All reviews of Ascentis

Read recent reviews and users’ true-life stories Ascentis. Due to the customer feedback, you will learn more about the benefits and drawbacks of the service, in terms of operability, usability, technical support and a lot more.

M
Margaret S.

«We switched from an old-fashioned punch clock to this software a couple of years ago»

Usability

Support

Features

5

Overall rating

Benefits:

It is a vast improvement to our old system and we are generally pleased. Multiple areas to personalize the system and classify the employees (ability to assign departments, etc.)

October 2, 2021
Feedback source: the Internet
H
Haley S.

«Great program for timekeeping»

Usability

Support

Features

4

Overall rating

Benefits:

I have always been pleased with Ascentis for timekeeping. I know exactly how to use the features and have kept my hours tracked through this software.

Drawbacks:

I haven't had any problems until this point! We only use Ascentis to keep track of hours worked and it works well

September 23, 2021
Feedback source: the Internet
F
Frank R.

«If support is important to you, go with Ascentis»

Usability

Support

Features

4

Overall rating

Benefits:

The best part about Ascentis is their support, hands down. It is very rare that we have to wait more than 1 or 2 business days to get an issue resolved or an answer to a question. If it is an urgent matter, they are on it immediately. In addition, we get a dedicated Account Manager that is very responsive and helpful. Even when our account managers have changed, they are always brought up to speed and haven't dropped a ball yet.

Drawbacks:

The modules are somewhat segmented. We log into one application for payroll, another application for HR, and another application for timekeeping. They are working toward getting everything centralized and web-based, but they aren't quite there yet.

In sum:

Overall, our experience with Ascentis has been positive. We saved a little bit of money, gained the support we needed, were able to streamline the close of payroll periods, and can process payroll much quicker.

September 22, 2021
Feedback source: the Internet
C
CHALICE W.

«As an employee, this is great»

Usability

Support

Features

5

Overall rating

Benefits:

It's very easy to punch in/out using this system. When I forget to punch, or there's any issue, it's simple to put in a request to my supervisor.

Drawbacks:

It took a while to get used to the format, but I am starting to find it enjoyable and easy to use. Beats filling out the antiquated print-outs of time cards and remembering to get them to my boss.

In sum:

I don't really like the color scheme, so if they ever gave the option to switch to a different color I would take it. That is not a complaint or a problem.

September 22, 2021
Feedback source: the Internet
p
palesa s.

«Ascentis solid programming software»

Usability

Support

Features

3

Overall rating

Benefits:

Ascentis has been easy to understand in the set-up interaction and backing has been extremely useful with any inquiries we have. This is our first HRIS, and it is so ideal to have all representative data in one area. The framework has been not difficult to make refreshes in.

Drawbacks:

The most difficult thing for us is getting Tax questions replied when required as the assessment division isn't however effectively open as they may be in another city, which is a few hour time distinction for us and you need to email them with any inquiries to find a solution.

In sum:

outstanding by far.

September 21, 2021
Feedback source: the Internet
H
Haley S.

«Great program for timekeeping»

Usability

Support

Features

4

Overall rating

Benefits:

I have always been pleased with Ascentis for timekeeping. I know exactly how to use the features and have kept my hours tracked through this software.

Drawbacks:

I haven't had any problems until this point! We only use Ascentis to keep track of hours worked and it works well

September 18, 2021
Feedback source: the Internet
K
Karman S.

«Ascentis user experience»

Usability

Support

Features

4

Overall rating

Benefits:

I find the application easy to use and very straightforward. The vendor team has great customer service and is very helpful.

Drawbacks:

Setting up the reporting is difficult at first, but once it is run the first time, you can save and re-run it with different dates.

September 13, 2021
Feedback source: the Internet
N
Nicole S.

«Ascentis Review»

Usability

Support

Features

4

Overall rating

Benefits:

The easy of use is great. The implementation team is fantastic! Our company experience has been great. We transitioned to several modules that included: HR, Payroll, Time, Recruiting/Onboarding, Performance Management and Learning. Each team lead has been responsive and has provided great support and education thru the process. Support members are extremely knowledgeable and timely.

Drawbacks:

Only concern could be working with several other systems vs. single system. We view this as both a pro and con, but the pros out weigh the con's, without a doubt.

September 9, 2021
Feedback source: the Internet
Heather S.

«Ascentis »

Usability

Support

Features

3

Overall rating

Benefits:

The recruiting feature is collects good data, candidates are able to complete the application. The performance reviews module is straight forward and the wizard makes it easy, very easy, for employees to complete their reviews.

Drawbacks:

It can be hard to get the system to do what you want! For example, our company uses the Kudos feature all the time. However it takes 3-4 clicks to find the "give kudos" button. I have made several requests to move the button, but I am told it can't be done. Applicants see a plain white page with small font as they use the wizard to click through the application process.

In sum:

Overall we have implemented the system and we are using it. Ascentis support is helpful.

September 7, 2021
Feedback source: the Internet
D
Dipika R.

«My experience with Ascentis HR has been one of ease. It is an intuitive software.»

Usability

Support

Features

5

Overall rating

Benefits:

Simple and easy to understand interface It is very intuitive Has many usable and functional modules

Drawbacks:

Maybe add more modules to help on other areas apart from collecting compensation details Make section for performance reviews within it

September 6, 2021
Feedback source: the Internet
N
Nathaniel E.

«Everything you need under one roof.»

Usability

Support

Features

5

Overall rating

Benefits:

Employee information, comfortably managed. Useful links provided to everything you need to manage employees, or as an employee, everything you need to keep yourself on track.

Drawbacks:

Organization can be cumbersome and annoying, but it's a good problem to have. Slow, clunky load times.

In sum:

Lots of integrations, great for tons of people, well managed and thoughtful design.

September 4, 2021
Feedback source: the Internet
D
Donna M.

«starting out»

Usability

Support

Features

4

Overall rating

Benefits:

Adjusting to this new software, all first-time users. Getting used to the format and all it has to offer.

