Who is this service for?

Leading brands and retailers looking to engage with consumers across their buyer's journey, expand their reach across marketplaces, and improve fulfillment.

About ChannelAdvisor

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world's commerce. For two decades, ChannelAdvisor has helped brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness.

Average rating 3.7/5

Total score
3.7
“Ease of use
3.6
User support
3.4
Features
4.1

Product details

Starting price:

1usd / per month
more about prices

Desktop & Mobile Platforms:

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

ChannelAdvisor
http://www.channeladvisor.com
Set up in 2001
United States

Features

Campaign Management
Channel Analytics
Commission Management
CRM
Data Security
eCommerce Management
Email Marketing
Employee Management
Incentive Management
Inventory Control
Inventory Management
Kitting
Lead Management
Loyalty Program
Mail Order

Merchandise Management
Mobile Access
Multi-Channel Marketing
Multi-Location
Multi-Store
Order Management
Partner Management
Pipeline Management
Promotions Management
Purchase Order Management
Reporting/Analytics
Returns Management
Reviews Management
SEO Management
Templates

Alternatives ChannelAdvisor


M
Meena P.

«The Best platform for setting up your online marketplace business»

Usability

Support

Features

5

Overall rating

Benefits:

The platform is more easy to understand, solid and simple compared to its competition. Their customer support is extremely talented.

Drawbacks:

The only thing I would say is pricing. I wish I could get a better pricing based on a lower tier.. maybe they should encourage sellers who are starting out and give them a basic platform to Manage Inventory and Orders only.

In sum:

I have shopped all around time and again to see what other competitors are coming up but I fail every time to learn anything new. Channel Advisor is so far the best in the industry and it always is top in its game.. be it simplifying new updates which may be daunting, keeping up with industry trends, adding features, extremely talented customer support and of course a very solid platform. I believe that they are the best in the industry and offer great value and service.

September 27, 2021
Feedback source: the Internet
C
Cynthia Q.

«If you sell on more than one marketplace, you need this software»

Usability

Support

Features

4

Overall rating

Benefits:

Incredible versatility, allowing us to list a large catalog of products across multiple marketplaces with minimal effort. Centralized and customizable product data management allows for maximum exposure with minimum labor. CA keeps up with all the latest requirements and mapping changes from each marketplace, so you don't have to.

Drawbacks:

My only con for this software isn't the software itself - it's the support. Support requests can take a long time to get addressed/resolved. Almost all have to be escalated, which takes days if not weeks.

In sum:

We needed to solve a labor issue of trying to post a product/SKU on multiple different marketplaces without having to go to each one and use their particular interfaces. Channel Advisor simplifies all of that, and allows us to mainstream our postings from a central repository. Also, CA manages inventory across all channels, so you don't run the risk of overselling. Built in repricing tools let you automatically adjust your pricing to match marketplace trends and win the sale within your guidelines. Business rules let you be as complex as you want in defining those guidelines. Overall, this is an extremely robust (and scale-able) system that allows you to customize and manage listings, pricing, inventory and more from one place.

September 25, 2021
Feedback source: the Internet
M
Martin D.

«Seems like a great product but project support is abysmal»

Usability

Support

Features

3

Overall rating

Benefits:

It allows us to get onboarded onto multiple market places easily with a single data feed and powerful rules engine. We can grow into solution as well.

Drawbacks:

The project and onboarding support has been dreadful. You are on your own. But that might be for the best as most of the good staff seem overworked and the rest don't seem to care. Make no effort to understand you business and ensure the tool is properly configured so you might as well just take the basic onboarding package and do it all yourself.

In sum:

The tool seems great and works well once properly configured. Lots of room to grow the business on to new platforms easily once properly configured, You will still need a lot of focus on the process and business logic required to create your initial feed, particularly where it comes to product pricing.

September 19, 2021
Feedback source: the Internet
M
Moshe D.

