All reviews of M1 ERP

Read recent reviews and users’ true-life stories M1 ERP. Due to the customer feedback, you will learn more about the benefits and drawbacks of the service, in terms of operability, usability, technical support and a lot more.
100 opinions 3.8/5

S
Slavy D.

«Terrible choice»

Usability

Support

Features

2

Overall rating

Benefits:

Good Sales Team :) Might be good for very small company but wouldn't recommend to any company. After trying other ERPs have almost no Pros except how they did Part Revision.

Drawbacks:

Software failed when was put to load. Worked fine in pilot but when needed to manage 1.4k POs on daily basis it couldn't do math. At one point had daily meetings with development team from Australia on issues but still couldn't resolve all issues. About twice a week were getting orphan records in DB, development team were no help on this. ECi started promising us new version but promise was sliding. After 8 month of deployment time and about 6 month after go live hard decision was made, search for new ERP. When ECi was asked to give us partial refund because their product didn't perform as advertised they revealed themselves as very bad partner. M1 also has major security issue.

In sum:

Before giving any attention to this product do your own research on it. Original M1 code was stolen from other company by former employees then followed by lawsuit in which M1 people lost.

October 3, 2021
Feedback source: the Internet
T
Tammy B.

«Big Sales Pitch - Poor Follow Through»

Usability

Support

Features

2

Overall rating

Benefits:

What I like most about the software is how easy it is to stay on top of the General Ledger on a daily basis. If something goes wrong, I don't have to wait until closing to find the problem. M1 makes it possible to make corrections immediately.

Drawbacks:

1. We were told the job costing module would apply labor & burden properly. It doesn't. 2. We were told the BOM would upload to the job. It doesn't. That was an expensive lie for us. 3. When the guys make mistakes, it can be difficult and tedious to find and correct mistakes. 4. We made it clear from the start that one customization would be needed and would be VERY important. Numerous attempts have not gotten a result.

In sum:

Poor customer service is the biggest problem. There are some in "support" that are very good and know the software well. But there have been major issues with some of the "management" types and emails go unanswered on a regular basis. I honestly don't know what some of these people do. Once they get your money, they aren't really interested in helping.

October 2, 2021
Feedback source: the Internet
T
Timothy M.

« M1 - A very visual ERP»

Usability

Support

Features

4

Overall rating

Benefits:

M1 is incredibly visual; whether you prefer traditional forms or spreadsheet views, you can customize the navigation and data forms with ease. Search features are robust in the spreadsheet style views. M1 is also fairly flexible for customization regardless of programming skills. We can easily add fields to any module and forms can be manipulated to match our information flow. In our business every order is a custom order yet the straight forward manufacturing module makes planning and scheduling simple. Dashboards on the start screen are great to monitor daily activities. While most ERP implementations require significant work, the visual nature of M1 really helped us keep the project on track. The M1 implementation specialist spent time to learn our business and specific information needs. 9 months running and we are very happy. We have added several additional modules since the implementation and have linked M1 to our sales tax service provider. The suite of included reports are handy, though they need some customization when you start up. Export to Excel is very easy. We added Spreadsheet Server option to really increase the capability to share data with Excel. Security controls are very robust.

Drawbacks:

At times customer service response is a bit longer than we would like though once they are working on an issue, they are great at resolving. Some of the included reports are fairly complex yet require customization in Crystal Reports. Best to have some working knowledge of Crystal reports. Some modules in M1 are not consistent with others - probably different programmers or different schedules for upgrading - however that slows the process just bit when you move module to module.

September 30, 2021
Feedback source: the Internet
C
Carl B.

«Extremely negative»

Usability

Support

Features

1

Overall rating

Benefits:

The only thing that was good was the dashboard The software appeared to be ideal for a company making thousands of components in production runs - the very thing that we don't do.

Drawbacks:

The software is extremely clunky. it seemed that anything that could be done with 1 click in our old program program takes 5 clicks. Support was often vague - it didnt sound like support personell had the correct training They sold us a web app that they said was up and running, which was a large influencer in our decision as we required remote access to the CRM, however they hadn't finished developing it. They didn't seem to understand NZ laws Overall, the recommendation made by the company seemed to be motivated by getting the sale, rather than providing a solution that was fit for purpose.

September 28, 2021
Feedback source: the Internet
C
Cassie p.

«Six month build and implement time for a growing manufacturing company. »

Usability

Support

Features

4

Overall rating

Benefits:

Completely customizable. Access to consultants who helped us decide as a team why or why we shouldn't run something one way as opposed to another. They were very knowledgeable and insightful.

Drawbacks:

The consultants gave employees too much reign over the server and the potential to mess up the data base we were building. Their lack of support for the payroll module.

In sum:

The cost was extremely high although we were basically building our own system the way we wanted.

September 26, 2021
Feedback source: the Internet
V
Verified Reviewer

«M1 gets the job done but there are better options to be had»

Usability

Support

Features

2

Overall rating

Benefits:

All the data you could ever need about your business can be housed in M1, between the data and the custom reports that can be made, it is a valuable tool to have.

Drawbacks:

Its clunky to use, most things take too many clicks to find and it feels like you have to go out of your way to find what you are looking for. It takes some work to make it user friendly in the least bit

In sum:

Everything from sales and marketing data, to employee data as well as financial data is housed in our M1 system.

September 25, 2021
Feedback source: the Internet
J
John W.

«M1 has been great The design was with end users in mind»

Usability

Support

Features

5

Overall rating

Benefits:

The low cost of overhead to run M1 is its best feature. It is very robust, and runs day after day with minimal support required. M1 is very user friendly and intuitive. Also, the use of Crystal Reports on an SQL database allows for easy modification and development of reports that then are easily run from inside M1 giving users a seamless feel. We have had excellent support during implementation and post implementation.

Drawbacks:

I am anxious for continued development of the manufacturing floor scheduling.

September 25, 2021
Feedback source: the Internet
S
Susan S.

«M1 Review»

Usability

Support

Features

5

Overall rating

Benefits:

Highly customizable to fit your needs User friendly Tremendous search capabilities Great service staff Highly reliable

Drawbacks:

Quality Module. Quality module lacks reports and some linking of data, however, we can create any report we need through Crystal Reports.

In sum:

This software continues to be extremely reliable. M1 is very innovative and always increasing the capabilities of the software by listening to the customers' wants and needs. We have been able to grow with this software and will continue to do so in the future. It was the best buy we have ever made in software.

September 20, 2021
Feedback source: the Internet
M
Mark P.

«Installation of ECi M1»

Usability

Support

Features

5

Overall rating

Benefits:

This ERP software is very intuitive and very flexible relative to the previous software from Made2Manage that my organization ran for the past 24 years. The input of transactions is straightforward with minimal training, and searching for almost any data is substantially easier.

Drawbacks:

The only issue we've had any challenge with so far is with the conversion of our old Made2Manage data, which was an old FoxPro version into a pure SQL format. Some data came across easily, and some data didn't come across at all. We could have come up to speed running the new software much faster if we'd have been able to convert our M2M data in a more timely fashion.

September 14, 2021
Feedback source: the Internet
B
Bill R.

«Frustrating to Deal with!! Poor Customer Service!! Implementation process is terrible!!»

Usability

Support

Features

2

Overall rating

Drawbacks:

Terrible customer support right from the initial implementation, we have had issues with this program from the very start and get 0.00 help...there is some hype that they will get our issues solved with no, or very little follow through, we just get sent from one person to the next and start from square one each time.

In sum:

We purchased this program more that 3 years ago, the implementation process was horrible! and they have done very little to help us get this program up and running as a result we are using about 10% of the program that we have paid for. we purchase a copy of Sage every year to handle our accounting, because we have not been shown how to use the accounting side of the program( I have never even looked at it to see what it looks like). We have tried to use the payroll side of the program and it was not accurate so we stopped using it.

