Who is this service for?

Over 2 million marketers at 250,000 companies around the world trust Campaign Monitor for simple and effective email marketing that delivers results.

About Campaign Monitor

Campaign Monitor is a straightforward email marketing tool that enables marketers to send beautiful and personalized emails, creating a reliable channel to grow engagement with subscribers and promote loyal readership and conversions. Beautiful templates, drag-and-drop builder, and engagement-based segmentation allow marketers to deliver targeted content to large lists of subscribers without any technical expertise.

Average rating 4.6/5

Total score
4.6
“Ease of use
4.5
User support
4.5
Features
4.2

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Campaign Monitor
https://www.campaignmonitor.com/
Set up in 2004
United States

Features

AB Testing
Abandoned Cart Saver
Account Based Marketing
Analytics/ROI Tracking
Archiving & Retention
Audience Targeting
Behavioral Targeting
Brand Management
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Segmentation
Campaign Tracking
Canned Responses
Categorization/Grouping

Channel Attribution
Channel Management
Contact Database
Content Analytics
Content Management
Contextual Targeting
Conversion Tracking
Customer Journey Mapping
Customer Profiles
Customizable CTAs
Dashboard
Data Recovery
Distribution Management
Drip Campaigns
Dynamic Content
Editorial Calendar
Email Marketing
Email Monitoring
Event Triggered Actions
Experience Management
Landing Pages/Web Forms
Lead Management
Lead Qualification
Multi-Campaign
Multi-Channel Campaigns
Performance Metrics
Predictive Analytics
Publish Scheduling
Queue Management
Recommendations
Response Management
Routing
Sales Analytics
Search Marketing
Segmentation
SEO Management
Shared Inboxes
Signature Management
Social Marketing
Social Media Integration
Social Media Management
Social Media Monitoring
Spam Blocker
Video Management
Website Analytics
Website Personalization
Website Visitor Tracking
Whitelisting/Blacklisting

Alternatives Campaign Monitor


A
Annie K.

«Easy to use both with the email builder software and also uploading custom coded»

Usability

Support

Features

4

Overall rating

Benefits:

I love that this software lets you either upload your own custom coded emails OR you can use their email builder. We manage a lot of different clients and for some, we have our own, custom programmed email campaigns, and for others, we use the builder. The builder is a lot more customizable than one might think. sometimes you have to get creative with how to make it look a certain way, but it can be clean, minimal, and on-brand in minutes. I also love that when you upload your own coded emails, it checks to make sure all of the files add up and will tell you if there is an error.

Drawbacks:

Sometimes I wish the custom builder software was even MORE customizable, but I understand that in order for it to be that easy to use, you can't make it too much more complicated with customizing.

In sum:

So perfect for managing multiple clients, multiple campaigns, and multiple brands all in one place. Easy to upload email campaigns and set to different audience lists as well as different credit cards for payment purposes.

October 2, 2021
Feedback source: the Internet
Shilpa S.

«A product well thought through »

Usability

Support

Features

4

Overall rating

Benefits:

*Allows to send a test mail and check personalization using real examples from your contact list. *You can also set up email automation with the tool. *The HTML upload and rendering across devices is on point. Very well made product. * Does not force users to use bulky footers that promotes itself unlike Constant Contact

Drawbacks:

I was billed extra and forced to use the plan I upgraded to for an entire month without being prompted that my list size had exceeded a certain number. While I understand it makes sense for your revenue it is not a very good customer experience.

In sum:

I have been using CampaignMonitor for almost 4 years now. I love the tool more than MailChimp and Constant Contact. I

September 30, 2021
Feedback source: the Internet
V
Verified Reviewer

«Great mid-level email marketing tool»

Usability

Support

Features

4

Overall rating

Benefits:

Very easy to set up triggers and actions. You can get going in Campaign Monitor very quickly. Setting up email sequences based on complex user activities is a breeze. The live reporting feature...with a globe pinpointing exactly where the recipients of your email are opening your email...is super cool and valuable from a geo-marketing point of view. Basic personalization and transactional capabilities are decent as well.

Drawbacks:

The support was not the best. Hit and miss. Sometimes they answered questions/resolved issues in almost real-time...but other times it can take them up to 48 hours to get back to you.

September 22, 2021
Feedback source: the Internet
Brant C.

«I love Campaign Monitor»

Usability

Support

Features

5

Overall rating

Benefits:

I am a web developer and their API is fantastic to use. It is easy and straightforward.

Drawbacks:

Some things within their GUI are hard to find and some extra logging features for developers would be handy.

September 20, 2021
Feedback source: the Internet
A
Abbas H.

