Who is this service for?

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

About SolarWinds Service Desk

SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

Linux

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

SolarWinds
http://www.solarwinds.com
Set up in 1999
United States

Features

Alerts / Escalation
Appointment Management
Call Center Management
Cataloging/Categorization
Collaboration Tools
Customizable Branding
Customizable Templates
Drag & Drop Editor
Email Management
Feedback Management
Full Text Search
Knowledge Base Management
Knowledge Management
Live Chat
Mobile Interface

Multi-Language
Performance Metrics
Queue Management
Reporting/Analytics
Rich Text Editor
Self Service Portal
SEO Management
Social Media Integration
Surveys & Feedback
User Management
Virtual Assistant
Workflow Management
WYSIWYG Editor

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