Drawbacks:

Some employees are asking HR to check with Ascentis to see if an app is available for mobile users. Hope so!

In sum:

Our first week using, we've had a few things that needed fixed. Par for the course for anything new. Hope we grow to love it. It's our first HR software.

August 28, 2021
Feedback source: the Internet
K
Karman S.

«Ascentis user experience»

Usability

Support

Features

4

Overall rating

Benefits:

I find the application easy to use and very straightforward. The vendor team has great customer service and is very helpful.

Drawbacks:

Setting up the reporting is difficult at first, but once it is run the first time, you can save and re-run it with different dates.

August 27, 2021
Feedback source: the Internet
Heather S.

«Ascentis »

Usability

Support

Features

3

Overall rating

Benefits:

The recruiting feature is collects good data, candidates are able to complete the application. The performance reviews module is straight forward and the wizard makes it easy, very easy, for employees to complete their reviews.

Drawbacks:

It can be hard to get the system to do what you want! For example, our company uses the Kudos feature all the time. However it takes 3-4 clicks to find the "give kudos" button. I have made several requests to move the button, but I am told it can't be done. Applicants see a plain white page with small font as they use the wizard to click through the application process.

In sum:

Overall we have implemented the system and we are using it. Ascentis support is helpful.

August 16, 2021
Feedback source: the Internet
V
Verified Reviewer

«Good product needs some tweaks»

Usability

Support

Features

3

Overall rating

Benefits:

Finally getting away from useless paper! I used the HR side and information updated was easily transferred to the payroll side. Employee self service is great (if your employees know how to use computers) they can update all of their information and can even complete open enrollment online.

Drawbacks:

The transition was a nightmare. I'm not sure how of that was on their end or ours. When did calls about the implementation their team often did not understand our concerns and questions making the transition even more difficult than it needed to be. I did not handle payroll but our payroll specialist said it was missing features our old basic software could handle such as different pay rates for employees who work different shifts.

In sum:

Easily update and track employees and payroll.

August 15, 2021
Feedback source: the Internet
A
Ashley J.

«Good experience, has made my work load easier to handle and saved a lot of time. »

Usability

Support

Features

3

Overall rating

Benefits:

The best part about Ascentis is the versatility and customization. Everything flows together so it cuts down on duplicate work. The reporting is great and I like how we can basically create any report we need.

Drawbacks:

Sometimes it is hard to determine what flows to what and how certain things / changes effect other parts of the system. Can be complicated to figure out. Deadlines for Quarterly and annual filings are hard to meet.

In sum:

I think this product is great. Our company is uniquely structure and has difficulty with systems fitting our needs. Ascentis gives us control to customize the system to how we need it, the only draw back is understanding the details on how things flow and what changes effect other areas.

August 10, 2021
Feedback source: the Internet
C
Caley F.

«Good for HR but not very user friendly »

Usability

Support

Features

4

Overall rating

Benefits:

Great for posting jobs and applicant review. Very easy to use in that aspect. Keeps track of salary input and review status as well as employee longevity.

Drawbacks:

Back end of Ascentis is not very user friendly at all for mass communication and employee portal information unless you are very experienced in HTML format.

August 7, 2021
Feedback source: the Internet
K
Karen C.

«Ascentis is the best!»

Usability

Support

Features

5

Overall rating

Benefits:

One of the things that I was looking for was an HR system that would link to the Payroll system so I wouldn't have to do dual entries. This system provided that for me. The other tabs we have added on the HR side is Education (degrees held) and Salary survey information, so this has come in handy for requests that come up. It also makes it much easier for the EEOC reporting along with the Worker's Compensation reports because data can be entered there too. The Employee Self-Service tool through Ascentis is very clean and uncluttered compared to other systems. I had another vendor do a presentation for me, and the screen itself looked way too overwhelming. I didn't want to make it too difficult to use for both the managers and the employees. Since we have rolled out the Self-Service tool, my employees love it! They are so excited about the features and how much they can access for their own screens. In fact, we used the Open Enrollment feature so that the employees could go into this system to make changes for the upcoming year. The employees can also access their W-2 forms at any time during the year. I like everything: HR, Payroll, Timekeeping, Carrier Connect, and the Employee Self-Service tool.

Drawbacks:

There is nothing that I would change about Ascentis.

August 6, 2021
Feedback source: the Internet
V
Vanessa L.

«The best! »

Usability

Support

Features

5

Overall rating

Benefits:

Very knowledgable, practice and quick . Able to keep track of hours and benefits without having to wait on HR.

In sum:

Highly recommend!

August 2, 2021
Feedback source: the Internet
S
Savitha R.

«Ascentis»

Usability

Support

Features

3

Overall rating

In sum:

Ascentis is very user-friendly. All fields are self-explanatory. You need no guidance to use this product. It is very simple to use. I highly recommend this product.

August 1, 2021
Feedback source: the Internet
P
Patricia W.

«Survey Review»

Usability

Support

Features

5

Overall rating

Benefits:

The ease of use; simplicity for employees to understand; timeliness of change submissions

Drawbacks:

Nothing comes to mind, calculations are very accurate.

In sum:

Survey Review

July 26, 2021
Feedback source: the Internet
A
Amanda P.

«Ascentis review»

Usability

Support

Features

5

Overall rating

Benefits:

This software is very userfriendly. We use it everyday to make sure staff are up to date on all information. It also helps keep track of staff's personal information.

Drawbacks:

Honestly the system is amazing. And the help desk is alwasy on top of things.

July 22, 2021
Feedback source: the Internet
G
Gwen H.

«Couldn't Work as Affectively without It!»

Usability

Support

Features

5

Overall rating

Benefits:

Very easy to use, and user-friendly... we are constantly training new Managers, etc., and everyone seems to understand the system quickly. Provides HR with a consistent, reliable system to work with. Employees appreciate having everything in "one place" (personal info., payroll, benefits, etc.).