«Best email marketing and automation solution i've used so far!»

Usability

Support

Features

5

Overall rating

Benefits:

We've used other email marketing tools for different reasons over the years, but still always came back to read Campaign Monitor's excellent email marketing advice on their blogs and articles about best practices. Finally took the plunge a year ago and moved all our subscribers over. No regrets whatsoever! Just the amazing email editor and template manager is enough to make me leave everything else and use Campaign Monitor. The extensive segmentation tools, super clear and well-formed APIs to connect with our CRM and outstanding customer journey setup is above and beyond what i've seen from other tools in the market. Oh and their brilliant responsive all-platform templates!! Also, when they say 'award-winning' and round the clock support / success teams, they mean it! Definitely and whole-heartedly recommended!

Drawbacks:

I'm nit-picking, but how Campaign Monitor counts subscribers (in order to bill us) is different from some of the other tools out there. For e.g. if the same subscriber is in two mailing lists, it counts as two for billing purposes. If you have many lists, it tends to balloon your billing subscription out a bit.

September 20, 2021
Feedback source: the Internet
C
Christopher G.

«It just works !»

Usability

Support

Features

5

Overall rating

Benefits:

Clear, clutter-free interface with the right tools for the job, everything is made to concentrate on your emailmarketing objectives and not how to use the tool :) I've been using CM for close to 10 years and have witnessed their progressive and intelligent implementations : nothing is added that you won't *really* need and once it's added it's especially intuitive. Add to that Campaign Monitor's daily tips, blog posts, ressources and especially their outstanding client support : you just can't go wrong.

Drawbacks:

Hard to fin anything really, maybe certain ways of implementing behavioral segments but then again maybe it's my Marketing objectives that aren't clear enough...

September 11, 2021
Feedback source: the Internet
A
Alex K.

«Campaign Monitor is the best email marketing platform... period!»

Usability

Support

Features

5

Overall rating

Benefits:

I like how professional the website layout and features are. I feel that other platforms are too simplified and have a cheap feeling to them. Campaign monitor cares about the look and feel, as well as the performance of their platform. The way contacts/subscribers/lists are managed is one of my favorite features. The whole platform is intuitive in nature.

Drawbacks:

I have 0 complaints about this platform. I do however wish there were more pre-made layouts to choose from, even though the ones available are so awesome and easy to customize.

In sum:

My over experience has been awesome! Once you go with CM you can't go back to any other platform because it feels and looks like a joke compared to it.

September 10, 2021
Feedback source: the Internet
J
James D.

«Great for agencies»

Usability

Support

Features

5

Overall rating

Benefits:

We used Campaign Monitor for many years with multiple clients and it worked really well. Segmentation of clients was easy and setting new ones up was all self-initiated, no need to contact support. List management was a breeze as well as segmentation. Campaign creation was also easy, we never used the drag and drop editor as we crated bespoke HTML emails ourselves.

Drawbacks:

The reason why we chose to move away from CM was the segmentation was slightly limiting for us. We basically needed to segment based on relative dates, i.e from now until 3 months ago. This could only be achieved by entering exact dates, which you would need to change on a daily basis if using for automation purposes. If that doesn't bother you I would recommend using CM.

September 9, 2021
Feedback source: the Internet
V
Verified Reviewer

«The Best Email Service Provider on the Market!»

Usability

Support

Features

5

Overall rating

Benefits:

Excellent customer service -- a human picks up the phone when you call and works with you to creatively solve problems, if you use the Premier tier. Dashboards and analytics are all intuitive and easy to use. Automation journeys are easy to build and update. Drag and drop templates are easy to use.

Drawbacks:

I wish we could establish settings to automatically scrub emails after that were inactive over a certain period. These segments are already created automatically, but we have to export files and copy in email addresses to remove subscribers. I also wish it integrated with ZeroBounce, my preferred email deliverability tool. I also sometimes wish I could edit the HTML on particular sends.

In sum:

Campaign Monitor is wonderful. I recommend it enthusiastically to anyone looking for a full service, easy to use email platform.

September 8, 2021
Feedback source: the Internet
Masturah D.

«Very easy to use as a email service»

Usability

Support

Features

5

Overall rating

Benefits:

Campaign Monitor is one of the very effective email marketing software that can be used even for a newcomer that has never use this kind of this software before. It can be configure to sent multiple type of email marketing to find the winning email for that set of audience list.

Drawbacks:

It lacks of tools to customized the email body, and not much design that we can create for our email marketing. We can only choose from the template design that provided by the software and not all the template design is fit with the email objective. I really hope they can add more design for the template.

September 3, 2021
Feedback source: the Internet