Compare OpenMoves и Retention Science (ReSci)

Benefits:

What I like most about this software is that it is very easy to use.

Drawbacks:

I wish the reports were easier to pull or emailed to you.

Summary:

Benefits:

The ease of creating reports and defining fields I need to see is very simple. I am new to this sort of platform and the customer service is super... Read more

The ease of creating reports and defining fields I need to see is very simple. I am new to this sort of platform and the customer service is superb. The ability to save in the address book over many years even when the person does not attend the conference but once every 3-5 years is very helpful. Having a record of the campaigns we have created from the beginning is very useful. I have used Open Moves/OM3 for 4 years and the company used it for many years previously. We will continue using it because the interface with our website and the registration process has been virtually seamless.

Drawbacks:

The fact that I can't sort the reports by fields is very frustrating and having to take the extra step to download the reports into an Excel Sheet ... Read more

The fact that I can't sort the reports by fields is very frustrating and having to take the extra step to download the reports into an Excel Sheet to do this makes no sense to me. I also think the authentication process is not reasonable when I take my laptop to a different location from the previous one where I logged in is time consuming and makes no sense. I can understand being on a different device would require authentication.

Summary:

Benefits:

The reporting is fantastic. I can easily see the metrics that I need and run reports on the specific information that I am looking for. Also easy d... Read more

The reporting is fantastic. I can easily see the metrics that I need and run reports on the specific information that I am looking for. Also easy drag and drop to design blasts.

Drawbacks:

List maintenance is challenging as contacts can not be on more than one list. Document upload tool does not allow for easy sorting. Image library i... Read more

List maintenance is challenging as contacts can not be on more than one list. Document upload tool does not allow for easy sorting. Image library is not easy to sort either- titles are too small to read and if you update an image, but keep the file name, it does not overwrite the old image, so the maintenance is manual.

Summary:

Benefits:

It is very easy to you with the building blocks and templates. I love the surveys that you can send out and that you can resend to non-openers. T... Read more

It is very easy to you with the building blocks and templates. I love the surveys that you can send out and that you can resend to non-openers. The reports are great to see what's working and what isn't. If you need any help, their support is super helpful.

Drawbacks:

I wish if you changed the specific email address where a survey went to, that it would automatically populate if you copied that survey the next ti... Read more

I wish if you changed the specific email address where a survey went to, that it would automatically populate if you copied that survey the next time.

Summary:

This makes it easy to send emails to our clients on a daily, weekly or monthly basis to keep us top of mind.

Benefits:

ReSci is a great ESP for small to mid sized businesses. Their AI software Cortex is extremely sophisticated & helpful for a lean team like ours to ... Read more

ReSci is a great ESP for small to mid sized businesses. Their AI software Cortex is extremely sophisticated & helpful for a lean team like ours to run an expansive email automation program. Also the reporting dashboard is robust & easy to use. The ReSci team is continuously updating their platform & offering new features to try. Most of all their customer support team is unbeatable! Our account manager is hands on & willing to help us create new email initiatives. Plus their tech support is readily available to answer any questions & offer additional guidance.

Drawbacks:

There's a bit of a learning curve when navigating the account dashboard. However I was able to comfortably utilize their platform within a month w... Read more

There's a bit of a learning curve when navigating the account dashboard. However I was able to comfortably utilize their platform within a month with the help of their customer support team.

Summary:

Benefits:

Retention science takes the guesswork out of email testing and targeting, and automates a part of the email marketing process for us.

Drawbacks:

Sometimes the interface on our back end isn't the most intuitive.

Summary: