Compare Orderhive Plus и ProfitKey

Benefits:

We have been using Orderhive Plus for several months and couldn't be happier. Our company sells thousands of orders a month across different chann... Read more

We have been using Orderhive Plus for several months and couldn't be happier. Our company sells thousands of orders a month across different channels. Orderhive Plus manages it all. We use Orderhive Plus to create invoices, send drop-shipments to vendors, create purchase orders, and send shipments. The staff is super responsive to any needs or concerns. They created some custom functionality that we needed for a very reasonable price. We think Orderhive Plus is the perfect solution.

Drawbacks:

Summary:

It has made our company more efficient saving many man hours per month.

Benefits:

I can only speak of my experience, as an Orderhive Plus/Enterprise customer. I try to be fair in all my reviews, and this review should only be tak... Read more

I can only speak of my experience, as an Orderhive Plus/Enterprise customer. I try to be fair in all my reviews, and this review should only be taken into consideration if you are looking at becoming an Orderhive Plus/Enterprise customer. Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive. There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation. This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work. The google doc that I created to try to capture the detail of each feature was simply copy and pasted in to the contract document - meaning that if I missed something then it was going to be developed incorrectly. It seemed that there was no attempt whatsoever from Orderhive to truly understand what it was that we required on a deep level.

Drawbacks:

Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 w... Read more

Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 weeks Orderhive had set up the staging and production server environments and had completed some very basic functionalities such as adding an additional column to the Kanban order view. However, once the very basic customisations were completed, things completely stopped. It was tough work from my part to get the Orderhive team together to discuss where the project was at, and why it had stopped. We had a couple discussions about how to get things back on track, but it was at this point that I wondered if Orderhive had just realised some of the complexities that would be involved in our customisations. It took around 3 more months of exchanges between us for me to formulate a plan in how finish this project - I compromised significantly on the features we originally requested. I actually removed the largest customisation from the project in the hopes it would kick it back in to gear. But it seemed the damage was done - the Orderhive team no longer wanted to work on this project - and instead place their focus on an easier (more profitable) area of their business.

Summary:

2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the c... Read more

2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the company, and in that email it confirmed what I had suspected for some time He stated that "In the last two months, we have upgraded architecture of Orderhive to achieve customisation in the SaaS version. So we can deliver better and much faster than earlier. I am working on your requirement to figure out how we can achieve it in SaaS customisation." Orderhive has essentially used the money we have paid them to develop our custom solution to upgrade their own SaaS solution - we have funded some part of the development of their SaaS product that they will ultimately use to sell to other customers. It is frustrating that they are now refusing to refund our monies, which in reality, is a tiny portion of what we have spent in time and wages on this project. They have a clear refund policy - but usually these only apply when something/anything is actually delivered. It is absolutely possible that the Orderhive out-of-the-box SaaS solution is a good one. However, I would warn anyone who is looking at the "Plus"/"Enterprise" solution to be extremely cautious of Orderhive. If you do go ahead, do not accept the scope that is sold to you by Orderhive - insist on a custom, detailed scope of works with details about how each feature will work. Insist on progress payments that are payable on delivery of each feature.

Benefits:

Works great for a company that has a product line and job shop.

Drawbacks:

some forms are lengthy when they could be on just one page.

Summary:

It works well with master and non master scheduled items thru bill of material. Gives accurate due dates of components. Profit Key handles every... Read more

It works well with master and non master scheduled items thru bill of material. Gives accurate due dates of components. Profit Key handles everything from the time an order is placed, made, shipped, invoiced and paid. No need for other software including time keeping and costing.

Benefits:

The ProfitKey software covers every essential aspect of our business from quoting to getting the product out the door on time. The staff always re... Read more

The ProfitKey software covers every essential aspect of our business from quoting to getting the product out the door on time. The staff always responds promptly to any need we have and they are genuinely invested in helping us in any way possible. It is customer service the way it was meant to be. That aspect is important to any business but critical to small businesses. There are a lot of aspects to love about this software. Having a demo database that we can update at any moment to duplicate our live database is an excellent tool when exploring how some changes might affect operations without taking any risks in the live database. I am able to attach work instructions, pictures, and videos directly to an operation for clarification purposes - an awesome tool in ISO risk management. No more white boards or hot lists, the scheduler can be changed and updated so the people have up-to-the moment information on which jobs should run next from their MES components. ProfitKey's off-site backup service, in addition to my own backup practices, gives me peace of mind knowing we have knowledgeable people protecting our data. And perhaps as important as any other aspect, ProfitKey has an active user group that keeps the continual improvement ideas flowing.

Drawbacks:

If there was anything I could change, it would be to have a printed help book because I'm a book person. But their online help files are good.

Summary:

Benefits:

We have been able to get the information we need out of the software. It has most of the functions that we need. The design matches our style of ... Read more

We have been able to get the information we need out of the software. It has most of the functions that we need. The design matches our style of manufacturing and the size of our company.

Drawbacks:

The modules are not named well. Its difficult to find the menu function you want to perform. The menu structure seems to be a carryover from when... Read more

The modules are not named well. Its difficult to find the menu function you want to perform. The menu structure seems to be a carryover from when the software was written in Cobol. What they used to call a "workbench" of tools became a menu in the new software. The layout of the menus and modules should be rethought. For example, what is the difference between Manufacturing Operations and Manufacturing Planning. What should be on Accounting menus versus Inventory Management/Purchasing.

Summary:

Benefits:

The flexibility it gives the user to incorporate the software in with existing critical systems. It is also complex enough to cover almost any type... Read more

The flexibility it gives the user to incorporate the software in with existing critical systems. It is also complex enough to cover almost any type of system but simple enough that the learning curve is very reasonable.

Drawbacks:

The import export method is antiquated. Granted the software is not geared to larger volume order companies and is great for small volume complex o... Read more

The import export method is antiquated. Granted the software is not geared to larger volume order companies and is great for small volume complex orders. But for large volume simple orders where manual entry is not a viable option, the flat file import process is clumsy. Profit Key has been very helpful and agreeable in working with us on a couple of customs programs to offset some of these difficulties until a new interface can be deployed.

Summary:

The biggest benefit this software give us is the control of product flow. We handle thousands of custom parts through hundreds of work centers and ... Read more

The biggest benefit this software give us is the control of product flow. We handle thousands of custom parts through hundreds of work centers and Profit Key gives us the ability to schedule the product, knowledge of performance, and the ability to change routings or schedules as needed.