September 13, 2021
Feedback source: the Internet
J
Joe F.

«Very user freindly and functional»

Usability

Support

Features

5

Overall rating

Benefits:

The ease of use and personal tayloring to your specific needs is great. The training offered is also a very nice touch.

Drawbacks:

Really could not find any cons the system has everything we were looking for. The only con that i can think of is that we cannot go live sooner.

September 7, 2021
Feedback source: the Internet
R
Roy B.

«Smooth transition from previous MRP system. Logical transactions and easy to retrieve data when needed.»

Usability

Support

Features

5

Overall rating

Benefits:

Systematic logical sequence of steps from the time an order is placed to final shipment of the products.

Drawbacks:

Forecasting needs to be improved. The way sub-assemblies are scheduled could be improved although very flexible.

In sum:

Overall very satisfied with the functionality of the product.

August 31, 2021
Feedback source: the Internet
C
Carl B.

«Extremely negative»

Usability

Support

Features

1

Overall rating

Benefits:

The only thing that was good was the dashboard The software appeared to be ideal for a company making thousands of components in production runs - the very thing that we don't do.

Drawbacks:

The software is extremely clunky. it seemed that anything that could be done with 1 click in our old program program takes 5 clicks. Support was often vague - it didnt sound like support personell had the correct training They sold us a web app that they said was up and running, which was a large influencer in our decision as we required remote access to the CRM, however they hadn't finished developing it. They didn't seem to understand NZ laws Overall, the recommendation made by the company seemed to be motivated by getting the sale, rather than providing a solution that was fit for purpose.

August 31, 2021
Feedback source: the Internet
M
Mike P.

«Solid ERP System»

Usability

Support

Features

5

Overall rating

Benefits:

Ease of use, functionality, reporting, scheduling.

Drawbacks:

Nothing yet. We've been using V7 and are getting ready to switch to V9, looking forward to the upgrade.

August 28, 2021
Feedback source: the Internet
E
Evan C.

«Large Number of Bugs, Poor Development, Unimpressive Tech Support»

Usability

Support

Features

2

Overall rating

Benefits:

M1 is more customizable than many other options.

Drawbacks:

Based on the increasing number of bugs and no new bug fixes, it seems that M1 is being phased out by ECi. The software is nearly unusable with Windows Vista and is mediocre at best on Windows 7. The scheduling module is terribly poor, and ECi has displayed zero effort in improving these issues. The tech support response time is horrid and there are very few well-trained tech support staff available (however a few are knowledgeable). Come on ECi! Fix this product which has great potential!

August 28, 2021
Feedback source: the Internet
T
Todd M.

«Lifesaver»

Usability

Support

Features

4

Overall rating

Benefits:

M1 has helped us track serial and lot numbers effectively and allowed us to streamline many processes across the company. Have used it for five years now, we rely on the data it generates to run our business in the most efficient and cost effective way possible. Our implementer took the time to learn our business and made suggestions on how the software could assist us in areas we had not even considered. We definitely choose the right software!

In sum:

For us it was really the staff that made us feel at ease with out decision, from the salesperson to our implementer to the folks in support. They have really come through for us over the time we have used M1.

August 27, 2021
Feedback source: the Internet
M
Marie R.

«Try M1 First!»

Usability

Support

Features

5

Overall rating

Benefits:

We replaced Global Shop with M1. We like M1 because is quick and efficient. We are working on more customized reporting and moving to the newest version - very exciting for our company!!

Drawbacks:

Getting new downloads up and running is a little difficult. Hard to coordinate M1 Support with our outside IT Consultant

August 26, 2021
Feedback source: the Internet
S
Steve B.

«Great ERP software»

Usability

Support

Features

5

Overall rating

Benefits:

We have been using this software for over 13 years and the fact that it is an open system allows us to implement special features that is only relevant to our business and it is very easy

Drawbacks:

The quality management in regards to the inventory was lacking when we implemented the software and I don't know if it was improved since then

In sum:

I recommend this ERP software on a regular basis, it is a great value added to our company

August 26, 2021
Feedback source: the Internet
L
Lauren B.

«M1 Review»

Usability

Support

Features

3

Overall rating

Benefits:

Once you understand the features and how to navigate, it is a fairly easy software to use. Information is easy to find. It is also easy to query for information.

Drawbacks:

There are not any modules available that we know of that can assist in training to understand the features that M1 has to offer. There are several features that we don't use. Features that we wish we knew more about are scheduling and the possibility of integrating a bar code scanning system. Our IT admin has been working on this with M1.

In sum:

I use the software daily. Like I said it is very easy to navigate. I wish I knew more about the capabilities and what we can use it for in our industry.

August 24, 2021
Feedback source: the Internet
K
Kody F.

«Great Software »

Usability

Support

Features

4

Overall rating

Benefits:

We have been using this software for 10 years and I don't know how we ever survived without it. Product Configurators really helped us streamline our estimating and planning processes.

Drawbacks:

We have tuned M1 to a point where we have very little issues. It took some time to really figure it out but we realized that the core system didn't really need a lot of the customizations that we thought it did. I'm not good at cons...

August 22, 2021
Feedback source: the Internet
L
Lance J.

«Selection of ECI M1»

Usability

Support

Features

5

Overall rating

Benefits:

The product already has deep features but it has the flexibility which allows for code to be written by us to enhance the system. This allows us to get specific on certain methods we use that may not be stock methods for an industry.

Drawbacks:

At this point in the process, we have not uncovered a negative.

August 21, 2021
Feedback source: the Internet
L
Laurie S.

«Terrible company to do business with and terrible product.»

Usability

Support

Features

2

Overall rating

Benefits:

It's easy to customize, which is good because - you are going to be doing a lot of customizing. Grids - basically an onscreen report are easy to create - also good because this subs in for the lack of workflow.

Drawbacks:

If you want an accounting system that routinely can't do basic math you'll love M1 (simplified example - $100 payment to $100 invoice resulted in a -$200 balance - and M1 doesn't even allow negative invoices). Screens are overloaded with fields you will never, ever, ever use. There's no workflow for any process - making it easy to "lose" a sales order or a work order or skip a step (complete a work order without issuing the raw materials - sure why not - and no warning). No built in alerts (that's an extra module - but you have to create the alerts yourself). The canned reports are nearly useless. The support team is terrible. The company itself outside of support is also awful to do business with and won't refund us for our unused implementation hours, or an extra module we purchased that we immediately decided wouldn't work for us (didn't even install it).

In sum:

The key benefit is having to start over and implement something else after less than 5 years on the product.

August 21, 2021
Feedback source: the Internet
J
John W.

«M1 has been great The design was with end users in mind»

Usability

Support

Features

5

Overall rating

Benefits:

The low cost of overhead to run M1 is its best feature. It is very robust, and runs day after day with minimal support required. M1 is very user friendly and intuitive. Also, the use of Crystal Reports on an SQL database allows for easy modification and development of reports that then are easily run from inside M1 giving users a seamless feel. We have had excellent support during implementation and post implementation.

Drawbacks:

I am anxious for continued development of the manufacturing floor scheduling.

August 15, 2021
Feedback source: the Internet
G
Grant K.

«Awarded the worlds worst service and product»

Usability

Support

Features

1

Overall rating

Benefits:

Technically it works and some of the functions are understandable. But the setup, service and basic norms affiliated with software are missing

Drawbacks:

Terrible service and backup. Only 1 technician that knows what he is doing and he is across NZ and AU and he is not allowed to give out his direct contact details. Recently logged a ticket on the 3rd of May and got first response on the 4th June! If you want to know your GP and other profitable forecasts or set up a half decent quote and reporting be prepared to have to spend a whole lot more.

