FaxLogic

Benefits:

*Ease of installation and configuration *Excellent customer service *Very reliable product *Scalable to fit our needs *Excellent price *Works well with any MFP

Drawbacks:

Can't think of anything. It was almost too easy, I didn't believe it would work.

In sum:

KPL had one hard-wired FAX machine for public use and it was located at the reference desk. Staff had to send the faxes for the patrons. This was a hassle for everyone, it was a cash transaction with staff and the patrons' documents weren't private. We wanted to setup a self-service product, that patrons could use with little/no difficulty. We already had networked MFPs, but no FAX lines attached to them. I contacted several companies and Faxlogic was the first to respond (within minutes in fact). When we discussed what I was looking for, they quickly came up with a solution and sent me a device to test it out. It worked beautifully. We now have self-service faxing at all of our library locations and the patrons love it!

Benefits:

FaxLogic makes it easy to send faxes, customize faxcover sheets, generate usage reports, resend faxes, alert individuals of failed faxes.

Drawbacks:

FaxLogic is a great software product. I recommend it.

Benefits:

It works great for our needs and the cost is right for what we need.

Drawbacks:

Nothing that I can think of at this time.

Benefits:

We don't have too many people in our organization as a whole that use faxing anymore, but there are some folks in the organization that rely heavily on it to carry out their job duties. I appreciate that the FaxLogic solution is solid and that it just works. I don't have to worry about the reliability of the platform.

Drawbacks:

The admin portal isn't currently geared as a full-service, user-friendly tool for the customer. Most admin/user provisioning tasks are best handled by FaxLogic support. The support team is however very responsive.

In sum:

The folks at FaxLogic have been great to work with. They definitely have a vested interest in their product and business.

Benefits:

Easy to set up and maintain. A great turnkey solutiohn for faxing and reciving large volumes. Much better than maintaining an in house fax server with dedicated comm lines. Support is top notch when needed.

Drawbacks:

Control over rights to inboxes must be done by FaxLogic.

Benefits:

They have a good system and they know Faxing.

Drawbacks:

Their Online Control panel could be more intuitive. However with their customer service being so good it is painless to request changes that are needed.

In sum:

Stellar

Benefits:

The product is easy to setup and easy to use. I also like the ability to have faxes delivered to email and be printed using the fax adapter if needed.

Drawbacks:

I don't have any negative issues with the solution.

In sum:

Working with FaxLogic has been great. I have worked with Sales as well as support and both are very responsive and resolve requests very quickly.

Benefits:

Faxlogic was easy to implement and use. Everyone at FaxLogic is always very helpful and understanding

Drawbacks:

We haven't found anything to complain about!

Benefits:

Ease of use - we were able to implement FaxLogic quickly and with little hassle, saving us tens of thousands of dollars over copper phone lines. With the use of their fax adapters - we were able to achieve this with zero impact to the end user experience, requiring no additional training or support from IT.

Drawbacks:

Nothing springs to mind. Between ease of implementation and savings, there are no cons to speak of.

In sum:

-Large savings over copper phone lines -Great support with quick turn-around times -Passionate team that worked with us to chose the proper solution to fit our needs -Zero impact to workflow while still achieving cost savings goals -Great reporting allowing us to make smarter decisions regarding fax moving forward

Benefits:

The FaxLogic system is easy to use. Implementation is quick and support is extremely responsive. Perhaps the fastest response time of any vendor we work with.

Drawbacks:

There are not any cons I have noted. No system is perfect, however this one does exactly as it should.

In sum:

We continue to implement more of their products throughout our various companies every quarter. The product is solid and works exactly as it should.