Compare FlexiBake и Orderhive Plus

Benefits:

I started using FlexiBake in 2012 after being a beta-tester for another baking software on the market at that time. At that time, my company was qu... Read more

I started using FlexiBake in 2012 after being a beta-tester for another baking software on the market at that time. At that time, my company was quite small - eight employees, 15 wholesale customers in our local area. 9 years later, FlexiBake continues to be the central hub of the business. Without question, using FlexiBake has been one of the best decisions I have made to help provide the necessary stability and visibility required to support a growing company. The customer service is exceptional as is the functionality of the software. Whenever we've run into obstacles, FlexiBake has been able and willing to create custom reports for us that solves our problems. I'm impressed and grateful that FlexiBake has everything my company needs as we've evolved over the years.

Drawbacks:

The learning curve has been challenging for people on my team (me) who are not tech savvy. I highly recommend working with someone at FlexiBake to ... Read more

The learning curve has been challenging for people on my team (me) who are not tech savvy. I highly recommend working with someone at FlexiBake to learn the best way to set up the system. I didn't do that, and would have saved a lot of time had I made that initial investment. I wish there was a way of revising Sales Orders that have been switched to invoices. We occasionally run into issues where our customer requests a revised invoice, and as far as I know, there is no way to revise invoices. I also wish FlexiBake exported more easily to Quickbooks Online.

Summary:

I am so grateful to have discovered FlexiBake. It has played a critically instrumental role in the ability of my company to grow as much as it has.... Read more

I am so grateful to have discovered FlexiBake. It has played a critically instrumental role in the ability of my company to grow as much as it has. The FlexiBake team has always felt like a partner, ready to help whenever we needed support. I highly recommend this product to any company looking for a way to understand and manage the numerous moving parts of its food manufacturing business.

Benefits:

Intially easy to use

Drawbacks:

Not designed for larger bakeries with multiple products, especially cakes. Does not suit many accounting software applications so hard to join. N... Read more

Not designed for larger bakeries with multiple products, especially cakes. Does not suit many accounting software applications so hard to join. Not good support.

Summary:

The product itself is good, but more designed for bread bakeries. When you have a number of products and cake production there are some real issue... Read more

The product itself is good, but more designed for bread bakeries. When you have a number of products and cake production there are some real issues with the programme. We have tried to get changes made to the programme which is normal for software, but Flexibake are VERY slow to respond to changes.

Benefits:

What I like most about this software is the possibility of connection to the USDA for all raw ingredients. That and the ability to store Kosher cer... Read more

What I like most about this software is the possibility of connection to the USDA for all raw ingredients. That and the ability to store Kosher certifications right with each ingredient.

Drawbacks:

What I like least about this software is the limitations for reports. Many of the reports I run on a daily, weekly, monthly, yearly basis need to b... Read more

What I like least about this software is the limitations for reports. Many of the reports I run on a daily, weekly, monthly, yearly basis need to be exported and toggled from there. I know it's impossible to get everything you need from one software system across many different companies, but it can be time consuming to need to rework many reports.

Summary:

Benefits:

Flexibake took my world, which was mostly "old school" (pen & paper, me running around my warehouse, frantically counting things over and over) and... Read more

Flexibake took my world, which was mostly "old school" (pen & paper, me running around my warehouse, frantically counting things over and over) and took me into a modern day system where everything is run through the software. How much of this do I have? One click away. How many of that do I need? One click. So simple.

Drawbacks:

Implementation took several months, because it really is a new language. Once you've learned the new language, you are golden, but during the seve... Read more

Implementation took several months, because it really is a new language. Once you've learned the new language, you are golden, but during the several months of training you can, at times, feel lost.

Summary:

I'd recommend it to anyone, it runs my facility far better than I was able to with my pen and paper.

Benefits:

We have been using Orderhive Plus for several months and couldn't be happier. Our company sells thousands of orders a month across different chann... Read more

We have been using Orderhive Plus for several months and couldn't be happier. Our company sells thousands of orders a month across different channels. Orderhive Plus manages it all. We use Orderhive Plus to create invoices, send drop-shipments to vendors, create purchase orders, and send shipments. The staff is super responsive to any needs or concerns. They created some custom functionality that we needed for a very reasonable price. We think Orderhive Plus is the perfect solution.

Drawbacks:

Summary:

It has made our company more efficient saving many man hours per month.

Benefits:

I can only speak of my experience, as an Orderhive Plus/Enterprise customer. I try to be fair in all my reviews, and this review should only be tak... Read more

I can only speak of my experience, as an Orderhive Plus/Enterprise customer. I try to be fair in all my reviews, and this review should only be taken into consideration if you are looking at becoming an Orderhive Plus/Enterprise customer. Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive. There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation. This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work. The google doc that I created to try to capture the detail of each feature was simply copy and pasted in to the contract document - meaning that if I missed something then it was going to be developed incorrectly. It seemed that there was no attempt whatsoever from Orderhive to truly understand what it was that we required on a deep level.

Drawbacks:

Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 w... Read more

Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 weeks Orderhive had set up the staging and production server environments and had completed some very basic functionalities such as adding an additional column to the Kanban order view. However, once the very basic customisations were completed, things completely stopped. It was tough work from my part to get the Orderhive team together to discuss where the project was at, and why it had stopped. We had a couple discussions about how to get things back on track, but it was at this point that I wondered if Orderhive had just realised some of the complexities that would be involved in our customisations. It took around 3 more months of exchanges between us for me to formulate a plan in how finish this project - I compromised significantly on the features we originally requested. I actually removed the largest customisation from the project in the hopes it would kick it back in to gear. But it seemed the damage was done - the Orderhive team no longer wanted to work on this project - and instead place their focus on an easier (more profitable) area of their business.

Summary:

2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the c... Read more

2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the company, and in that email it confirmed what I had suspected for some time He stated that "In the last two months, we have upgraded architecture of Orderhive to achieve customisation in the SaaS version. So we can deliver better and much faster than earlier. I am working on your requirement to figure out how we can achieve it in SaaS customisation." Orderhive has essentially used the money we have paid them to develop our custom solution to upgrade their own SaaS solution - we have funded some part of the development of their SaaS product that they will ultimately use to sell to other customers. It is frustrating that they are now refusing to refund our monies, which in reality, is a tiny portion of what we have spent in time and wages on this project. They have a clear refund policy - but usually these only apply when something/anything is actually delivered. It is absolutely possible that the Orderhive out-of-the-box SaaS solution is a good one. However, I would warn anyone who is looking at the "Plus"/"Enterprise" solution to be extremely cautious of Orderhive. If you do go ahead, do not accept the scope that is sold to you by Orderhive - insist on a custom, detailed scope of works with details about how each feature will work. Insist on progress payments that are payable on delivery of each feature.