Compare accesso ShoWare и Eventtia

Benefits:

Ease of use. Friendliness and helpfulness of support and sales teams. Much better reports from the old system we used prior to conversion. More fl... Read more

Ease of use. Friendliness and helpfulness of support and sales teams. Much better reports from the old system we used prior to conversion. More flexibility for online offers. Much better response from our clients on the ease of use during online purchases. Better subscription processes. When I discover a "bug" in a procedure, the team is there to help resolve the issues. Flexibility of changing things on the fly. The support team is always willing to put in our suggestions we might have to improve the system when we might find things that others might be able to use as well.

Drawbacks:

With every system I have used in my 30 years in the ticketing industry there are always things that one would wish the new system to do. Some ideas... Read more

With every system I have used in my 30 years in the ticketing industry there are always things that one would wish the new system to do. Some ideas coming from other systems, to others coming from volunteers, staff and administration asking if the system can do "this". After working on several different platforms, I know there is not a perfect system that can accommodate every need. Being a non-profit organization with limited funds it is sometimes too expensive to customize reports which results in having to run several reports to get all the information that I need and combine them into one for the administration, but I appreciate the reports are there that give me the information I need.

Summary:

knowing that our sales are being recorded in a safe and secure method.

Benefits:

I have used many different ticketing softwares in my career, and Showare is by far the most user friendly...both for our end of things and for our ... Read more

I have used many different ticketing softwares in my career, and Showare is by far the most user friendly...both for our end of things and for our patrons. After moving to Showare, we saw a 50% increase in internet sales, and our patrons actually commented what a great upgrade it was. I also like how quickly I can build shows and get them on sale to the public. Being on constant time restraints, it's nice to have so many quick capabilities. Perhaps the best thing about Showare is the client services team. Any question or issue is resolved incredibly fast. Sometimes we don't even know of an issue, and it's already remedied, and we are made aware ASAP. They take wonderful care of us and listen to all of our questions and ideas.

Drawbacks:

When we first decided on Showare, there were a few reports and capabilities that Showare did not perform, that we were used to having. Instead of t... Read more

When we first decided on Showare, there were a few reports and capabilities that Showare did not perform, that we were used to having. Instead of turning us away, they listened to us and helped us create a new report for our needs. Additionally, there have been things that we thought would be great additions to the system, not only for us, but to other venues as well. A few upgrades later...there they were!

Summary:

User-friendly, easy to navigate, up to date software, great upgrades, amazing customer service.

Benefits:

The customer service team at ShoWare is very quick and willing to help work through any issues.

Drawbacks:

The software is not very intuitive, it requires a lot of trial and error to learn best practices, but the team is always willing to add improvements.

Summary:

Benefits:

ShoWare is easy to teach to box office staff and offers a lot of features in the back end with reporting and system configuration. We were impresse... Read more

ShoWare is easy to teach to box office staff and offers a lot of features in the back end with reporting and system configuration. We were impressed with how much we could adjust to support virtual programming during the pandemic and appreciate new features like socially distanced seating maps. More than anything we are so grateful for the incredible support we always get from our ShoWare representative. The knowledgebase is a wonderful resource and the support center tracks all past inquiries, so that serves as a great resource too. Overall we have been very happy with ShowWare.

Drawbacks:

At times there are some aspects of the patron experience that we wish were a bit easier, like bolder messaging to help lead them through the online... Read more

At times there are some aspects of the patron experience that we wish were a bit easier, like bolder messaging to help lead them through the online purchasing experience. Though we do appreciate the option to customize our own messaging to help with specific issues we see coming up for multiple patrons.

Summary:

We could not be happier with the support of our incredible ShoWare rep, [SENSITIVE CONTENT]. She always responds in a timely manner and if she is o... Read more

We could not be happier with the support of our incredible ShoWare rep, [SENSITIVE CONTENT]. She always responds in a timely manner and if she is out we always have a response from a college of hers to check-in and be sure we have what we need. They are incredibly attentive and helpful.