Drawbacks:

There is nothing we don't like about this software. They have been going through upgrades for quite some time, and actually, listen to customer suggestions. They provide very clear training on the system changes and are more than willing to assist with questions, etc.

In sum:

Our overall experience with Ascentis has been amazing. We always get the support we need and feel very confident with the software.

July 21, 2021
Feedback source: the Internet
A
Angela G.

«Moving to Ascentis Was the Best Decision We Made for our Organization»

Usability

Support

Features

5

Overall rating

Benefits:

The implementation process is so well-planned. You have a team of experts supporting you for each module and they really work with you to learn and get through building. They also hold you accountable for your "homework assignments" to keep you on-track for your go-live date. This was helpful to us because we are so busy but they held our feet to the fire with deadlines (and we met our go-live date with ease). Our employees like the easy to use system and we have received much positive feedback since rolling out.

Drawbacks:

Needing to use a Remote Desktop to access the back-end for set up and maintenance is cumbersome. I had to invest in a second monitor to make it easier. The end-user's interface (Employee Self Service) is 100% web-based, so no issues there. This is truly my only complaint. Everything else they said they system could do really is possible. They are honest in what they sell.

In sum:

I have never worked with a vendor who was so organized and supportive of us reaching our goals. There was never a gap when we needed help--calls and emails are always returned promptly. They are a great organization that employees top-notch experts who are there to help you. Wish other organization ran this smoothly.

July 20, 2021
Feedback source: the Internet
L
Lane S.

«Ascentis Cloud based Employee management»

Usability

Support

Features

4

Overall rating

Benefits:

Its wide area of influence and the ability to integrate HR with Payroll.

Drawbacks:

There were a few upgrades that I thought were part of the package.

July 12, 2021
Feedback source: the Internet
K
Kyle K.

«Ascentis fills a niche that has a vacuum but is not complete»

Usability

Support

Features

2

Overall rating

Benefits:

Ascentis does the benefits, applicants and other HR functions on a basic level. Let me stress basic level.

Drawbacks:

If you want any integrations or some of the complexities when have beyond 100 employees, would suggest not utilizing Ascentis. Coupled with the added burden of the 1095-c and the need to manually update various records because Ascentis has software issues, it is disappointing.

In sum:

What took it over the top with poor satisfaction is that they tried to be good partners but as of late they just throw in the towel and want money.

July 1, 2021
Feedback source: the Internet
A
Angela G.

«Moving to Ascentis Was the Best Decision We Made for our Organization»

Usability

Support

Features

5

Overall rating

Benefits:

The implementation process is so well-planned. You have a team of experts supporting you for each module and they really work with you to learn and get through building. They also hold you accountable for your "homework assignments" to keep you on-track for your go-live date. This was helpful to us because we are so busy but they held our feet to the fire with deadlines (and we met our go-live date with ease). Our employees like the easy to use system and we have received much positive feedback since rolling out.

Drawbacks:

Needing to use a Remote Desktop to access the back-end for set up and maintenance is cumbersome. I had to invest in a second monitor to make it easier. The end-user's interface (Employee Self Service) is 100% web-based, so no issues there. This is truly my only complaint. Everything else they said they system could do really is possible. They are honest in what they sell.

In sum:

I have never worked with a vendor who was so organized and supportive of us reaching our goals. There was never a gap when we needed help--calls and emails are always returned promptly. They are a great organization that employees top-notch experts who are there to help you. Wish other organization ran this smoothly.

July 1, 2021
Feedback source: the Internet
J
Jennifer L.

«The Switch to an HRIS System»

Usability

Support

Features

4

Overall rating

Benefits:

Our company experience rapid growth over the course of two short years, and we desperately needed an HRIS system to house all of our information. There is no way we would've been able to keep up with our growth had it not been for the implementation of Ascentis HRIS and Time/Payroll.

Drawbacks:

We experienced some implementation woes, as was to be expected, but the main issue has been with the flow of our HR employee info and benefit elections flowing over accurately to Payroll and our carrier connect pieces.

June 28, 2021
Feedback source: the Internet
M
Mark W.

«Employee self-service solution works OK but has room to improve»

Usability

Support

Features

4

Overall rating

Benefits:

All of your employee self-service options, from paycheck and W4 integration to benefits selection are integrated into one self-service solution.

Drawbacks:

Timecard and payroll are not integrated directly, thus we must work directly with third parties, which can create problems if there is a problem with payroll.

June 25, 2021
Feedback source: the Internet
A
Amy S.

«Ascentis it's ok...»

Usability

Support

Features

3

Overall rating

Benefits:

I like that it is easy to navigate and search in

Drawbacks:

The functionality is a little lax and slow. Not easy to build reports and upload and search of files and the support is sub par at best on the customer service side

June 25, 2021
Feedback source: the Internet
N
Nathaniel E.

«Everything you need under one roof.»

Usability

Support

Features

5

Overall rating

Benefits:

Employee information, comfortably managed. Useful links provided to everything you need to manage employees, or as an employee, everything you need to keep yourself on track.

Drawbacks:

Organization can be cumbersome and annoying, but it's a good problem to have. Slow, clunky load times.

In sum:

Lots of integrations, great for tons of people, well managed and thoughtful design.

June 16, 2021
Feedback source: the Internet
T
Terrie W.

«We transitioned a few months ago. The experience was fantastic!! Awesome support and training.»

Usability

Support

Features

5

Overall rating

Benefits:

Ascentis is very user friendly. I'm still getting familiar with a lot of the features but I have not found anything to this point that is overly challenging or difficult to get understand. I like the way HR and Payroll sync, which eliminates double entry. And our supervisors love the access to their crews through Self Service

Drawbacks:

The reporting features are somewhat challenging only because I'm still getting used to them. There are a lot of selections and I'm still finding my pathways

In sum:

I would definitely recommend Ascentis to anyone ... large or small company. Our transition to Ascentis was well supported and has opened our processes up to today's world.

June 15, 2021
Feedback source: the Internet
N
NIcole S.

