Who is this service for?

Medium to large organizations, and higher education institutions, that seek to get a complete picture of their key stakeholders' experience, including their employees and students.

About Blue

Blue is an Experience Management platform that helps you see the big picture with all feedback data in one place. Blue is built to support your most important feedback processes including your engagement surveys. With Blue you can fully automate your feedback processes. Leverage your existing infrastructure (SIS, HRIS, LMS, SSO, CRM, etc.) through Blue's best-in-class integration capabilities for unequaled automation, top security and data privacy,

Average rating 4.5/5

Total score
4.5
“Ease of use
3.8
User support
4.8
Features
4.3

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Explorance
http://www.explorance.com
Set up in 2003
Canada

Features

360 Degree Feedback
Admissions Management
Alumni Management
Anonymous Feedback
Assessment Management
Benchmarking
Block Websites/Applications
Bookstore Management
Built-in Course Authoring
Built-in LMS
Cafeteria Management
Collaboration Tools
Communication Management
Community Management
Compensation Management

Competency Management
Content Sharing
Curriculum Management
Customizable Templates
Customization
Dashboard
Data Analysis Tools
Email Marketing
Employee Management
Employee Portal
Employee Recognition
Event Calendar
Facility Management
Faculty/Staff Management
Financial Aid Management
Financial Management
For Classroom
For Labs
Fundraising Management
Gamification
Goal Management
Goal Setting / Tracking
Higher Education
Housing Management
Independent/Private
Individual Development Plans
Interactive Learning
Internet Usage Monitoring
K-12
Library Management
Location Tracking
Microlearning
Mobile App
Mobile Learning
Mobile Survey
Multi-Channel Distribution
Multi-Language
Multi-User Collaboration
Negative Feedback Management
NPS of Customers
NPS of Employees
Offline Response Collection
On-going Performance Tracking
Onboarding
Online Calendar
Online Payments
Orientation Workflow Management
Parent/Student Portal
Peer Appraisals
Performance Management
Polls/Voting
Progress Tracking
Pulse Surveys
Question Branching
Question Library
Rater Selection
Real-Time Chat
Recommendations
Recruitment Management
Remote Access/Control
Report Cards
Reporting/Analytics
Review Cycle Tracking
Safety Management
Scheduling
School District
Segmentation
Self Assessment
Self Service Portal
Self-Service Content Curation
Site Intercept Survey
Skills Assessment
Skip Logic
Social Learning
Special Education
Student Group Management
Student Information/Records
Student Portal
Succession Planning
Support Audio/Images/Video
Surveys & Feedback
Tests/Assessments
Text Analysis
Text Fields
Third Party Course Library
Third Party Integrations
Training Management
Transcripts
URL Customization
View Student Monitors
Weighted Performance Measures

Alternatives Blue

30 opinions 4.5/5

S
Sanjay M.

«Awesome features and value for money. Very user friendly user experience. »

Usability

Support

Features

5

Overall rating

Benefits:

Ease to use and what you need is handy. Performance management tool is very useful for decesion making and makes my day to day life easy

Drawbacks:

Hardly see any thing which I don't like. May be some new features integration like inventory management would be useful

In sum:

Parents are very happy to see their kids data in their mobile, hence very useful for school. And performance management tool helps me a lot

September 30, 2021
Feedback source: the Internet
V
Verified Reviewer

«For a non-programmer, learning curve has been huge BUT customer service is always on point!!»

Usability

Support

Features

4

Overall rating

Benefits:

The reports and evaluations look great and the ease of accessing the information is second to none.

Drawbacks:

It doesn't integrate with our records system and it is a complicated system for those without technical experience

September 7, 2021
Feedback source: the Internet
G
GLORIA E.

«Exemplary Customer Service Supporting Impressive Software »

Usability

Support

Features

5

Overall rating

Benefits:

The Blue Course Evaluation tool is mobile friendly and multi-platform, as well as very intuitive for end-users. The surveys can be executed and accessed in multiple ways, and those being asked to respond report very few access issues. It works! The Customer Service and Support are extraordinary.

Drawbacks:

The admin. side can be clunky, with essential safeguards restricting auto-updates and often multi-step changes if project needs modification after publishing. These are avoidable if you do the work before you publish, but this is often not feasible.

In sum:

The Customer Service and Support are extraordinary and have taken a novice user to advanced with their comprehensive training, knowledge base, as well as ongoing engagement with the product and community of users. It is a solid company with exceptional products.

August 30, 2021
Feedback source: the Internet
N
Nancy M.

«Blue Course Evaluations»

Usability

Support

Features

4

Overall rating

Benefits:

I like the feautures that allow instructors to change survey dates and add their custom questions. As well, having the widget in the LMS for both students and instructors seems well used when reviewing the analytics in the response management tab.

Drawbacks:

Not having a test environment when integrating and installing the Data Sync Tool. The naming conventions take quite a bit of time and effort to bwecome familair with and that lengthened the learning curve for administrators and end users.

In sum:

Blue has assisted our PSI to reduce the number of survey platforms and move closer to automated survey processes.

August 24, 2021
Feedback source: the Internet
K
Krista D.

«Customer support is very responsive. Coming from a technical background, I found it easy to use.»

Usability

Support

Features

4

Overall rating

Benefits:

I like the updates CS/Support implements in a quick manner. Responsive to bugs in updates. System can easily handle thousands of requests. Responsive and easy to use for end user.

Drawbacks:

Wish it had more transparency in the timing of emails (export .csv showing when task emails would be sent, since likely stored in a DB somewhere). Can be tricky at times to implement changes during a published project (manual changes do not impact the DB, wish manual changes could override the DB but I understand why it is not coded that way). Wish some text fields could be modifiable (e.g. "Please select datasource", other technical/vague terms displayed to end users). Would love IE to be better supported (do not recommend this browser, but unfortunately users still use it)

August 22, 2021
Feedback source: the Internet
D
Debra S.

«the software has a steep learning curve; not intuitively obvious.»

Usability

Support

Features

3

Overall rating

Benefits:

It has many functionalities - supposedly, once set up, a "one touch" and it does everything for you, which is true. It is hard to accidentally make a mistake -- that is, it just won't work, rather than working incorrectly. Tech support is good, although their communication style is a bit hard to get used to.

Drawbacks:

Even now that I am very familiar with it, I still often have to check with tech support about one thing or another. I don't like the report , and I wish it could be more customizable. I am the only one who knows how to use it, and to show its quirks to another would be difficult.

In sum:

it does everything I need it to do, and fairly conveniently.

August 14, 2021
Feedback source: the Internet
B
Bongani M.

«So far so good»

Usability

Support

Features

5

Overall rating

Benefits:

At the University of Johannesburg (UJ) we began using Blue Course Evaluation this year, 2019 after a trial in 2018. Compare to our previous Course Evaluation mechanism, Blue is in a class of its own. Personally, I like the fact that it is simply to manage once it is set up, it organizes the whole evaluation experience. For example, after loading an evaluation, a lecturer can track the progress of his/her evaluation, have an accurate number of students enrolled in the programme, how many have completed the survey, how many in progress and how many still outstanding. With this information one can work towards improving the response rate. Linked with the University's ITS system, the data is very accurate as only registered students can complete the evaluation. Blue does not only provide course feedback, the system can do way more. For example like providing depth analysis as to which browser used, when the evaluation was completed, the channel used. This information is helpful because we get to know what needs to be done for students to respond positively and to improve so to get constructive feedback from these evaluations.

Drawbacks:

Setting up Blue Course Evaluation is not easy. It needs lots of system and information which the university had but not organized in a manner that Blue wanted it. Currently, we do not have a data base that links academic staff to the module that they teach. Without this information there was a little bit of confusion and we ended linking wrong people to modules as we relied on Blackboard information. Perhaps Blue must have a ready made template which institutions can used to sort their data before administration of Blue. This will help as institutions have their own filling systems which are sometimes in conflict with Blue requirements.

In sum:

My overall experience is good, the adoption of Blue has since alerted me that the university needs to rethink its filing systems like linking people to departments and modules that they teaching. This will in turn makes reporting on academic activities easy and enhance alignment with the university's teaching community.

August 8, 2021
Feedback source: the Internet
D
Donaldo L.

«General features»

Usability

Support

Features

4

Overall rating

Benefits:

The use of predesigned templates to generate evaluations, the use of question banks and data bases in an agile way, the generation of questionnaires in a simple way, the good quality of the generated reports, non complex administration.

Drawbacks:

Sometimes it is a little complicated to navigate between the options of the application, also sometimes it is not very intuitive.

In sum:

In general, the experience has been very good, we are an institute of higher education and it has solved us very well the subject of evaluations of courses and teachers.

July 30, 2021
Feedback source: the Internet
Shirimpaka J.

«Blue Evaluation software»

Usability

Support

Features

5

Overall rating

Benefits:

I like the way it is quick, and I can easily track the progress of the students who responded to the survey and those who did not respond. I like also the way I can send any information as the email to the group of students assigned to any task.

Drawbacks:

Sometimes it is challenging to wait for the system to be synchronized. This is a serious issue when it comes to the time I may choose to block the course of the students who do not respond to the evaluations, and when some of them see the course blocked and they respond the survey, I takes me again to be informed and synchronize manually, which I think it could be automated, because in case I am busy in other tasks, It can be a challenge for the students who filled the evaluations to get access on the Canvas page (for my case as we use Canvas).

In sum:

Actually, The overall experience is very good. In my Organization, we have managed to receive enough feedback from the students and we make changes to the course as well as the teacher based on the feedback received from our students.

July 21, 2021
Feedback source: the Internet
c
candace g.

«Blue is a great product and eXplorance is a great vendor.»

Usability

Support

Features

5

Overall rating

Benefits:

Blue is very flexible and powerful, and can be configured to meet the different requirements of many different schools.

Drawbacks:

Consequences of some configuration decisions can be far-reaching, and should be documented more clearly.

July 20, 2021
Feedback source: the Internet