«Powerful software but Expensive and hard to learn »

Usability

Support

Features

4

Overall rating

Benefits:

Very customizable, has a beautiful interface, and is built with powerful features including rules, look up lists, limitless product attributes, data mapping, and more. Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard

Drawbacks:

TONS of setup work. I spent almost a year setting up all the different features and rules for my business. Zero guidance is provided on best way to setup your system. support is slow, sometimes taking 3 days to respond to a ticket. help pages are not detailed. product is way more expensive then cheaper alternatives such as Ecomdash. They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does.

In sum:

The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software

September 18, 2021
Feedback source: the Internet
Logan W.

«ChannelAdvisor had first mover advantage»

Usability

Support

Features

4

Overall rating

Benefits:

ChannelAdvisor had a first mover advantage in ecommerce listing/inventory management. The software can do virtually anything you imagine and integrates with nearly every marketplace.

Drawbacks:

Exorbitantly overpriced. Numerous competitors that offer the same feature set at a more reasonable price point. Still receive sales calls/emails years later.

September 18, 2021
Feedback source: the Internet
K
Kevin K.

«Simple, Yet Robust Marketplace Product & Listing Management»

Usability

Support

Features

4

Overall rating

Benefits:

Ability to customize product attributes to fit business needs and create custom, logic-based business rules to transform product information to the marketplace.

Drawbacks:

Listing revisions at times cause issues on the marketplace channel and lacks the full suite of features available native to that marketplace.

In sum:

Mostly good experience working with CA. Their technical team is typically very responsive to support questions, but the development of new features to keep up with the marketplace channel could be improved.

September 12, 2021
Feedback source: the Internet
V
Verified Reviewer

«ChannelAdvisor Enterprise»

Usability

Support

Features

3

Overall rating

Benefits:

Loved all the abilities channel advisor gives on multiple channel functionality. Frees up time for me to do more.

Drawbacks:

The cost is incredibly high, kept trying to get it lower and was told that they couldn't/wouldn't. Can get the same service for cheaper with other companies.

In sum:

Very short period of time due to cost.

September 11, 2021
Feedback source: the Internet
M
Merrick S.

«Allowed us to grow in a new channel!»

Usability

Support

Features

5

Overall rating

Benefits:

Ease of use Connection to so many marketplaces 1 time setup for all marketplaces Changed our Wholesale model to allow B2C Reporting Dashboard / Widgets

Drawbacks:

Not much. I wish the pricing tool was more robust. It requires a lot of manipulation.

In sum:

Love it. Been a great way for us to grow our DTC business when we were mostly wholesale focused. Has allowed us to use channels like Ebay to drive more profitable closeout sales.

September 2, 2021
Feedback source: the Internet
T
Troy E.

«Channel Advisor is easily the best multi-channel software platforms on the market.»

Usability

Support

Features

4

Overall rating

Benefits:

The versatility and easy UI makes it some of the best e-commerce support software that we use on a daily basis. Onboard and learning curve is hard a first but becomes 2nd nature once it is up.

Drawbacks:

It costs more than I would like but it does have a lot of features. I think their pricing model needs to get adjusted b/c their managed services are a little pricey.

In sum:

Easily manage our inventory catalog and scale our business beyond what a small team of us can do manually.

August 23, 2021
Feedback source: the Internet
Kristyn M.

«BlueBoard = Love»

Usability

Support

Features

5

Overall rating

Benefits:

BlueBoard has not only changed the way I monitor MAP pricing online, but has also reinvented the way our Marketing Team can see product reviews from customers and allows our sales guys to see whether product are well stocked enough. It's amazing!

Drawbacks:

There are quite a few updates that happen, which is great, but I wish that there was a pop-up mini tutorial each time something changed to show me how to manage my page the new way. For example, I spoke with customer rep. this morning (he's the best!) and had to ask him where to find a group of filtered products I had set up because the filter aspect of BB had changed.

In sum:

Overall, I've had nothing but an awesome experience with BB, it's made my morning so much easier and more reliable and I've gotten so many new people at our company using it now, thanks to the CES visit we had from you this year. Thank you all, so much!

August 19, 2021
Feedback source: the Internet