NetFacilities

Benefits:

Very open to suggestions and implementing updates and changes that benefit the customer needs, Impressive. Extremely attentive to our needs, would and have recommended the service to others!

Drawbacks:

app does not yet have the ability to copy persons on new work orders, sometimes a little glitchy/slow on certain phones..

In sum:

organized data and did away with such heavy dependancy on paper and administrative time searching data....

In sum:

Marginal at best. Everything was working reasonably well until their "improvement" rollout last year. As with many rollouts I have my suspicions that the programmers didn't really get a lot of feedback from the actual end users (you know like MS does). There are plenty of annoying little things that you would think intuitively would be recognized by the programmers such as: Discussion block does no good if you do not get the attention of ALL staff on how to use it. Sometimes critical additions to an email get lost in the audit trail ALL discussions should immediately process an email to at least the administrative group overseeing the work orders. Window does not fit in screen widow even though resolutions is set normally and at 100%. When going to the WO queue we always see closed work orders, Once I close them I want them gone. We will be going to a different system this year

Benefits:

Finally a place to put and organize all the parish and school assets into one place. A system that allows the staff from either trying to remember to do PM's and seasonal tasks into a system that reminds, organizes and tracks the work.

Drawbacks:

Navigation is getting better but it is still a little clunky. I would like to be able to control the order of the fields across the top more. Meaning, which fields and which order. The work number is not as important to me a glance than say the description of the work .

In sum:

It has been a very helpful tool.

Benefits:

It is user friendly and anyone can right away grasp on it. Nothing too complicated and love this for all my work orders.

Drawbacks:

There's not much to say other than it sometimes when I want to close a work order is not the same process as the others. You just have to pay attention and see what WO is on what criteria.

In sum:

Really happy with it.

Benefits:

The many features available. I was impressed with what you can do with asset entries. Also the software always seemed user intuitive to me.

Drawbacks:

A bug existed while I was using this, which was not having the ability to copy assets and their PM schedules. I was getting an error message. To AMT support's credit, they listened to my support request and fixed this. To their discredit, support DID NOT notify me when it was resolved. I had to discover it for myself.

In sum:

Overall very positive and user intuitive. I was impressed at NetFacilities' data management capability. Support team personnel were always very courteous and helpful.

Benefits:

It is very easy to submit a work order, which we do quite often.

Drawbacks:

It is difficult to find work orders that I have put in for my location. We have multiple locations in our agency so its difficult to find specific ones.

In sum:

Overall, NetFacilities is easy to use and gets the job done. The discussion feature is used frequently since I am over an hour away from our facilities department. It also helps us track a discussion about a specific work order instead of having to search our emails.

Benefits:

I love the fact that if I have something at my site that need immediate attention, all I have to do is log on to NetFacilities and place a work order. All the needed information in that work order and I do not have to do any extra work to get things taken care of. I also love that any work that has been completed at my site is tracked and very easily accessible if I need to be able to shown an auditor that the work has indeed been performed.

Drawbacks:

I honestly don't have anything negative to say about this software. It is very easy to use.

In sum:

Very easy to use, very easy to access, saves time and frustration.

Benefits:

The layout is simple and easy to use. And the dashboard shows me everything I need.

Drawbacks:

Some of the "permissions" get a little convoluted at times, but customer service always gets it figured out quick!

Benefits:

I appreciate menu driven options and I like the dashboard for an overview.

Drawbacks:

I cannot search by 2 factors such as site and originator

In sum:

I like the new layout and drop down menus. I can work through the screens faster.

Benefits:

Great all inclusive program for maintenance of our facility in total. Can customize and truly make it singularly our go to site for everything from construction, maintenance, housekeeping, and special building and property needs.

Drawbacks:

Depending on computer it runs on, periodically it will lock up or freeze.