Compare Fond и Guudjob

Benefits:

Easy to use for the clients and for us. An excellent and enthusiastic support team. We have the results of our clients directly, without filters ... Read more

Easy to use for the clients and for us. An excellent and enthusiastic support team. We have the results of our clients directly, without filters and know about their priorities and this is the most important value for Intropia.

Drawbacks:

Comparative with our competitors or similar companies. Maybe to involve more to the teams in the results.

Summary:

easy to use

Benefits:

PEOPLE are Autogrill's heart. We are nobody without the employees who deal with our customers everyday. Such is our commitment to people that our H... Read more

PEOPLE are Autogrill's heart. We are nobody without the employees who deal with our customers everyday. Such is our commitment to people that our HR department now called People & Talent. Guudjob helps us to give that emotional recognition that we all need. Clients and colleagues can value your work. Each rating received, makes you smile, makes you happy and motivates you to try to get the next one. If you are happy, it shows in your work, in how you take care of the clients and in the results achieved. Guudjob is a picture of the commitment of your team, the individual performance and the experience of your customers. Much better than a mystery shopper.

Drawbacks:

The experience is excellent. Maybe it's a point to improve: Geolocation. Some stores I can't geolocate in the exact place.

Summary:

Benefits:

"We started to work with the Guudjob Team two years ago. Our experience has been amazing, because the app is a very useful tool for us. We can gain... Read more

"We started to work with the Guudjob Team two years ago. Our experience has been amazing, because the app is a very useful tool for us. We can gain immediate knowledge not only about customer's opinions and experiences but also those from the different professionals working at SEUR. All this information reaches us through their assessments, transparently and in real time. With this tool we can reward the driver's work when different customers have evaluated their service with a good rating, considering that the assessment is based on the driver's performance, not only on the brand. At the same time we strengthen the driver's engagement with SEUR. In our programme of Voice of Customer, we included a question about what do the customers consider the possibility of rating the drivers' jobs with an app and the results were sound: 90% of customers answered: `Yes, it's important`. Currently, we keep on collaborating with Guudjob to continue improving the app, because for us it is very important to have a tool more and more adapted to our business."

Drawbacks:

"It's difficult to find negative points in Guudjob's app, but for us the problem is that the drivers only spend a few minutes with the customer, ju... Read more

"It's difficult to find negative points in Guudjob's app, but for us the problem is that the drivers only spend a few minutes with the customer, just the time to deliver the parcel. When they are under time pressure, they don't have time to explain to the customers how to evaluate their job. On the one hand, the success of the app depends on how interested the customer are in the professional's performance. Om the other hand, we currently depend on the Guudjob team for the extraction of graphics and information needed for internal reporting."

Summary:

Benefits:

It´s real, i it´s not about a 1 day experience, its about to build up a team delivering a great Customer experience committed with themselves and I... Read more

It´s real, i it´s not about a 1 day experience, its about to build up a team delivering a great Customer experience committed with themselves and Intropia. Most of the mistery shoppings tools I have used where focused in the weaknesses/ lacks, but people are human and Guud job is about people, professionals, its about to build up. When you build up emotions, when you work with people who are sales you need a reward, and what better than a constructive feedback? and last would be is real, a mistery shopping used to be 2/4 times a year. Do we really think we can measure our teams through a 15 minutes visit or instead do we want a day a day tool, on stage? I know what I want and thats GJ.

Drawbacks:

Looking forward to see other brands in order to share practices, compare... I´m surprised there are not other big retailers using it as it is key f... Read more

Looking forward to see other brands in order to share practices, compare... I´m surprised there are not other big retailers using it as it is key for the development of a great customer experience.

Summary: