Compare Intercom и Mailblast

Benefits:

From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressiv... Read more

From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow. Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex. Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.

Drawbacks:

Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less ... Read more

Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.

Summary:

Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the f... Read more

Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.

Benefits:

I like that we are able to gain insight, offer promos, convert leads, provide support, host a help center, and create unique customer journeys righ... Read more

I like that we are able to gain insight, offer promos, convert leads, provide support, host a help center, and create unique customer journeys right from within one platform. The Inbox feature is very helpful in providing quick and easy support, especially when using the Intercom mobile app!

Drawbacks:

There are few things I would consider cons about Intercom. I wish they offered a bit quicker support, as I often wait a day to hear back, but it is... Read more

There are few things I would consider cons about Intercom. I wish they offered a bit quicker support, as I often wait a day to hear back, but it is a minor detail compared to the value we get from using the platform.

Summary:

It is an easy choice if you want to create unique, engaging customer journeys! It also connects to many other tools, so it's a great addition to an... Read more

It is an easy choice if you want to create unique, engaging customer journeys! It also connects to many other tools, so it's a great addition to any software stack.

Benefits:

The interface of this software is extremely clean and easy to use. It's very easy to keep track of all of the different chats you're currently han... Read more

The interface of this software is extremely clean and easy to use. It's very easy to keep track of all of the different chats you're currently handling and to see who is waiting in the queue.

Drawbacks:

Honestly there isn't much that I didn't like. The reporting wasn't quite as robust as it could have been, but that was my only qualm.

Summary:

Intercom was great to use for day to day work. I wouldn't hesitate to recommend it to someone looking for chat software.

Benefits:

It's "popular" and works well if your company is enterprise sized.

Drawbacks:

If you're a start up or a smaller business don't expect to get support. It's very expensive - starting at 59 dollars a month for one person acces... Read more

If you're a start up or a smaller business don't expect to get support. It's very expensive - starting at 59 dollars a month for one person accessing the basic chat. Sure they offer a few other things but like a team inbox? Most organizations already have an email system and a company chat in place. Next level up is $119 a month that gives you a few more functions. Until you are paying their $500 a month locked in an annual contract, you are "self serve" customer. Meaning, no support - just their faq/website. Can't even get a good phone call for help.

Summary:

My overall experience with Intercom has been poor. we've been using them at the basic level for three years. I chatted with them to get a demo of t... Read more

My overall experience with Intercom has been poor. we've been using them at the basic level for three years. I chatted with them to get a demo of their features to upgrade but they refused to give me a demo and finally set me up with a "30" call in which the rep tells me that she won't give me an upgrade after she finds out that i am not interested in the $500/mo annual contract. She says demos are for those upgrading to that level, instead, she'll send me links and prerecorded stuff. And that i can reach out if I have questions. The 30 min call was more like a 5 min conversation which was already difficult to set up. I've been in sales for over 15 year and when there is an upgrade opportunity regardless how small, I support that client. If Intercom was the only organization that did what they do, maybe I understand their cockiness and disregard for the smaller organizations. However, there are SO many competitors that provide you with very similar functionalities for less the price and with better customer support. So yes, I'm annoyed as I am a current user who is doing research on other competitors so I can stop being a customer.

Benefits:

Mailblast has a clean interface, that is easy to navigate yet has a good selection of options and customizations. Imported ~70k subscribers without... Read more

Mailblast has a clean interface, that is easy to navigate yet has a good selection of options and customizations. Imported ~70k subscribers without issue, handles duplicate entries automatically. The drag and drop template builder is nice, and has features that other platforms such as Constant Contact does not have (responsive columns, paragraph line height, etc). Have not ran into a single bug or issue as of yet.

Drawbacks:

Have yet to run into a con as of yet, however it would be nice to have additional features suc as geolocation targetting, and A/B testing.

Summary:

Affordable mass email marketing

Benefits:

The free trial offers 1000 subscribers with unlimited emails. They use Amazon SES. They have Stripe as a payment method. Can be integrated with Za... Read more

The free trial offers 1000 subscribers with unlimited emails. They use Amazon SES. They have Stripe as a payment method. Can be integrated with Zapier. Has an automation feature.

Drawbacks:

Only 2000 emails per day other than that it's 0.10 per 1000 emails. The monthly prices are expensive compared to several other services like Mailer... Read more

Only 2000 emails per day other than that it's 0.10 per 1000 emails. The monthly prices are expensive compared to several other services like Mailer Lite or Omni Send. Segmentation is lacking.

Summary:

It's expensive compared to other mailers. The interface is very simple, too simple. Segmentation is a big problem. The only thing I like is the aut... Read more

It's expensive compared to other mailers. The interface is very simple, too simple. Segmentation is a big problem. The only thing I like is the automation option. If you have a very small list, it can work for you, but if you have tens of thousands of subscribers, there are more suited mailers with much less cost to serve your needs.

Benefits:

As mentioned before, I like technology, I'm the type of guy that likes to try anything that inspires challenge. Not just a challenge. A challenge t... Read more

As mentioned before, I like technology, I'm the type of guy that likes to try anything that inspires challenge. Not just a challenge. A challenge that call out the ming-braing to take serious action on the upcoming information. To make ones job easy should be the goal of any business man.

Drawbacks:

Once again, I sued Mailblast enough to say that so far is the worst marketing app I have used so far. To summarize, they kill any good perspective... Read more

Once again, I sued Mailblast enough to say that so far is the worst marketing app I have used so far. To summarize, they kill any good perspectives on such apps.

Summary:

No so good very complicated and time wasting, sorry guys, just been honest here!

Benefits:

Customer support is the best. It is really easy to use. When I had any problems, or any small feature requests they are responded in hours and solu... Read more

Customer support is the best. It is really easy to use. When I had any problems, or any small feature requests they are responded in hours and solutions are provided in a just few days even for new features.

Drawbacks:

Summary:

It really helped us for our daily and weekly newsletters.