«User Friendly»

Usability

Support

Features

5

Overall rating

Benefits:

This software was very user friendly for employees and myself. The layout was not confusing over overbearing.

Drawbacks:

I did not have any cons with this software.

June 13, 2021
Feedback source: the Internet
L
Laura J.

«Ascentis»

Usability

Support

Features

3

Overall rating

Benefits:

I like that this software has a function that you can view everything at once. You can see your time offs and you current clock in on the same screen. It is relativity easy to use and it has book keeping function that allow pay checks to be issued easier than other software.

Drawbacks:

That is sometimes have different leave amounts on the different screens without telling you why.

June 8, 2021
Feedback source: the Internet
F
Franchesca K.

«Good system, Can use some work»

Usability

Support

Features

4

Overall rating

Benefits:

I think it is a great system to use for the most part, everything is easy to understand once you get used to how things work

Drawbacks:

Customer service is not the best. I just feel like if i send an email to support ot takes entirely too long to get assistance. Also any time we want to change something, they charge you for every little thing

In sum:

So far i think it is a good system for the most part but it needa some work definitely

June 6, 2021
Feedback source: the Internet
K
Karen W.

«small and customizable»

Usability

Support

Features

3

Overall rating

Benefits:

Customizable, more one-on-one support when you wanted to set up the programs. The initial consult was involved.

Drawbacks:

You have to know exactly what you want/need or it gets set up incorrectly. This most likely due to inability of small org to really recommend a best practice, or detail consequences to the business of decisions.

May 26, 2021
Feedback source: the Internet
D
Dipika R.

«My experience with Ascentis HR has been one of ease. It is an intuitive software.»

Usability

Support

Features

5

Overall rating

Benefits:

Simple and easy to understand interface It is very intuitive Has many usable and functional modules

Drawbacks:

Maybe add more modules to help on other areas apart from collecting compensation details Make section for performance reviews within it

May 25, 2021
Feedback source: the Internet
S
Shea S.

«It is just an ok program for recruiting and HR functions. »

Usability

Support

Features

3

Overall rating

Benefits:

It is user friendly, easy to edit, and organized. It can pull reports and send candidates automated responses.

Drawbacks:

It could have a better layout, seems a bit repetitive in certain sections. When calling support sometimes it does take a while on the phone.

May 25, 2021
Feedback source: the Internet
C
Connie H.

«Long-term user of HR Office»

Usability

Support

Features

4

Overall rating

Benefits:

I like that it's cloud-based, but most importantly for us, it offers employee self-service for PTO requests and information updates. The key reason we've stayed with this system is that it provides automatic calculations of paid time off based on a formula we set up, automatically changing accruals on employee anniversary dates. It also allows us to easily calculate PTO that will be earned through the end of the fiscal year since we allow staff to schedule (and generally use) PTO in advance of accrual. The calculations take into consideration any accrual rate changes and adjusts out any dates already scheduled. There are other HR solutions with a simpler interface, but this feature was a deal-breaker for us. The PTO request workflows can allow for more than one approval level and sends email alerts. Support has generally been very good in all the years I've used it.

Drawbacks:

We only have 30 staff members, but years ago, they implemented a rate based on a minimum of 50 users. We recently implemented the self service to manage PTO requests and overall, we're thrilled to have made that move (we have multi-tiered approvals, which they didn't have in the past). I would really like to have more customizable fields in the request form to prompt the user for key information the supervisor needs to make an approval decision. The interface is sometimes very slow to load for the HR admin (it's a remote desktop configuration). Some of it's not intuitive -- when setting up a new employee and their PTO accrual, we get a prompt that the person is not employed 40 hours (part of our PTO calculation criteria), but rather than the person's hours worked being in the main employee tabs, you have to click out and go to a completely separate area to indicate that they are full time.

In sum:

We've used HR Office for about 20 years now -- started out with the in-house Access version and have used the .asp version since about 2001/2002.

May 16, 2021
Feedback source: the Internet
A
Anita S.

«Overall quite pleased with Ascentis»

Usability

Support

Features

3

Overall rating

Benefits:

The Ascentis payroll and HR systems offer a lot of functionality and value for the money. Their customer service is very good. It's a very good system for a mid size employer group.

Drawbacks:

It is not a single sign on system and the HR changes don't automatically update in Payroll. Once changes are made in HR you have to go in to Payroll and individually approve the changes. While it is a good feature as a last step to double check your changes, it can also be time consuming depending upon the amount of changes to be approved. Also, it is easy to forget to update the change in Payroll if you get busy or distracted.

In sum:

I really do like the Ascentis system and would highly recommend it because it offers a lot of functionality and great value for a mid size employer. Many similar systems are often priced significantly higher or out of reach.

May 12, 2021
Feedback source: the Internet
A
Amanda P.

«Ascentis review»

Usability

Support

Features

5

Overall rating

Benefits:

This software is very userfriendly. We use it everyday to make sure staff are up to date on all information. It also helps keep track of staff's personal information.

Drawbacks:

Honestly the system is amazing. And the help desk is alwasy on top of things.

May 10, 2021
Feedback source: the Internet
B
Blanca V.

«What product NOT to buy»

Usability

Support

Features

2

Overall rating

Benefits:

There is nothing positive to say about this product

Drawbacks:

There is absolutely nothing I liked about this product as it was not user friendly for anyone.

In sum:

N/A

May 7, 2021
Feedback source: the Internet
D
Donna M.

«starting out»

Usability

Support

Features

4

Overall rating

Benefits:

Adjusting to this new software, all first-time users. Getting used to the format and all it has to offer.

Drawbacks:

Some employees are asking HR to check with Ascentis to see if an app is available for mobile users. Hope so!

In sum:

Our first week using, we've had a few things that needed fixed. Par for the course for anything new. Hope we grow to love it. It's our first HR software.

May 5, 2021
Feedback source: the Internet
A
Ashley T.

«Great software for derm»

Usability

Support

Features

5

Overall rating

Benefits:

Very user-friendly. Easy to use, and all pertinent material is accessible.

