Compare Orderhive Plus и ParagonERP

Benefits:

We have been using Orderhive Plus for several months and couldn't be happier. Our company sells thousands of orders a month across different chann... Read more

We have been using Orderhive Plus for several months and couldn't be happier. Our company sells thousands of orders a month across different channels. Orderhive Plus manages it all. We use Orderhive Plus to create invoices, send drop-shipments to vendors, create purchase orders, and send shipments. The staff is super responsive to any needs or concerns. They created some custom functionality that we needed for a very reasonable price. We think Orderhive Plus is the perfect solution.

Drawbacks:

Summary:

It has made our company more efficient saving many man hours per month.

Benefits:

I can only speak of my experience, as an Orderhive Plus/Enterprise customer. I try to be fair in all my reviews, and this review should only be tak... Read more

I can only speak of my experience, as an Orderhive Plus/Enterprise customer. I try to be fair in all my reviews, and this review should only be taken into consideration if you are looking at becoming an Orderhive Plus/Enterprise customer. Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive. There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation. This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work. The google doc that I created to try to capture the detail of each feature was simply copy and pasted in to the contract document - meaning that if I missed something then it was going to be developed incorrectly. It seemed that there was no attempt whatsoever from Orderhive to truly understand what it was that we required on a deep level.

Drawbacks:

Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 w... Read more

Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 weeks Orderhive had set up the staging and production server environments and had completed some very basic functionalities such as adding an additional column to the Kanban order view. However, once the very basic customisations were completed, things completely stopped. It was tough work from my part to get the Orderhive team together to discuss where the project was at, and why it had stopped. We had a couple discussions about how to get things back on track, but it was at this point that I wondered if Orderhive had just realised some of the complexities that would be involved in our customisations. It took around 3 more months of exchanges between us for me to formulate a plan in how finish this project - I compromised significantly on the features we originally requested. I actually removed the largest customisation from the project in the hopes it would kick it back in to gear. But it seemed the damage was done - the Orderhive team no longer wanted to work on this project - and instead place their focus on an easier (more profitable) area of their business.

Summary:

2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the c... Read more

2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the company, and in that email it confirmed what I had suspected for some time He stated that "In the last two months, we have upgraded architecture of Orderhive to achieve customisation in the SaaS version. So we can deliver better and much faster than earlier. I am working on your requirement to figure out how we can achieve it in SaaS customisation." Orderhive has essentially used the money we have paid them to develop our custom solution to upgrade their own SaaS solution - we have funded some part of the development of their SaaS product that they will ultimately use to sell to other customers. It is frustrating that they are now refusing to refund our monies, which in reality, is a tiny portion of what we have spent in time and wages on this project. They have a clear refund policy - but usually these only apply when something/anything is actually delivered. It is absolutely possible that the Orderhive out-of-the-box SaaS solution is a good one. However, I would warn anyone who is looking at the "Plus"/"Enterprise" solution to be extremely cautious of Orderhive. If you do go ahead, do not accept the scope that is sold to you by Orderhive - insist on a custom, detailed scope of works with details about how each feature will work. Insist on progress payments that are payable on delivery of each feature.

Benefits:

Paragon is a user friendly, with a very pleasant user interface. All the features we needed were available or quickly added, while new features co... Read more

Paragon is a user friendly, with a very pleasant user interface. All the features we needed were available or quickly added, while new features continue to be added twice a month. Not to mention the overall value, which at the current user pricing is fantastic, best value by far.

Drawbacks:

Nothing so far. Everything very on point.

Summary:

Overall, it was a very pleasant experience, from initial gap analysis, to implementation, Paragon/Jonar staff were with us and supporting us every ... Read more

Overall, it was a very pleasant experience, from initial gap analysis, to implementation, Paragon/Jonar staff were with us and supporting us every step of the way. We managed to integrate our financials, our logistics, inventory control and customer/sales management all into one system. Thank you Paragon!!!

Benefits:

I love the ease of use of the system. Really easy to pick up and to use. Easy to train on as well. Love that they are constantly improving the syst... Read more

I love the ease of use of the system. Really easy to pick up and to use. Easy to train on as well. Love that they are constantly improving the system. Love that new features are constantly coming out that make my life easier. I really like that they are looking to build integrations with great technology companies like 2Ship to make the process more seamless for my team

Drawbacks:

Our implementation was a little longer than I would have liked. That being said, our business is extremely complicated and we were working on compl... Read more

Our implementation was a little longer than I would have liked. That being said, our business is extremely complicated and we were working on completely changing how our data is setup. Paragon was helpful in reshaping our data and making it much easier to use for the users and now we are in a much better position for the future.

Summary:

Benefits:

In Paragon, I can bulk upload anything which is really the best because it saves a lot of time rather than entering one by one.UI is polished and t... Read more

In Paragon, I can bulk upload anything which is really the best because it saves a lot of time rather than entering one by one.UI is polished and the color combination is eye soothing. Very user friendly and comfortable to use. It is not too complicated and anyone uses it. Can create as many as want which is pretty cool. Also can design our own module by creating as many attributes as we want which gives the user the flexibility to enter as much data as possible. It is a very cool feature for any ERP system. Their new AG grid system is mind-blowing. Personally, that is my favorite. The reporting features are very impressive especially the transaction logs.The support team is very professional and helpful. The project manager who is leading the project for migration very details oriented and optimistic.

Drawbacks:

We are using Jas which is the older ERP system from Jonar, the same company that created Paragon. The team basically customizing the whole ERP syst... Read more

We are using Jas which is the older ERP system from Jonar, the same company that created Paragon. The team basically customizing the whole ERP system according to our business model and they are doing a great job.

Summary:

They gave us some demos and the UI looks polshied and soothing to eyes. Most of all Paragon is very user freindly. We are very excited about Para... Read more

They gave us some demos and the UI looks polshied and soothing to eyes. Most of all Paragon is very user freindly. We are very excited about Paragon. We can not wait to go live.

Benefits:

User friendly can easily look up account details like previous orders,invoices, financial history and contact lists.

Drawbacks:

It can be a little slow going from page to page as it runs from the cloud that can be an inconvenience.

Summary:

On a day to day basis the system helps me search account information in a timely manner to best assist my accounts. It's pretty user friendly and e... Read more

On a day to day basis the system helps me search account information in a timely manner to best assist my accounts. It's pretty user friendly and easy to understand how to navigate and that helps make my job easier.