In sum:

Don't waste your time and money

August 15, 2021
Feedback source: the Internet
G
Grant A.

«M1 experience from the UK»

Usability

Support

Features

3

Overall rating

Benefits:

The product does seem to have the potential to fulfill all requirements of a small parts manufacturer.

Drawbacks:

The customer support starting at the implementation stage right through to after sales ongoing support is poor. The supplier attitude is "Wellm you bought it, so get on with it." There seem to be very few people in the organization who actually know how it works and how to correct bugs and issues. The reports package is full of flaws. We have spent a lot of money trying to improve the product ourselves.

August 14, 2021
Feedback source: the Internet
A
Aaron S.

«M1 ERP Review»

Usability

Support

Features

4

Overall rating

Benefits:

The training and implementation was fantastic. The product is well suited for our needs and the cost tracking functionality is great. The greatest strengths of the software are inventory control, cost/labor tracking, and reporting.

Drawbacks:

The accounting functionality and process can be burdensome. While it does get the job done, incorporating a FIFO system with real time cost of goods sold entry would be much more advantageous. Currently M1 only offers average, standard, or last cost of goods sold, which can really make things difficult if inventory costs change. Additionally, not having "real-time" financials is frustrating. You don't get the "actual cost of goods sold" until an accounting entry is made, so you cannot track financials daily or weekly unless your accounting department has time to make this entry and reconcile it on that same interval. Granted, moving to the COGS program could fix this issue, but the additional work and potential for mistakes makes it easier to wait for financials.

August 12, 2021
Feedback source: the Internet
S
Stephen W.

«Bait and switch, dishonorable»

Usability

Support

Features

3

Overall rating

Benefits:

Customizable, easy to backup and restore databases.

Drawbacks:

Buggy, not maintained properly (outdated reporting, security practices), not user-friendly overall (they obviously do not have UX staff).

In sum:

There are good people in ECI's M1, however as a company they don't keep the contract: They don't provide support within 4 hours (other than an email saying we will try to get back to you in 2 or 3 business days). They don't even attempt to fix bugs within 30 days.

August 9, 2021
Feedback source: the Internet
F
Frank L.

«M1 does everything we need and more!»

Usability

Support

Features

5

Overall rating

Benefits:

Works as advertised or better. Easy to train and use. Fast and reliable. Simple to upgrade and backup. Very powerful search functions and grids are adjustable by user. Customization is available to users with included tools and then adding Crystal Reports. Easy migration from our other software. M1 technical support is extremely helpful and knowledgeable.

Drawbacks:

Nothing negative to say.

In sum:

We are very, very happy with M1. There are many features that we did not know we needed or wanted until we tried M1. We have no doubt that M1 was the right choice.

August 3, 2021
Feedback source: the Internet
K
Kody F.

«Great Software »

Usability

Support

Features

4

Overall rating

Benefits:

We have been using this software for 10 years and I don't know how we ever survived without it. Product Configurators really helped us streamline our estimating and planning processes.

Drawbacks:

We have tuned M1 to a point where we have very little issues. It took some time to really figure it out but we realized that the core system didn't really need a lot of the customizations that we thought it did. I'm not good at cons...

July 31, 2021
Feedback source: the Internet
P
Pam G.

«Flexible, customizable, & user friendly»

Usability

Support

Features

5

Overall rating

Benefits:

The vendor is wonderful to work with. From the sales thru the president, their open door policy is forward thinking and provides customers with a sense of being taken care when they need it. The product M1 has proven to be the most customizable and flexible system I've dealt with in 36 years however I'm still learning more of what all it can do.

Drawbacks:

The least liked, even though it this is by no means a dislike on my part, for the product would be the way item master must be for the local bin and not being able to have multiple bins per one location for one item. The vendor side would be the fresh talent they are with vs. Those with 20 plus yrs.

July 30, 2021
Feedback source: the Internet
L
Lauren B.

«M1 Review»

Usability

Support

Features

3

Overall rating

Benefits:

Once you understand the features and how to navigate, it is a fairly easy software to use. Information is easy to find. It is also easy to query for information.

Drawbacks:

There are not any modules available that we know of that can assist in training to understand the features that M1 has to offer. There are several features that we don't use. Features that we wish we knew more about are scheduling and the possibility of integrating a bar code scanning system. Our IT admin has been working on this with M1.

In sum:

I use the software daily. Like I said it is very easy to navigate. I wish I knew more about the capabilities and what we can use it for in our industry.

July 26, 2021
Feedback source: the Internet
P
Pam G.

«ERP made your way»

Usability

Support

Features

4

Overall rating

Benefits:

This is the most customizable ERP I have ever dealt with or implemented. Love, Love this as it easily can modify to serve the challenges of about any size company, growth rate, and experience levels. This is the best feature of this software.

Drawbacks:

The main con from my exoperiences has been the support personnel and the lack of knowledge of the product and the response. With that said, let me say that it is not complelely fair as the compaqny has experienced a rapid growth and with that comes new personnel and the years of experiences are just not there.

In sum:

This is a great solution for a small or med sized business that feels they are unique or different. The intergration with 3rd party software(s) that are commonly used by businesses looking for an ERP system, The add on modules are robust but some are lacking, such as the purchasing planner. With any software, each has something special about them and for me, M1 has a special niche in the software customizations and ease of use.

July 14, 2021
Feedback source: the Internet
K
Kris Q.

«M1 is GREAT!»

Usability

Support

Features

5

Overall rating

Benefits:

I love how everything is tied together. When in doubt I right click and see where that PO, Sales Order, Receipt, etc. has been used and what it is linked to.

Drawbacks:

Mostly it's a cosmetic thing. I've never been overly fond of how it's laid out but the next version should make that better and truly with time you just get used to it.

July 13, 2021
Feedback source: the Internet
J
Joe H.

«M1 = good production foundation to build from»

Usability

Support

Features

4

Overall rating

Benefits:

Overall architecture is well thought out from a flexibility, customization and IT standpoint. It uses standard database (MS SQL), reporting (Crystal reports) and customization (VB) languages. You can use their resources or find your own to dive as deep as you need to but you also can do quite a bit without being an IT professional.

Drawbacks:

Support experience ranges widely from good to very slow to respond. They have made efforts to improve and you see benefits slowly but it still isn't a good consistent support experience.

July 10, 2021
Feedback source: the Internet
E
Evan C.

«Large Number of Bugs, Poor Development, Unimpressive Tech Support»

Usability

Support

Features

2

Overall rating

Benefits:

M1 is more customizable than many other options.

Drawbacks:

Based on the increasing number of bugs and no new bug fixes, it seems that M1 is being phased out by ECi. The software is nearly unusable with Windows Vista and is mediocre at best on Windows 7. The scheduling module is terribly poor, and ECi has displayed zero effort in improving these issues. The tech support response time is horrid and there are very few well-trained tech support staff available (however a few are knowledgeable). Come on ECi! Fix this product which has great potential!

July 5, 2021
Feedback source: the Internet
M
Mark S.

«M1 is esential to our success»

Usability

Support

Features

5

Overall rating

Benefits:

The ability of this software to fully integrate all aspects of our business. It is very stable and easy to customize.

Drawbacks:

As the M1 has grown, there have been times where response times have been a little longer than expected.

July 5, 2021
Feedback source: the Internet
G
Grant A.

«M1 experience from the UK»

Usability

Support

Features

3

Overall rating

Benefits:

The product does seem to have the potential to fulfill all requirements of a small parts manufacturer.

Drawbacks:

The customer support starting at the implementation stage right through to after sales ongoing support is poor. The supplier attitude is "Wellm you bought it, so get on with it." There seem to be very few people in the organization who actually know how it works and how to correct bugs and issues. The reports package is full of flaws. We have spent a lot of money trying to improve the product ourselves.

July 2, 2021
Feedback source: the Internet
M
Marylou C.

«Awesome product ~ even better implementer!»

Usability

Support

Features

5

Overall rating

Benefits:

Vendor has awesome support. We love how it brings all of our activities together in one program. We also like how we can customize the program to fit our needs since we are a very unique manufacturer that does many products under one roof. It has many 'cross checks' so we are making sure each department is doing exactly what they are supposed to which leads to accurate financials and job costing.

Drawbacks:

I feel like some of the modules we purchased were not fully explained enough or applicable to our usage. Fortunately, they recognized this and helped us to direct our purchases in a more advantageous direction for our business. There are also adjustments in the financials that everyone could benefit from and should not be made to customize it.

June 23, 2021
Feedback source: the Internet
S
Slavy D.

«Terrible choice»

Usability

Support

Features

2

Overall rating

Benefits:

Good Sales Team :) Might be good for very small company but wouldn't recommend to any company. After trying other ERPs have almost no Pros except how they did Part Revision.

Drawbacks:

Software failed when was put to load. Worked fine in pilot but when needed to manage 1.4k POs on daily basis it couldn't do math. At one point had daily meetings with development team from Australia on issues but still couldn't resolve all issues. About twice a week were getting orphan records in DB, development team were no help on this. ECi started promising us new version but promise was sliding. After 8 month of deployment time and about 6 month after go live hard decision was made, search for new ERP. When ECi was asked to give us partial refund because their product didn't perform as advertised they revealed themselves as very bad partner. M1 also has major security issue.

In sum:

Before giving any attention to this product do your own research on it. Original M1 code was stolen from other company by former employees then followed by lawsuit in which M1 people lost.

June 18, 2021
Feedback source: the Internet
G
Grant K.

«Do not use M1»

Usability

Support

Features

2

Overall rating

Benefits:

Excellent promises by the sales people - they never eventuate though!

Drawbacks:

Support - they are the worst

In sum:

The implementation was extremely difficult with very little support from M1. We were told 6 weeks but 14months later it was working although still many unanswered questions. Then the support for real live changes has been terrible

June 17, 2021
Feedback source: the Internet
P
Phillip H.

«M1 User Review - Metlink»

Usability

Support

Features

5

Overall rating

Benefits:

All modules integrate together. One ERP system covers all areas of the business. Ability to customise for special needs.

Drawbacks:

On older computers it can be a bit slow. Especially if you have multiple windows open.

In sum:

I am certainly happy we chose M1 for our ERP software. It has been enhanced and updated in line with our own business growth. One of the biggest pluses for me is that it helps communication throughout the business. For example, any user can add comments that are then available to all users.

June 17, 2021
Feedback source: the Internet
J
John E.

«At last, a software system that delivers on its promise.»

Usability

Support

Features

5

Overall rating

Benefits:

After months of appraisal we chose M1 because of its ability to to be configured exactly to our requirements, as opposed to the one size fits all approach of so many other ERP packages. M1 straight out of the box was immediately able to satisfy most of our needs, however, with its ability to be easily customized to suit our various processes, the system is intuitive to use from shop floor requirements through to full financial reporting and control.

Drawbacks:

Same as any other system out there, rubbish in, rubbish out. Once we had that sorted out though by ensuring that all users had an understanding of how their inter-reaction with the system was a benefit to all, themselves included, we gained a complete buy in from all staff along with the required real time and accurate data input on which the system depends.

In sum:

We purchased M1 with a view to tidying up the obvious weaknesses and limitations of our previous system. M1 has achieved this plus more, very often providing easier solutions to everyday tasks than we anticipated, and 2 years later on we are more relaxed then ever with the ability of the system to cope with whatever workload is demanded from it. We are extremely pleased with our choice in M1 and everything that was promised to us has been delivered with a tremendous support backup when required.

June 10, 2021
Feedback source: the Internet
M
Marie Kris S.

«Effective Eci M1»

Usability

Support

Features

5

Overall rating

Benefits:

I like this software because it is very effective and efficient to my team. This is a software with complete package. The functions and features are very nice.

Drawbacks:

When I'm starting to use this software I can't experienced any negative. Very recommended to all type of organization.

June 6, 2021
Feedback source: the Internet
T
Timothy M.

« M1 - A very visual ERP»

Usability

Support

Features

4

Overall rating

Benefits:

M1 is incredibly visual; whether you prefer traditional forms or spreadsheet views, you can customize the navigation and data forms with ease. Search features are robust in the spreadsheet style views. M1 is also fairly flexible for customization regardless of programming skills. We can easily add fields to any module and forms can be manipulated to match our information flow. In our business every order is a custom order yet the straight forward manufacturing module makes planning and scheduling simple. Dashboards on the start screen are great to monitor daily activities. While most ERP implementations require significant work, the visual nature of M1 really helped us keep the project on track. The M1 implementation specialist spent time to learn our business and specific information needs. 9 months running and we are very happy. We have added several additional modules since the implementation and have linked M1 to our sales tax service provider. The suite of included reports are handy, though they need some customization when you start up. Export to Excel is very easy. We added Spreadsheet Server option to really increase the capability to share data with Excel. Security controls are very robust.

Drawbacks:

At times customer service response is a bit longer than we would like though once they are working on an issue, they are great at resolving. Some of the included reports are fairly complex yet require customization in Crystal Reports. Best to have some working knowledge of Crystal reports. Some modules in M1 are not consistent with others - probably different programmers or different schedules for upgrading - however that slows the process just bit when you move module to module.

May 18, 2021
Feedback source: the Internet
I
Ian C.

«Catten Industries»

Usability

Support

Features

5

Overall rating

Benefits:

Good functionality and easy to pick up. Easy to customise to your needs.

Drawbacks:

Some modules are a bit "clunky" to use, but in saying that the program needs to cater for various different business's and you can customise to suit your requirements.

In sum:

I would say that anyone who runs a small to medium business in manufacturing would benefit enourmously by having the M1 system as the cornerstone in managing their business.

May 18, 2021
Feedback source: the Internet
M
Marie Kris S.

«Effective Eci M1»

Usability

Support

Features

5

Overall rating

Benefits:

I like this software because it is very effective and efficient to my team. This is a software with complete package. The functions and features are very nice.

Drawbacks:

When I'm starting to use this software I can't experienced any negative. Very recommended to all type of organization.

May 15, 2021
Feedback source: the Internet
J
Jessica E.

«Used in a manufacturing facility - great for showing detail, time cards, completion percentage, scheduling, purchasing, etc.»

Usability

Support

Features

5

Overall rating

Benefits:

The outside service function is fully developed to allow for estimated cost and lead time to roll up for quoting, and actual to roll into job cost.

Drawbacks:

Server based - not internet accessible. Would prefer links rather than the "where used" functionality. Works very well, but you have to dig a little for connected items.

May 15, 2021
Feedback source: the Internet
A
Amit G.

«ECi M1»

Usability

Support

Features

5

Overall rating

Benefits:

User friendly dashboard. Advance options for all the modules. one stop solution for all the resources planning.

Drawbacks:

Not enough features for multiple platform usage. Little Slower. No report modification format for user

May 13, 2021
Feedback source: the Internet
J
John E.

«At last, a software system that delivers on its promise.»

Usability

Support

Features

5

Overall rating

Benefits:

After months of appraisal we chose M1 because of its ability to to be configured exactly to our requirements, as opposed to the one size fits all approach of so many other ERP packages. M1 straight out of the box was immediately able to satisfy most of our needs, however, with its ability to be easily customized to suit our various processes, the system is intuitive to use from shop floor requirements through to full financial reporting and control.

