Who is this service for?

We provide a communicator to a wide range of SMEs across the globe. Thousands of businesses use Tidio to communicate with their clients.

About Tidio

Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices.

Average rating 4.8/5

Total score
4.8
“Ease of use
4.8
User support
4.7
Features
4.6

Product details

Starting price:

1usd / per month
more about prices

Free version:

Yes

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Tidio
https://www.tidio.com/
Set up in 2013
United Kingdom

Features

Alerts / Escalation
Appointment Management
Call Center Management
Canned Responses
Chatbot
Complaint Monitoring
CRM
Customer Database
Customer Segmentation
Customizable Branding
Customizable Forms
Email Management
Engagement Tracking
Geotargeting
Inventory Management

Knowledge Base Management
Live Chat
Multi-Channel Communication
Offline Form
Performance Metrics
Proactive Chat
Process/Workflow Automation
Queue Management
Reporting/Analytics
Screen Sharing
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
SMS Messaging
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Third Party Integrations
Transfers/Routing
Trend Analysis
Virtual Assistant
Website Visitor Tracking
Workflow Management

Alternatives Tidio


V
Verified Reviewer

«Excellent value for money!»

Usability

Support

Features

5

Overall rating

Benefits:

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Drawbacks:

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

October 1, 2021
Feedback source: the Internet
P
Pete Z.

«Great software with great customer support.»

Usability

Support

Features

5

Overall rating

Benefits:

Easy to use. The free version covers almost all the functionalities I was looking for. I can live chat with visitors on our website and send them files and pictures through the software.

Drawbacks:

I hope the free version has live typing, live vistor list and viewed pages. Our company is tiny. We only need two seats. We are not ready to buy the paid version, but we really like the functions that come with the paid version.

In sum:

I'm impressed with the customer support. They answered my questions promptly considering the time difference as I am in China.

September 29, 2021
Feedback source: the Internet
V
Verified Reviewer

«Helps in managing Live website chat»

Usability

Support

Features

4

Overall rating

Benefits:

I have come across many software tools which are dynamic and can be plugged in your website but Tidio has proven its best capability. The best part of this tool is its dynamic nature and easy plugin that is available on Wordpress platform. Also, secondly, the android application makes things much easier and simpler and as soon as someone visits on the website and go on the chat menu option, we get a message and thus we can interact with the interested visitor instantly.

Drawbacks:

Huh! not much here as it comes with the free limited accessibility which makes one to use it free of cost. Simple and easy to use...

In sum:

The website visitor who are interested in our services can be entertained via chat box option and directed to the respective team in the company.

September 23, 2021
Feedback source: the Internet
R
Reidar L.

«My review of tidio»

Usability

Support

Features

5

Overall rating

Benefits:

Very positive that you let small businesses or start up's use a free function! Also that its easy to imbed even when you have limited knowledge about programming

Drawbacks:

i dont really have anything to contribute with here..

In sum:

Pretty great

September 21, 2021
Feedback source: the Internet
J
John Elias H.

«Simple but Powerful»

Usability

Support

Features

5

Overall rating

Benefits:

Easy to use, has a clean interface and has a surprising amount of features. Especially appreciate how in-depth their bot and automation can get without requiring heavy technical knowledge.

Drawbacks:

Not much to complain about considering the features you get for the price. I'd have to be nitpicking to really give you any cons. Something like, I can't find a way to delete contact properties, but I also haven't contacted support about it as it wasn't affecting our day to day operations.

In sum:

We're able to offer a live chat experience to our customers at an affordable price. Can definitely make up the cost of implementation quickly!

September 14, 2021
Feedback source: the Internet
Ciara H.

«Definetly worth it compared to similar softwares »

Usability

Support

Features

5

Overall rating

Benefits:

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Drawbacks:

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

In sum:

Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

September 13, 2021
Feedback source: the Internet
Roberto Alonso R.

«Fast and easy»

Usability

Support

Features

5

Overall rating

Benefits:

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

Drawbacks:

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application. I better just to user de webpage and the phone app.

September 7, 2021
Feedback source: the Internet
R
Russ N.

«Customer Service Makes the Difference»

Usability

Support

Features

4

Overall rating

Benefits:

The Chat Bots are not the easiest to set up as advertised, but the Customer Support, namely [SENSITIVE CONTENT HIDDEN], is fantastic. They helped me set up the bots according to my needs and that was the main goal.

Drawbacks:

No solutions in the software offered when an error message appears in setting up a chat bot. Also, there is no way to automatically assign all chats to a single user like me. Tidio is on the right track, but there are tweaks to be made. There is no phone support, but luckily, [SENSITIVE CONTENT HIDDEN] made up for it in his excellent service. It's the only reason I did not go to another platform.

In sum:

I am able to track the number of visitors and calculate what percentage will actually engage with my bots.

September 2, 2021
Feedback source: the Internet
J
Juuso K.

«Great!»

Usability

Support

Features

5

Overall rating

Benefits:

+ Easy + Beautiful + Beautiful + Looks great + Multiple features + Awesome support + Regularly updating

Drawbacks:

- Not having ability to remove powered by-logo

August 31, 2021
Feedback source: the Internet
C
Chathuranga K.

«Best chat service i've ever seen <3»

Usability

Support

Features

5

Overall rating

Benefits:

every option is very useful and very user friendly.

Drawbacks:

i think the notification sound is no need when we already on that chat.

In sum:

awesome <3

August 30, 2021
Feedback source: the Internet