etc. It's also nice to quickly find a past issue by a person or word/phrase or run a report on that type, etc.

Drawbacks:

Sometimes the Web Interface can be slow, but that can also be because of the network use here at the university at certain times of the day. The couple issues I've had, have actually been resolved when I have emailed Tech Support.

In sum:

The customer service has been stellar. My account rep has kept in contact for the past year since I originally signed up. And he was beyond helpful and his knowledge of the product and features was invaluable since I had dozens of questions over the trial period. He and a couple of the techs have been very responsive to any other questions/issues as they have come up (which have been few). I think my favorite part of the software is the Outlook Bridge and just the simple interface makes it that much easier to use. It can seem complicated, but by taking some time to truly test it out (we took 1-2 months to really get the entire dept to try/use it) with me being the one that uses it 99% of the time, it has become an invaluable product here for my dept at the university. THANKS!

February 5, 2021
Feedback source: the Internet
V
Verified Reviewer

«IT Analyst»

Usability

Support

Features

2

Overall rating

Benefits:

it gets the job done . keeps tickets orderly and allows us to easily find tickets

Drawbacks:

seems like we are always having to implement work around for certain tasks we want to accomplish and certain features are not available like tech availability options.

In sum:

from what my manager has told me the Rev help desk is very very slow to respond.

January 10, 2021
Feedback source: the Internet
P
Paul W.

«Revelation Cloud Version Review»

Usability

Support

Features

3

Overall rating

Benefits:

The software is fairly simple to use but not intuitive at all in many areas As a result users easily use a small subset of it

Drawbacks:

Compared to the local server vesion that we used for many years is reliability of search is very weak There are times when you have no confidence that you are seeing all the relevant information The more we try to do with it the more we hit limitations , in reporting especially The core design is too limited so the reporting is the same

In sum:

IT managed service job system

December 20, 2020
Feedback source: the Internet