Drawbacks:

Same as any other system out there, rubbish in, rubbish out. Once we had that sorted out though by ensuring that all users had an understanding of how their inter-reaction with the system was a benefit to all, themselves included, we gained a complete buy in from all staff along with the required real time and accurate data input on which the system depends.

In sum:

We purchased M1 with a view to tidying up the obvious weaknesses and limitations of our previous system. M1 has achieved this plus more, very often providing easier solutions to everyday tasks than we anticipated, and 2 years later on we are more relaxed then ever with the ability of the system to cope with whatever workload is demanded from it. We are extremely pleased with our choice in M1 and everything that was promised to us has been delivered with a tremendous support backup when required.

May 5, 2021
Feedback source: the Internet
M
Mark S.

«M1 is esential to our success»

Usability

Support

Features

5

Overall rating

Benefits:

The ability of this software to fully integrate all aspects of our business. It is very stable and easy to customize.

Drawbacks:

As the M1 has grown, there have been times where response times have been a little longer than expected.

May 1, 2021
Feedback source: the Internet
M
Marylou C.

«Awesome product ~ even better implementer!»

Usability

Support

Features

5

Overall rating

Benefits:

Vendor has awesome support. We love how it brings all of our activities together in one program. We also like how we can customize the program to fit our needs since we are a very unique manufacturer that does many products under one roof. It has many 'cross checks' so we are making sure each department is doing exactly what they are supposed to which leads to accurate financials and job costing.

Drawbacks:

I feel like some of the modules we purchased were not fully explained enough or applicable to our usage. Fortunately, they recognized this and helped us to direct our purchases in a more advantageous direction for our business. There are also adjustments in the financials that everyone could benefit from and should not be made to customize it.

April 16, 2021
Feedback source: the Internet
P
Pam G.

«Flexible, customizable, & user friendly»

Usability

Support

Features

5

Overall rating

Benefits:

The vendor is wonderful to work with. From the sales thru the president, their open door policy is forward thinking and provides customers with a sense of being taken care when they need it. The product M1 has proven to be the most customizable and flexible system I've dealt with in 36 years however I'm still learning more of what all it can do.

Drawbacks:

The least liked, even though it this is by no means a dislike on my part, for the product would be the way item master must be for the local bin and not being able to have multiple bins per one location for one item. The vendor side would be the fresh talent they are with vs. Those with 20 plus yrs.

April 15, 2021
Feedback source: the Internet
J
Joe S.

«ECI Support does not understand this product and will not stand behind it.»

Usability

Support

Features

2

Overall rating

Benefits:

If you are able to deploy, implement and customize M1 for your company without any support from ECI this is a good option.

Drawbacks:

Support is terrible - ECi was unwilling to respond to any of my questions on the software's functionality. I have paid for maintenance and support on 9 licenses for over 15 years and they will not even respond to my online request. When I finally called in and waited for a live person they insisted that I needed to pay for training in order to get answers to general use questions about how to setup and use different functions in the software. After 2 hours of paid training I had very few answers to my questions and my trainer "[SENSITIVE CONTENT HIDDEN]" had a list of questions he was going to "get back to me on". It has been several weeks and once again I have no answers and "[SENSITIVE CONTENT HIDDEN]" is ignoring my emails.

April 13, 2021
Feedback source: the Internet
G
Grant K.

«Do not use M1»

Usability

Support

Features

2

Overall rating

Benefits:

Excellent promises by the sales people - they never eventuate though!

Drawbacks:

Support - they are the worst

In sum:

The implementation was extremely difficult with very little support from M1. We were told 6 weeks but 14months later it was working although still many unanswered questions. Then the support for real live changes has been terrible

April 13, 2021
Feedback source: the Internet
J
Joe S.

«ECI Support does not understand this product and will not stand behind it.»

Usability

Support

Features

2

Overall rating

Benefits:

If you are able to deploy, implement and customize M1 for your company without any support from ECI this is a good option.

Drawbacks:

Support is terrible - ECi was unwilling to respond to any of my questions on the software's functionality. I have paid for maintenance and support on 9 licenses for over 15 years and they will not even respond to my online request. When I finally called in and waited for a live person they insisted that I needed to pay for training in order to get answers to general use questions about how to setup and use different functions in the software. After 2 hours of paid training I had very few answers to my questions and my trainer "[SENSITIVE CONTENT HIDDEN]" had a list of questions he was going to "get back to me on". It has been several weeks and once again I have no answers and "[SENSITIVE CONTENT HIDDEN]" is ignoring my emails.

April 9, 2021
Feedback source: the Internet
I
Ian C.

«Catten Industries»

Usability

Support

Features

5

Overall rating

Benefits:

Good functionality and easy to pick up. Easy to customise to your needs.

Drawbacks:

Some modules are a bit "clunky" to use, but in saying that the program needs to cater for various different business's and you can customise to suit your requirements.

In sum:

I would say that anyone who runs a small to medium business in manufacturing would benefit enourmously by having the M1 system as the cornerstone in managing their business.

April 9, 2021
Feedback source: the Internet
P
Phillip H.

«M1 User Review - Metlink»

Usability

Support

Features

5

Overall rating

Benefits:

All modules integrate together. One ERP system covers all areas of the business. Ability to customise for special needs.

Drawbacks:

On older computers it can be a bit slow. Especially if you have multiple windows open.

In sum:

I am certainly happy we chose M1 for our ERP software. It has been enhanced and updated in line with our own business growth. One of the biggest pluses for me is that it helps communication throughout the business. For example, any user can add comments that are then available to all users.

April 1, 2021
Feedback source: the Internet
G
Glen C.

«No Support in Australia»

Usability

Support

Features

2

Overall rating

Benefits:

No ad-dons, no cost for view users, i.e. unlimited clock card entry PC's.

Drawbacks:

Absolutely poor support if any. Referred to external consultants as ECi M1 could not supply technical support.

In sum:

Due to the poor / complete lack or support and problems with the installation we are about to change to a new ERP system. This would be the worst investment my company has ever made.

March 29, 2021
Feedback source: the Internet
J
Joe H.

«M1 = good production foundation to build from»

Usability

Support

Features

4

Overall rating

Benefits:

Overall architecture is well thought out from a flexibility, customization and IT standpoint. It uses standard database (MS SQL), reporting (Crystal reports) and customization (VB) languages. You can use their resources or find your own to dive as deep as you need to but you also can do quite a bit without being an IT professional.

Drawbacks:

Support experience ranges widely from good to very slow to respond. They have made efforts to improve and you see benefits slowly but it still isn't a good consistent support experience.

March 20, 2021
Feedback source: the Internet
A
Amit G.

«ECi M1»

Usability

Support

Features

5

Overall rating

Benefits:

User friendly dashboard. Advance options for all the modules. one stop solution for all the resources planning.

Drawbacks:

Not enough features for multiple platform usage. Little Slower. No report modification format for user

March 18, 2021
Feedback source: the Internet
j
john W.

«looking to upgrade»

Usability

Support

Features

4

Overall rating

Benefits:

Abilty to customize per user and not effect others.

Drawbacks:

Clear upgrade evaluation from V 8 to V 9.2

March 17, 2021
Feedback source: the Internet
S
Stephen W.

«Bait and switch, dishonorable»

Usability

Support

Features

3

Overall rating

Benefits:

Customizable, easy to backup and restore databases.

Drawbacks:

Buggy, not maintained properly (outdated reporting, security practices), not user-friendly overall (they obviously do not have UX staff).

In sum:

There are good people in ECI's M1, however as a company they don't keep the contract: They don't provide support within 4 hours (other than an email saying we will try to get back to you in 2 or 3 business days). They don't even attempt to fix bugs within 30 days.

March 17, 2021
Feedback source: the Internet
D
David P.

