Compare OpenMoves и SnapRetail

Benefits:

What I like most about this software is that it is very easy to use.

Drawbacks:

I wish the reports were easier to pull or emailed to you.

Summary:

Benefits:

The ease of creating reports and defining fields I need to see is very simple. I am new to this sort of platform and the customer service is super... Read more

The ease of creating reports and defining fields I need to see is very simple. I am new to this sort of platform and the customer service is superb. The ability to save in the address book over many years even when the person does not attend the conference but once every 3-5 years is very helpful. Having a record of the campaigns we have created from the beginning is very useful. I have used Open Moves/OM3 for 4 years and the company used it for many years previously. We will continue using it because the interface with our website and the registration process has been virtually seamless.

Drawbacks:

The fact that I can't sort the reports by fields is very frustrating and having to take the extra step to download the reports into an Excel Sheet ... Read more

The fact that I can't sort the reports by fields is very frustrating and having to take the extra step to download the reports into an Excel Sheet to do this makes no sense to me. I also think the authentication process is not reasonable when I take my laptop to a different location from the previous one where I logged in is time consuming and makes no sense. I can understand being on a different device would require authentication.

Summary:

Benefits:

The reporting is fantastic. I can easily see the metrics that I need and run reports on the specific information that I am looking for. Also easy d... Read more

The reporting is fantastic. I can easily see the metrics that I need and run reports on the specific information that I am looking for. Also easy drag and drop to design blasts.

Drawbacks:

List maintenance is challenging as contacts can not be on more than one list. Document upload tool does not allow for easy sorting. Image library i... Read more

List maintenance is challenging as contacts can not be on more than one list. Document upload tool does not allow for easy sorting. Image library is not easy to sort either- titles are too small to read and if you update an image, but keep the file name, it does not overwrite the old image, so the maintenance is manual.

Summary:

Benefits:

It is very easy to you with the building blocks and templates. I love the surveys that you can send out and that you can resend to non-openers. T... Read more

It is very easy to you with the building blocks and templates. I love the surveys that you can send out and that you can resend to non-openers. The reports are great to see what's working and what isn't. If you need any help, their support is super helpful.

Drawbacks:

I wish if you changed the specific email address where a survey went to, that it would automatically populate if you copied that survey the next ti... Read more

I wish if you changed the specific email address where a survey went to, that it would automatically populate if you copied that survey the next time.

Summary:

This makes it easy to send emails to our clients on a daily, weekly or monthly basis to keep us top of mind.

Benefits:

The greatest thing about this software is the templates that are available for emails and social media posts. Many to choose from.

Drawbacks:

Summary:

Love SnapRetail. I became responsible for the Facebook and Web pages for Tooley Drug and signed up for SnapRetail. The program is so easy to learn.... Read more

Love SnapRetail. I became responsible for the Facebook and Web pages for Tooley Drug and signed up for SnapRetail. The program is so easy to learn. Having the calendar to schedule the posts for each day is wonderful. I can spend a couple hours at the computer and get a whole month done. Designing a web page with SnapRetail makes me feel like a graphic designer. The customer support is there whenever you need help. My experience with SnapRetail has been fantastic.

Benefits:

This is an incredible package that you get with SnapRetail. I mostly use this for email marketing but now that they have integrated with Instagram,... Read more

This is an incredible package that you get with SnapRetail. I mostly use this for email marketing but now that they have integrated with Instagram, I've been using their calendar to schedule all of my social media marketing as well. I also really like that their email templates are drag and drop, super easy and they are also integrated with Shopify so all of my products import from Shopify into the email template. Super easy to add products from my website to the email so customers can just click on the image and it'll take them right to the product. Additionally, this integration with Shopify imports product details and price into the email as well so a lot less typing for me!

Drawbacks:

The online chat first tier support seems to be an area that SnapRetail could work on.

Summary:

Benefits:

Easy to use with great customer service, I even had my own personal account contact.

Drawbacks:

Now customer service is almost nonexistent. If I have a problem with service it could be days before they get back to me. Even then the problem us... Read more

Now customer service is almost nonexistent. If I have a problem with service it could be days before they get back to me. Even then the problem usually goes unresolved.

Summary:

My emails don't post when I schedule them to post. My emails no longer post to Facebook correctly either. Where a chosen picture posted in the past... Read more

My emails don't post when I schedule them to post. My emails no longer post to Facebook correctly either. Where a chosen picture posted in the past now some random letters appear under my headline. You can click on it, but why would you?