Drawbacks:

Minor glitches. Inability to make changes without having to contact support.

May 4, 2021
Feedback source: the Internet
M
Margaret S.

«We switched from an old-fashioned punch clock to this software a couple of years ago»

Usability

Support

Features

5

Overall rating

Benefits:

It is a vast improvement to our old system and we are generally pleased. Multiple areas to personalize the system and classify the employees (ability to assign departments, etc.)

May 2, 2021
Feedback source: the Internet
C
Connie H.

«Long-term user of HR Office»

Usability

Support

Features

4

Overall rating

Benefits:

I like that it's cloud-based, but most importantly for us, it offers employee self-service for PTO requests and information updates. The key reason we've stayed with this system is that it provides automatic calculations of paid time off based on a formula we set up, automatically changing accruals on employee anniversary dates. It also allows us to easily calculate PTO that will be earned through the end of the fiscal year since we allow staff to schedule (and generally use) PTO in advance of accrual. The calculations take into consideration any accrual rate changes and adjusts out any dates already scheduled. There are other HR solutions with a simpler interface, but this feature was a deal-breaker for us. The PTO request workflows can allow for more than one approval level and sends email alerts. Support has generally been very good in all the years I've used it.

Drawbacks:

We only have 30 staff members, but years ago, they implemented a rate based on a minimum of 50 users. We recently implemented the self service to manage PTO requests and overall, we're thrilled to have made that move (we have multi-tiered approvals, which they didn't have in the past). I would really like to have more customizable fields in the request form to prompt the user for key information the supervisor needs to make an approval decision. The interface is sometimes very slow to load for the HR admin (it's a remote desktop configuration). Some of it's not intuitive -- when setting up a new employee and their PTO accrual, we get a prompt that the person is not employed 40 hours (part of our PTO calculation criteria), but rather than the person's hours worked being in the main employee tabs, you have to click out and go to a completely separate area to indicate that they are full time.

In sum:

We've used HR Office for about 20 years now -- started out with the in-house Access version and have used the .asp version since about 2001/2002.

May 2, 2021
Feedback source: the Internet
S
Sharie H.

«Ascentis is a great product!»

Usability

Support

Features

5

Overall rating

Benefits:

Great customer service and the product is very intuitive and easy to use.

Drawbacks:

Lack of training classes - it's all online videos.

April 30, 2021
Feedback source: the Internet
O
Omikka C.

«Performance Management»

Usability

Support

Features

5

Overall rating

Benefits:

My light in to this software was one of the very first things I received as a new hire. Helps keep me on track, as far as work performance goes.

Drawbacks:

Everything is pretty simple so far. Very user friendly and easy to navigate.

April 27, 2021
Feedback source: the Internet
M
Marci L.

«Happy we made the switch»

Usability

Support

Features

5

Overall rating

Benefits:

It is completely customizable, no "cookie cutter" software with Ascentis. The implementation team is great and they helped keep us on track for an expedited roll out.

Drawbacks:

Timekeeping side (Novatime) can be a little slower in response for support, but the product itself is amazing.

In sum:

I chose Ascentis in a very short time frame after viewing 10 Payroll/HR/Timekeeping software solutions. I am very happy I made the choice I did! The software is flexible, reliable and accurate - three must-haves in payroll.

April 25, 2021
Feedback source: the Internet
V
Verified Reviewer

«Good product needs some tweaks»

Usability

Support

Features

3

Overall rating

Benefits:

Finally getting away from useless paper! I used the HR side and information updated was easily transferred to the payroll side. Employee self service is great (if your employees know how to use computers) they can update all of their information and can even complete open enrollment online.

Drawbacks:

The transition was a nightmare. I'm not sure how of that was on their end or ours. When did calls about the implementation their team often did not understand our concerns and questions making the transition even more difficult than it needed to be. I did not handle payroll but our payroll specialist said it was missing features our old basic software could handle such as different pay rates for employees who work different shifts.

In sum:

Easily update and track employees and payroll.

April 18, 2021
Feedback source: the Internet
P
Patricia W.

«Survey Review»

Usability

Support

Features

5

Overall rating

Benefits:

The ease of use; simplicity for employees to understand; timeliness of change submissions

Drawbacks:

Nothing comes to mind, calculations are very accurate.

In sum:

Survey Review

April 16, 2021
Feedback source: the Internet
V
Vanessa L.

«The best! »

Usability

Support

Features

5

Overall rating

Benefits:

Very knowledgable, practice and quick . Able to keep track of hours and benefits without having to wait on HR.

In sum:

Highly recommend!

April 11, 2021
Feedback source: the Internet
J
Jennifer L.

«The Switch to an HRIS System»

Usability

Support

Features

4

Overall rating

Benefits:

Our company experience rapid growth over the course of two short years, and we desperately needed an HRIS system to house all of our information. There is no way we would've been able to keep up with our growth had it not been for the implementation of Ascentis HRIS and Time/Payroll.

Drawbacks:

We experienced some implementation woes, as was to be expected, but the main issue has been with the flow of our HR employee info and benefit elections flowing over accurately to Payroll and our carrier connect pieces.

April 10, 2021
Feedback source: the Internet
N
NIcole S.

«User Friendly»

Usability

Support

Features

5

Overall rating

Benefits:

This software was very user friendly for employees and myself. The layout was not confusing over overbearing.

Drawbacks:

I did not have any cons with this software.

April 6, 2021
Feedback source: the Internet
A
Ashley T.

«Great software for derm»

Usability

Support

Features

5

Overall rating

Benefits:

Very user-friendly. Easy to use, and all pertinent material is accessible.

Drawbacks:

Minor glitches. Inability to make changes without having to contact support.

April 3, 2021
Feedback source: the Internet
L
Laura J.

«Ascentis»

Usability

Support

Features

3

Overall rating

Benefits:

I like that this software has a function that you can view everything at once. You can see your time offs and you current clock in on the same screen. It is relativity easy to use and it has book keeping function that allow pay checks to be issued easier than other software.

Drawbacks:

That is sometimes have different leave amounts on the different screens without telling you why.

April 2, 2021
Feedback source: the Internet
K
Karen W.

«small and customizable»

Usability

Support

Features

3

Overall rating

Benefits:

Customizable, more one-on-one support when you wanted to set up the programs. The initial consult was involved.

Drawbacks:

You have to know exactly what you want/need or it gets set up incorrectly. This most likely due to inability of small org to really recommend a best practice, or detail consequences to the business of decisions.

March 31, 2021
Feedback source: the Internet
G
Gina T.

«Clean interface but a bit pricey »

Usability

Support

Features

4

Overall rating

Benefits:

This software is extremely user friendly with a clean interface and rarely any glitches or slow downs.

Drawbacks:

Definitely proven to be a slight bit more costly than others and the customer service team is pretty slow to respond.

March 29, 2021
Feedback source: the Internet
S
Savitha R.

«Ascentis»

Usability

Support

Features

3

Overall rating

In sum:

Ascentis is very user-friendly. All fields are self-explanatory. You need no guidance to use this product. It is very simple to use. I highly recommend this product.

March 18, 2021
Feedback source: the Internet
F
Frank R.

«If support is important to you, go with Ascentis»

Usability

Support

Features

4

Overall rating

Benefits:

The best part about Ascentis is their support, hands down. It is very rare that we have to wait more than 1 or 2 business days to get an issue resolved or an answer to a question. If it is an urgent matter, they are on it immediately. In addition, we get a dedicated Account Manager that is very responsive and helpful. Even when our account managers have changed, they are always brought up to speed and haven't dropped a ball yet.

Drawbacks:

The modules are somewhat segmented. We log into one application for payroll, another application for HR, and another application for timekeeping. They are working toward getting everything centralized and web-based, but they aren't quite there yet.

In sum:

Overall, our experience with Ascentis has been positive. We saved a little bit of money, gained the support we needed, were able to streamline the close of payroll periods, and can process payroll much quicker.

March 18, 2021
Feedback source: the Internet
S
Shea S.

«It is just an ok program for recruiting and HR functions. »

Usability

Support

Features

3

Overall rating

Benefits:

It is user friendly, easy to edit, and organized. It can pull reports and send candidates automated responses.

Drawbacks:

It could have a better layout, seems a bit repetitive in certain sections. When calling support sometimes it does take a while on the phone.

March 16, 2021
Feedback source: the Internet
G
Gina T.

«Clean interface but a bit pricey »

Usability

Support

Features

4

Overall rating

Benefits:

This software is extremely user friendly with a clean interface and rarely any glitches or slow downs.

Drawbacks:

Definitely proven to be a slight bit more costly than others and the customer service team is pretty slow to respond.

March 15, 2021
Feedback source: the Internet
C
Chris C.

«Good for small businesses»

Usability

Support

Features

4

Overall rating

Benefits:

This product was easy to use and the interface was easy. You can customize a lot of the features you want.

Drawbacks:

As your organization grows you will need to put in more work updating a lot of records (as a lot of the software out there)

March 14, 2021
Feedback source: the Internet
L
Lillia W.

«Great HRIS system»

Usability

Support

Features

5

Overall rating

Benefits:

Ascentis was our HRIS system several years ago and it was a great way to keep all of our employee data. It was very customizable and the help desk was great!

Drawbacks:

Unfortunately the remote desktop style was not for us and we moved to a cloud based HRIS system. But I do miss the flexibility of HRO.

March 6, 2021
Feedback source: the Internet
P
Philip D.

«Great System to Utilize»

Usability

Support

Features

4

Overall rating

Benefits:

- Splendid performance and options for human capital management - Offers great educational/professional development options

Drawbacks:

- It runs a little slow sometimes but always runs

March 5, 2021
Feedback source: the Internet
A
Amy S.

«Ascentis it's ok...»

Usability

Support

Features

3

Overall rating

Benefits:

I like that it is easy to navigate and search in

Drawbacks:

The functionality is a little lax and slow. Not easy to build reports and upload and search of files and the support is sub par at best on the customer service side

March 4, 2021
Feedback source: the Internet
P
Phil D.

«Everything and the Kitchen Sink»

Usability

Support

Features

5

Overall rating

Benefits:

- Tons of resources - All the functionality one could likely ever ask for - Beautiful interface - Works quickly and rarely has hiccups

Drawbacks:

- Will make it hard to ever leave their ecosystem because it works so well. - A bit more costly than others but certainly still a great value

March 3, 2021
Feedback source: the Internet
A
Ashley J.

«Good experience, has made my work load easier to handle and saved a lot of time. »

Usability

Support

Features

3

Overall rating

Benefits:

The best part about Ascentis is the versatility and customization. Everything flows together so it cuts down on duplicate work. The reporting is great and I like how we can basically create any report we need.

Drawbacks:

Sometimes it is hard to determine what flows to what and how certain things / changes effect other parts of the system. Can be complicated to figure out. Deadlines for Quarterly and annual filings are hard to meet.

In sum:

I think this product is great. Our company is uniquely structure and has difficulty with systems fitting our needs. Ascentis gives us control to customize the system to how we need it, the only draw back is understanding the details on how things flow and what changes effect other areas.

February 26, 2021
Feedback source: the Internet
N
Nicole S.

«Ascentis Review»

Usability

Support

Features

4

Overall rating

Benefits:

The easy of use is great. The implementation team is fantastic! Our company experience has been great. We transitioned to several modules that included: HR, Payroll, Time, Recruiting/Onboarding, Performance Management and Learning. Each team lead has been responsive and has provided great support and education thru the process. Support members are extremely knowledgeable and timely.

Drawbacks:

Only concern could be working with several other systems vs. single system. We view this as both a pro and con, but the pros out weigh the con's, without a doubt.

February 20, 2021
Feedback source: the Internet
M
Marci L.