«Used to be good»

Usability

Support

Features

2

Overall rating

Benefits:

Although not intuitive at all, once you get used to the system it does work and prior to this year, it has been infallible.

Drawbacks:

Customer service is fair to poor as we did not receive any contact from this company regarding upgrades, etc. Carefully read the maintenance agreement as it apparently does not cover repairs and upgrades - which begs the question, what is that payment for exactly??

In sum:

I would not recommend this software. It is shameful how un-customer friendly this company is.

March 17, 2021
Feedback source: the Internet
M
Mike P.

«Solid ERP System»

Usability

Support

Features

5

Overall rating

Benefits:

Ease of use, functionality, reporting, scheduling.

Drawbacks:

Nothing yet. We've been using V7 and are getting ready to switch to V9, looking forward to the upgrade.

March 11, 2021
Feedback source: the Internet
V
Verified Reviewer

«M1 gets the job done but there are better options to be had»

Usability

Support

Features

2

Overall rating

Benefits:

All the data you could ever need about your business can be housed in M1, between the data and the custom reports that can be made, it is a valuable tool to have.

Drawbacks:

Its clunky to use, most things take too many clicks to find and it feels like you have to go out of your way to find what you are looking for. It takes some work to make it user friendly in the least bit

In sum:

Everything from sales and marketing data, to employee data as well as financial data is housed in our M1 system.

March 7, 2021
Feedback source: the Internet
P
Pierre P.

«My experience with this product is positive»

Usability

Support

Features

5

Overall rating

Benefits:

All the functionality of a larger program without the big program cost and the flexibility to do minor customization.

Drawbacks:

Slow performance. Some reports of tools are at times very slow. Our Job Analysis report runs very slow at times. Usually when the quantity is more than 1 and the material quantity is more than 100.

March 6, 2021
Feedback source: the Internet
T
Tammy B.

«Big Sales Pitch - Poor Follow Through»

Usability

Support

Features

2

Overall rating

Benefits:

What I like most about the software is how easy it is to stay on top of the General Ledger on a daily basis. If something goes wrong, I don't have to wait until closing to find the problem. M1 makes it possible to make corrections immediately.

Drawbacks:

1. We were told the job costing module would apply labor & burden properly. It doesn't. 2. We were told the BOM would upload to the job. It doesn't. That was an expensive lie for us. 3. When the guys make mistakes, it can be difficult and tedious to find and correct mistakes. 4. We made it clear from the start that one customization would be needed and would be VERY important. Numerous attempts have not gotten a result.

In sum:

Poor customer service is the biggest problem. There are some in "support" that are very good and know the software well. But there have been major issues with some of the "management" types and emails go unanswered on a regular basis. I honestly don't know what some of these people do. Once they get your money, they aren't really interested in helping.

March 4, 2021
Feedback source: the Internet
D
David P.

«Used to be good»

Usability

Support

Features

2

Overall rating

Benefits:

Although not intuitive at all, once you get used to the system it does work and prior to this year, it has been infallible.

Drawbacks:

Customer service is fair to poor as we did not receive any contact from this company regarding upgrades, etc. Carefully read the maintenance agreement as it apparently does not cover repairs and upgrades - which begs the question, what is that payment for exactly??

In sum:

I would not recommend this software. It is shameful how un-customer friendly this company is.

March 3, 2021
Feedback source: the Internet
F
Frank L.

«M1 does everything we need and more!»

Usability

Support

Features

5

Overall rating

Benefits:

Works as advertised or better. Easy to train and use. Fast and reliable. Simple to upgrade and backup. Very powerful search functions and grids are adjustable by user. Customization is available to users with included tools and then adding Crystal Reports. Easy migration from our other software. M1 technical support is extremely helpful and knowledgeable.

Drawbacks:

Nothing negative to say.

In sum:

We are very, very happy with M1. There are many features that we did not know we needed or wanted until we tried M1. We have no doubt that M1 was the right choice.

February 25, 2021
Feedback source: the Internet
K
Kris Q.

«M1 is GREAT!»

Usability

Support

Features

5

Overall rating

Benefits:

I love how everything is tied together. When in doubt I right click and see where that PO, Sales Order, Receipt, etc. has been used and what it is linked to.

Drawbacks:

Mostly it's a cosmetic thing. I've never been overly fond of how it's laid out but the next version should make that better and truly with time you just get used to it.

February 22, 2021
Feedback source: the Internet
D
David T.

«M1 a change to a real system»

Usability

Support

Features

4

Overall rating

Benefits:

I will have to compliment the trainer and the ECI Conference held in Orlando. I felt that all areas were fully addressed. Obviously as time goes on, more comfort and trust is gain in the product. Having been on Sage previously, I like how this is a real financial package although it can be cumbersome at times. I still have lots to learn about the entire package.

Drawbacks:

There is no refresh button.

February 20, 2021
Feedback source: the Internet
C
Cassie p.

«Six month build and implement time for a growing manufacturing company. »

Usability

Support

Features

4

Overall rating

Benefits:

Completely customizable. Access to consultants who helped us decide as a team why or why we shouldn't run something one way as opposed to another. They were very knowledgeable and insightful.

Drawbacks:

The consultants gave employees too much reign over the server and the potential to mess up the data base we were building. Their lack of support for the payroll module.

In sum:

The cost was extremely high although we were basically building our own system the way we wanted.

February 18, 2021
Feedback source: the Internet
G
Grant K.

«Awarded the worlds worst service and product»

Usability

Support

Features

1

Overall rating

Benefits:

Technically it works and some of the functions are understandable. But the setup, service and basic norms affiliated with software are missing

Drawbacks:

Terrible service and backup. Only 1 technician that knows what he is doing and he is across NZ and AU and he is not allowed to give out his direct contact details. Recently logged a ticket on the 3rd of May and got first response on the 4th June! If you want to know your GP and other profitable forecasts or set up a half decent quote and reporting be prepared to have to spend a whole lot more.

In sum:

Don't waste your time and money

February 16, 2021
Feedback source: the Internet
G
Glen C.

«No Support in Australia»

Usability

Support

Features

2

Overall rating

Benefits:

No ad-dons, no cost for view users, i.e. unlimited clock card entry PC's.

Drawbacks:

Absolutely poor support if any. Referred to external consultants as ECi M1 could not supply technical support.

In sum:

Due to the poor / complete lack or support and problems with the installation we are about to change to a new ERP system. This would be the worst investment my company has ever made.

February 10, 2021
Feedback source: the Internet
K
Ken B.

«Do not buy this software in Australia - Dishonest business practices and terrible support»

Usability

Support

Features

1

Overall rating

Benefits:

Their sales team made a really good pitch, then went radio silent the moment we signed up, and quit 6 weeks later. Based on their pitch, we engaged them to provide version 8 of the core system seven companies, and a couple of optional modules for a couple of those companies, and a few custom modifications, we were assured this would be straight forward and ready to use in 8-12 weeks. It has been over 2 years and they been unable to even get one of those companies up and running as per the our agreement with them.

Drawbacks:

The worst part about this experience? Everything that happened after they had our money... In all of my professional life I have never before experienced such intentionally dishonest behavior in a professional setting. Deciding to use ECi M1 has been the worst business decision that we have ever made. If you are in Australia, or if you intend to rely on the Australian support team, I cannot urge you strongly enough to stay away from ECi M1. They have repeatedly proved themselves incompetent and dishonest.

In sum:

They installed the core system for one company to test, then couldn't get their optional modules to work, but still performed the agreed work to customize our installation (and charged us)... then finally gave up trying to get THEIR optional module to work in version 8, and told us that we had to upgrade to version 9 to get those modules to work. Then after we upgraded to version 9, they said that version 9 now no longer supported that optional module, or the custom work they had already been paid for. We have been promised repeatedly by their support team and management that they would fix the issues and get this up and working as soon as possible. Please don't fall for these lies like we did. Instead of trying to fix anything, their support department literally just 'solved' all of the 30+ support tickets in their system on with the same day with the message 'SOLVED: This function or a component that it relies on is no longer supported' with no option for further discussion... no refund for the optional modules or custom work we had done... and then they have the hide to say that they need to get us to sign off and accept the fact that they can't make that company work before they even install the core systems for any of the 6 other companies.

February 9, 2021
Feedback source: the Internet
J
Joseph F.

«Administrator Review»

Usability

Support

Features

3

Overall rating

Benefits:

This software is highly customizable and provides freedom for the many integrations that we implement regularly.

Drawbacks:

This software is not the most user friendly for a sizable chunk of our end users. Customers with limited computer experience find the interface difficult to use outside of tasks they perfomr regularly. This issues are largely easily solved by regular attention from the software administrators or super users.

In sum:

As someone who was not involved in the purchase of M1 I have been please with the freedom and flexibility the system provides me as an administrator. Most complaints would be from end users who some times have a hard time with the interface. These complaints are often easily solved with training and super user engagement.

February 1, 2021
Feedback source: the Internet
R
Roy B.

«Smooth transition from previous MRP system. Logical transactions and easy to retrieve data when needed.»

Usability

Support

Features

5

Overall rating

Benefits:

Systematic logical sequence of steps from the time an order is placed to final shipment of the products.

Drawbacks:

Forecasting needs to be improved. The way sub-assemblies are scheduled could be improved although very flexible.

In sum:

Overall very satisfied with the functionality of the product.

February 1, 2021
Feedback source: the Internet
A
Aaron S.

«M1 ERP Review»

Usability

Support

Features

4

Overall rating

Benefits:

The training and implementation was fantastic. The product is well suited for our needs and the cost tracking functionality is great. The greatest strengths of the software are inventory control, cost/labor tracking, and reporting.

Drawbacks:

The accounting functionality and process can be burdensome. While it does get the job done, incorporating a FIFO system with real time cost of goods sold entry would be much more advantageous. Currently M1 only offers average, standard, or last cost of goods sold, which can really make things difficult if inventory costs change. Additionally, not having "real-time" financials is frustrating. You don't get the "actual cost of goods sold" until an accounting entry is made, so you cannot track financials daily or weekly unless your accounting department has time to make this entry and reconcile it on that same interval. Granted, moving to the COGS program could fix this issue, but the additional work and potential for mistakes makes it easier to wait for financials.

February 1, 2021
Feedback source: the Internet
L
Laurie S.

«Terrible company to do business with and terrible product.»

Usability

Support

Features

2

Overall rating

Benefits:

It's easy to customize, which is good because - you are going to be doing a lot of customizing. Grids - basically an onscreen report are easy to create - also good because this subs in for the lack of workflow.

Drawbacks:

If you want an accounting system that routinely can't do basic math you'll love M1 (simplified example - $100 payment to $100 invoice resulted in a -$200 balance - and M1 doesn't even allow negative invoices). Screens are overloaded with fields you will never, ever, ever use. There's no workflow for any process - making it easy to "lose" a sales order or a work order or skip a step (complete a work order without issuing the raw materials - sure why not - and no warning). No built in alerts (that's an extra module - but you have to create the alerts yourself). The canned reports are nearly useless. The support team is terrible. The company itself outside of support is also awful to do business with and won't refund us for our unused implementation hours, or an extra module we purchased that we immediately decided wouldn't work for us (didn't even install it).

In sum:

The key benefit is having to start over and implement something else after less than 5 years on the product.

January 30, 2021
Feedback source: the Internet
D
David T.

«M1 a change to a real system»

Usability

Support

Features

4

Overall rating

Benefits:

I will have to compliment the trainer and the ECI Conference held in Orlando. I felt that all areas were fully addressed. Obviously as time goes on, more comfort and trust is gain in the product. Having been on Sage previously, I like how this is a real financial package although it can be cumbersome at times. I still have lots to learn about the entire package.

Drawbacks:

There is no refresh button.

January 30, 2021
Feedback source: the Internet
J
Joe F.

«Very user freindly and functional»

Usability

Support

Features

5

Overall rating

Benefits:

The ease of use and personal tayloring to your specific needs is great. The training offered is also a very nice touch.

Drawbacks:

Really could not find any cons the system has everything we were looking for. The only con that i can think of is that we cannot go live sooner.

January 25, 2021
Feedback source: the Internet
K
Ken B.

«Do not buy this software in Australia - Dishonest business practices and terrible support»

Usability

Support

Features

1

Overall rating

Benefits:

Their sales team made a really good pitch, then went radio silent the moment we signed up, and quit 6 weeks later. Based on their pitch, we engaged them to provide version 8 of the core system seven companies, and a couple of optional modules for a couple of those companies, and a few custom modifications, we were assured this would be straight forward and ready to use in 8-12 weeks. It has been over 2 years and they been unable to even get one of those companies up and running as per the our agreement with them.

Drawbacks:

The worst part about this experience? Everything that happened after they had our money... In all of my professional life I have never before experienced such intentionally dishonest behavior in a professional setting. Deciding to use ECi M1 has been the worst business decision that we have ever made. If you are in Australia, or if you intend to rely on the Australian support team, I cannot urge you strongly enough to stay away from ECi M1. They have repeatedly proved themselves incompetent and dishonest.

In sum:

They installed the core system for one company to test, then couldn't get their optional modules to work, but still performed the agreed work to customize our installation (and charged us)... then finally gave up trying to get THEIR optional module to work in version 8, and told us that we had to upgrade to version 9 to get those modules to work. Then after we upgraded to version 9, they said that version 9 now no longer supported that optional module, or the custom work they had already been paid for. We have been promised repeatedly by their support team and management that they would fix the issues and get this up and working as soon as possible. Please don't fall for these lies like we did. Instead of trying to fix anything, their support department literally just 'solved' all of the 30+ support tickets in their system on with the same day with the message 'SOLVED: This function or a component that it relies on is no longer supported' with no option for further discussion... no refund for the optional modules or custom work we had done... and then they have the hide to say that they need to get us to sign off and accept the fact that they can't make that company work before they even install the core systems for any of the 6 other companies.

January 24, 2021
Feedback source: the Internet
A
Angie F.

«I love how easy the modules link with each other »

Usability

Support

Features

5

Overall rating

Benefits:

The ability to drill down between modules is wonderful. I've never used a software that allowed this so seamlessly.

Drawbacks:

The lack of online inquiries through the internet from fellow users that might have experienced something that isn't typical to help others figure it out. This can be technical or a way to resolve a process issue.

In sum:

Very happy. I'm glad I have been brought in a job that chose this software. Everyone that I've met and spoke with through tech support is helpful and personable.

January 23, 2021
Feedback source: the Internet
C
Cameron M.

«ECi M1 ERP a good tool»

Usability

Support

Features

4

Overall rating

Benefits:

IT support is timely and almost always available.

Drawbacks:

It doesn't account for scrap within a job, and scrap tracking overall is very difficult. The software seems to want to manage scrap with completed good parts together, and that does not work when trying to track to meet ISO requirements.

January 23, 2021
Feedback source: the Internet
J
Jessica E.

«Used in a manufacturing facility - great for showing detail, time cards, completion percentage, scheduling, purchasing, etc.»

Usability

Support

Features

5

Overall rating

Benefits:

The outside service function is fully developed to allow for estimated cost and lead time to roll up for quoting, and actual to roll into job cost.

Drawbacks:

Server based - not internet accessible. Would prefer links rather than the "where used" functionality. Works very well, but you have to dig a little for connected items.