«Happy we made the switch»

Usability

Support

Features

5

Overall rating

Benefits:

It is completely customizable, no "cookie cutter" software with Ascentis. The implementation team is great and they helped keep us on track for an expedited roll out.

Drawbacks:

Timekeeping side (Novatime) can be a little slower in response for support, but the product itself is amazing.

In sum:

I chose Ascentis in a very short time frame after viewing 10 Payroll/HR/Timekeeping software solutions. I am very happy I made the choice I did! The software is flexible, reliable and accurate - three must-haves in payroll.

February 19, 2021
Feedback source: the Internet
B
Blanca V.

«What product NOT to buy»

Usability

Support

Features

2

Overall rating

Benefits:

There is nothing positive to say about this product

Drawbacks:

There is absolutely nothing I liked about this product as it was not user friendly for anyone.

In sum:

N/A

February 18, 2021
Feedback source: the Internet
A
Anita S.

«Overall quite pleased with Ascentis»

Usability

Support

Features

3

Overall rating

Benefits:

The Ascentis payroll and HR systems offer a lot of functionality and value for the money. Their customer service is very good. It's a very good system for a mid size employer group.

Drawbacks:

It is not a single sign on system and the HR changes don't automatically update in Payroll. Once changes are made in HR you have to go in to Payroll and individually approve the changes. While it is a good feature as a last step to double check your changes, it can also be time consuming depending upon the amount of changes to be approved. Also, it is easy to forget to update the change in Payroll if you get busy or distracted.

In sum:

I really do like the Ascentis system and would highly recommend it because it offers a lot of functionality and great value for a mid size employer. Many similar systems are often priced significantly higher or out of reach.

February 17, 2021
Feedback source: the Internet
O
Omikka C.

«Performance Management»

Usability

Support

Features

5

Overall rating

Benefits:

My light in to this software was one of the very first things I received as a new hire. Helps keep me on track, as far as work performance goes.

Drawbacks:

Everything is pretty simple so far. Very user friendly and easy to navigate.

February 15, 2021
Feedback source: the Internet
K
Kyle K.

«Ascentis fills a niche that has a vacuum but is not complete»

Usability

Support

Features

2

Overall rating

Benefits:

Ascentis does the benefits, applicants and other HR functions on a basic level. Let me stress basic level.

Drawbacks:

If you want any integrations or some of the complexities when have beyond 100 employees, would suggest not utilizing Ascentis. Coupled with the added burden of the 1095-c and the need to manually update various records because Ascentis has software issues, it is disappointing.

In sum:

What took it over the top with poor satisfaction is that they tried to be good partners but as of late they just throw in the towel and want money.

February 14, 2021
Feedback source: the Internet
T
Terrie W.

«We transitioned a few months ago. The experience was fantastic!! Awesome support and training.»

Usability

Support

Features

5

Overall rating

Benefits:

Ascentis is very user friendly. I'm still getting familiar with a lot of the features but I have not found anything to this point that is overly challenging or difficult to get understand. I like the way HR and Payroll sync, which eliminates double entry. And our supervisors love the access to their crews through Self Service

Drawbacks:

The reporting features are somewhat challenging only because I'm still getting used to them. There are a lot of selections and I'm still finding my pathways

In sum:

I would definitely recommend Ascentis to anyone ... large or small company. Our transition to Ascentis was well supported and has opened our processes up to today's world.

February 13, 2021
Feedback source: the Internet
M
Matthew B.

«Ascentis»

Usability

Support

Features

4

Overall rating

Benefits:

We get weekly reports emailed. Also able to see PTO, taxes and other cool features like performance reviews.

Drawbacks:

The actual accounting user interface is a bit dated.

In sum:

By allowing the end users to manage some request like vacation, offloads some work off of the payroll department and managers.

February 13, 2021
Feedback source: the Internet
G
Gwen H.

«Couldn't Work as Affectively without It!»

Usability

Support

Features

5

Overall rating

Benefits:

Very easy to use, and user-friendly... we are constantly training new Managers, etc., and everyone seems to understand the system quickly. Provides HR with a consistent, reliable system to work with. Employees appreciate having everything in "one place" (personal info., payroll, benefits, etc.).

Drawbacks:

There is nothing we don't like about this software. They have been going through upgrades for quite some time, and actually, listen to customer suggestions. They provide very clear training on the system changes and are more than willing to assist with questions, etc.

In sum:

Our overall experience with Ascentis has been amazing. We always get the support we need and feel very confident with the software.

February 7, 2021
Feedback source: the Internet
M
Mark W.

«Employee self-service solution works OK but has room to improve»

Usability

Support

Features

4

Overall rating

Benefits:

All of your employee self-service options, from paycheck and W4 integration to benefits selection are integrated into one self-service solution.

Drawbacks:

Timecard and payroll are not integrated directly, thus we must work directly with third parties, which can create problems if there is a problem with payroll.

February 5, 2021
Feedback source: the Internet
C
Chris C.

«Good for small businesses»

Usability

Support

Features

4

Overall rating

Benefits:

This product was easy to use and the interface was easy. You can customize a lot of the features you want.

Drawbacks:

As your organization grows you will need to put in more work updating a lot of records (as a lot of the software out there)

February 1, 2021
Feedback source: the Internet
J
Jesus R.

«I've had nothing but a great experience using Ascentis»

Usability

Support

Features

5

Overall rating

Benefits:

i love that it is very simple to use. and I especially love the reporting capabilities. There are tons of reports ready to use, and it's very easy to create your own custom report.

Drawbacks:

What i like least is how it looks. It could be updated. Other than that, it works just fine.

January 29, 2021
Feedback source: the Internet
P
Philip D.

«Great System to Utilize»

Usability

Support

Features

4

Overall rating

Benefits:

- Splendid performance and options for human capital management - Offers great educational/professional development options

Drawbacks:

- It runs a little slow sometimes but always runs

January 27, 2021
Feedback source: the Internet
C
CHALICE W.

«As an employee, this is great»

Usability

Support

Features

5

Overall rating

Benefits:

It's very easy to punch in/out using this system. When I forget to punch, or there's any issue, it's simple to put in a request to my supervisor.

Drawbacks:

It took a while to get used to the format, but I am starting to find it enjoyable and easy to use. Beats filling out the antiquated print-outs of time cards and remembering to get them to my boss.

In sum:

I don't really like the color scheme, so if they ever gave the option to switch to a different color I would take it. That is not a complaint or a problem.

January 23, 2021
Feedback source: the Internet
S
Sharie H.

«Ascentis is a great product!»

Usability

Support

Features

5

Overall rating

Benefits:

Great customer service and the product is very intuitive and easy to use.

Drawbacks:

Lack of training classes - it's all online videos.

January 21, 2021
Feedback source: the Internet
p
palesa s.

«Ascentis solid programming software»

Usability

Support

Features

3

Overall rating

Benefits:

Ascentis has been easy to understand in the set-up interaction and backing has been extremely useful with any inquiries we have. This is our first HRIS, and it is so ideal to have all representative data in one area. The framework has been not difficult to make refreshes in.

Drawbacks:

The most difficult thing for us is getting Tax questions replied when required as the assessment division isn't however effectively open as they may be in another city, which is a few hour time distinction for us and you need to email them with any inquiries to find a solution.

In sum:

outstanding by far.

January 16, 2021
Feedback source: the Internet
L
Lane S.

«Ascentis Cloud based Employee management»

Usability

Support

Features

4

Overall rating

Benefits:

Its wide area of influence and the ability to integrate HR with Payroll.

Drawbacks:

There were a few upgrades that I thought were part of the package.

January 15, 2021
Feedback source: the Internet
S
Shea S.

«Great so far»

Usability

Support

Features

4

Overall rating

Benefits:

Easy implementation, user friendly. Lots of nice features and functions, customizable to our company!

Drawbacks:

Feel like implementation could be done more quickly. Other than that I think it is good over all and I would recommend.

January 12, 2021
Feedback source: the Internet
M
Matthew B.

«Ascentis»

Usability

Support

Features

4

Overall rating

Benefits:

We get weekly reports emailed. Also able to see PTO, taxes and other cool features like performance reviews.

Drawbacks:

The actual accounting user interface is a bit dated.

In sum:

By allowing the end users to manage some request like vacation, offloads some work off of the payroll department and managers.

January 11, 2021
Feedback source: the Internet
P
Phil D.

«Everything and the Kitchen Sink»

Usability

Support

Features

5

Overall rating

Benefits:

- Tons of resources - All the functionality one could likely ever ask for - Beautiful interface - Works quickly and rarely has hiccups

Drawbacks:

- Will make it hard to ever leave their ecosystem because it works so well. - A bit more costly than others but certainly still a great value

January 8, 2021
Feedback source: the Internet
J
Jesus R.

«I've had nothing but a great experience using Ascentis»

Usability

Support

Features

5

Overall rating

Benefits:

i love that it is very simple to use. and I especially love the reporting capabilities. There are tons of reports ready to use, and it's very easy to create your own custom report.

Drawbacks:

What i like least is how it looks. It could be updated. Other than that, it works just fine.

January 7, 2021
Feedback source: the Internet
C
Caley F.

«Good for HR but not very user friendly »

Usability

Support

Features

4

Overall rating

Benefits:

Great for posting jobs and applicant review. Very easy to use in that aspect. Keeps track of salary input and review status as well as employee longevity.

Drawbacks:

Back end of Ascentis is not very user friendly at all for mass communication and employee portal information unless you are very experienced in HTML format.

January 6, 2021
Feedback source: the Internet
L
Lillia W.

«Great HRIS system»

Usability

Support

Features

5

Overall rating

Benefits:

Ascentis was our HRIS system several years ago and it was a great way to keep all of our employee data. It was very customizable and the help desk was great!

Drawbacks:

Unfortunately the remote desktop style was not for us and we moved to a cloud based HRIS system. But I do miss the flexibility of HRO.

January 2, 2021
Feedback source: the Internet
K
Karen C.

«Ascentis is the best!»

Usability

Support

Features

5

Overall rating

Benefits:

One of the things that I was looking for was an HR system that would link to the Payroll system so I wouldn't have to do dual entries. This system provided that for me. The other tabs we have added on the HR side is Education (degrees held) and Salary survey information, so this has come in handy for requests that come up. It also makes it much easier for the EEOC reporting along with the Worker's Compensation reports because data can be entered there too. The Employee Self-Service tool through Ascentis is very clean and uncluttered compared to other systems. I had another vendor do a presentation for me, and the screen itself looked way too overwhelming. I didn't want to make it too difficult to use for both the managers and the employees. Since we have rolled out the Self-Service tool, my employees love it! They are so excited about the features and how much they can access for their own screens. In fact, we used the Open Enrollment feature so that the employees could go into this system to make changes for the upcoming year. The employees can also access their W-2 forms at any time during the year. I like everything: HR, Payroll, Timekeeping, Carrier Connect, and the Employee Self-Service tool.

Drawbacks:

There is nothing that I would change about Ascentis.

December 28, 2020
Feedback source: the Internet
S
Shea S.

«Great so far»

Usability

Support

Features

4

Overall rating

Benefits:

Easy implementation, user friendly. Lots of nice features and functions, customizable to our company!

Drawbacks:

Feel like implementation could be done more quickly. Other than that I think it is good over all and I would recommend.

December 25, 2020
Feedback source: the Internet
F
Franchesca K.

«Good system, Can use some work»

Usability

Support

Features

4

Overall rating

Benefits:

I think it is a great system to use for the most part, everything is easy to understand once you get used to how things work

Drawbacks:

Customer service is not the best. I just feel like if i send an email to support ot takes entirely too long to get assistance. Also any time we want to change something, they charge you for every little thing

In sum:

So far i think it is a good system for the most part but it needa some work definitely

December 10, 2020
Feedback source: the Internet

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