January 22, 2021
Feedback source: the Internet
M
Mark P.

«Installation of ECi M1»

Usability

Support

Features

5

Overall rating

Benefits:

This ERP software is very intuitive and very flexible relative to the previous software from Made2Manage that my organization ran for the past 24 years. The input of transactions is straightforward with minimal training, and searching for almost any data is substantially easier.

Drawbacks:

The only issue we've had any challenge with so far is with the conversion of our old Made2Manage data, which was an old FoxPro version into a pure SQL format. Some data came across easily, and some data didn't come across at all. We could have come up to speed running the new software much faster if we'd have been able to convert our M2M data in a more timely fashion.

January 17, 2021
Feedback source: the Internet
L
Lance J.

«Selection of ECI M1»

Usability

Support

Features

5

Overall rating

Benefits:

The product already has deep features but it has the flexibility which allows for code to be written by us to enhance the system. This allows us to get specific on certain methods we use that may not be stock methods for an industry.

Drawbacks:

At this point in the process, we have not uncovered a negative.

January 15, 2021
Feedback source: the Internet
S
Susan S.

«M1 Review»

Usability

Support

Features

5

Overall rating

Benefits:

Highly customizable to fit your needs User friendly Tremendous search capabilities Great service staff Highly reliable

Drawbacks:

Quality Module. Quality module lacks reports and some linking of data, however, we can create any report we need through Crystal Reports.

In sum:

This software continues to be extremely reliable. M1 is very innovative and always increasing the capabilities of the software by listening to the customers' wants and needs. We have been able to grow with this software and will continue to do so in the future. It was the best buy we have ever made in software.

January 13, 2021
Feedback source: the Internet
J
Joseph F.

«Administrator Review»

Usability

Support

Features

3

Overall rating

Benefits:

This software is highly customizable and provides freedom for the many integrations that we implement regularly.

Drawbacks:

This software is not the most user friendly for a sizable chunk of our end users. Customers with limited computer experience find the interface difficult to use outside of tasks they perfomr regularly. This issues are largely easily solved by regular attention from the software administrators or super users.

In sum:

As someone who was not involved in the purchase of M1 I have been please with the freedom and flexibility the system provides me as an administrator. Most complaints would be from end users who some times have a hard time with the interface. These complaints are often easily solved with training and super user engagement.

January 13, 2021
Feedback source: the Internet
j
john W.

«looking to upgrade»

Usability

Support

Features

4

Overall rating

Benefits:

Abilty to customize per user and not effect others.

Drawbacks:

Clear upgrade evaluation from V 8 to V 9.2

January 12, 2021
Feedback source: the Internet
B
Benjamin B.

«Good ERP System»

Usability

Support

Features

4

Overall rating

Benefits:

The software makes it easy to find a lot of data that can be exported and used as necessary

Drawbacks:

It is more difficult to set up reports and customize fields for users that do not want to see all fo the background data and only want specifics

January 3, 2021
Feedback source: the Internet
B
Benjamin B.

«Good ERP System»

Usability

Support

Features

4

Overall rating

Benefits:

The software makes it easy to find a lot of data that can be exported and used as necessary

Drawbacks:

It is more difficult to set up reports and customize fields for users that do not want to see all fo the background data and only want specifics

January 3, 2021
Feedback source: the Internet
S
Steve B.

«Great ERP software»

Usability

Support

Features

5

Overall rating

Benefits:

We have been using this software for over 13 years and the fact that it is an open system allows us to implement special features that is only relevant to our business and it is very easy

Drawbacks:

The quality management in regards to the inventory was lacking when we implemented the software and I don't know if it was improved since then

In sum:

I recommend this ERP software on a regular basis, it is a great value added to our company

January 1, 2021
Feedback source: the Internet
A
Angie F.

«I love how easy the modules link with each other »

Usability

Support

Features

5

Overall rating

Benefits:

The ability to drill down between modules is wonderful. I've never used a software that allowed this so seamlessly.

Drawbacks:

The lack of online inquiries through the internet from fellow users that might have experienced something that isn't typical to help others figure it out. This can be technical or a way to resolve a process issue.

In sum:

Very happy. I'm glad I have been brought in a job that chose this software. Everyone that I've met and spoke with through tech support is helpful and personable.

December 22, 2020
Feedback source: the Internet
B
Bill R.

«Frustrating to Deal with!! Poor Customer Service!! Implementation process is terrible!!»

Usability

Support

Features

2

Overall rating

Drawbacks:

Terrible customer support right from the initial implementation, we have had issues with this program from the very start and get 0.00 help...there is some hype that they will get our issues solved with no, or very little follow through, we just get sent from one person to the next and start from square one each time.

In sum:

We purchased this program more that 3 years ago, the implementation process was horrible! and they have done very little to help us get this program up and running as a result we are using about 10% of the program that we have paid for. we purchase a copy of Sage every year to handle our accounting, because we have not been shown how to use the accounting side of the program( I have never even looked at it to see what it looks like). We have tried to use the payroll side of the program and it was not accurate so we stopped using it.

December 19, 2020
Feedback source: the Internet
M
Marie R.

«Try M1 First!»

Usability

Support

Features

5

Overall rating

Benefits:

We replaced Global Shop with M1. We like M1 because is quick and efficient. We are working on more customized reporting and moving to the newest version - very exciting for our company!!

Drawbacks:

Getting new downloads up and running is a little difficult. Hard to coordinate M1 Support with our outside IT Consultant

December 18, 2020
Feedback source: the Internet
P
Pam G.

«ERP made your way»

Usability

Support

Features

4

Overall rating

Benefits:

This is the most customizable ERP I have ever dealt with or implemented. Love, Love this as it easily can modify to serve the challenges of about any size company, growth rate, and experience levels. This is the best feature of this software.

Drawbacks:

The main con from my exoperiences has been the support personnel and the lack of knowledge of the product and the response. With that said, let me say that it is not complelely fair as the compaqny has experienced a rapid growth and with that comes new personnel and the years of experiences are just not there.

In sum:

This is a great solution for a small or med sized business that feels they are unique or different. The intergration with 3rd party software(s) that are commonly used by businesses looking for an ERP system, The add on modules are robust but some are lacking, such as the purchasing planner. With any software, each has something special about them and for me, M1 has a special niche in the software customizations and ease of use.

December 16, 2020
Feedback source: the Internet
P
Pierre P.

«My experience with this product is positive»

Usability

Support

Features

5

Overall rating

Benefits:

All the functionality of a larger program without the big program cost and the flexibility to do minor customization.

Drawbacks:

Slow performance. Some reports of tools are at times very slow. Our Job Analysis report runs very slow at times. Usually when the quantity is more than 1 and the material quantity is more than 100.

December 15, 2020
Feedback source: the Internet
T
Todd M.

«Lifesaver»

Usability

Support

Features

4

Overall rating

Benefits:

M1 has helped us track serial and lot numbers effectively and allowed us to streamline many processes across the company. Have used it for five years now, we rely on the data it generates to run our business in the most efficient and cost effective way possible. Our implementer took the time to learn our business and made suggestions on how the software could assist us in areas we had not even considered. We definitely choose the right software!

In sum:

For us it was really the staff that made us feel at ease with out decision, from the salesperson to our implementer to the folks in support. They have really come through for us over the time we have used M1.

December 13, 2020
Feedback source: the Internet
C
Cameron M.

«ECi M1 ERP a good tool»

Usability

Support

Features

4

Overall rating

Benefits:

IT support is timely and almost always available.

Drawbacks:

It doesn't account for scrap within a job, and scrap tracking overall is very difficult. The software seems to want to manage scrap with completed good parts together, and that does not work when trying to track to meet ISO requirements.

December 10, 2020
Feedback source: the Internet

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