Average rating 
Major web update in 2020 | A service management CRM, renowned for service management, scheduling and sales. Delivers exceptional iOS + Android apps... read more
Who is this service for?
BigChange is used in over 60 industries including Field Service, HVAC, Plumbing, Transport & Logistics, Construction, Waste, Public Sector and Equipment Hire. Ask us for a case study in your sector.
About BigChange
**Run a more Productive, Efficient and Profitable Field Service business with BigChange** It's the only 5-in-1 Mobile Workforce and Job Management system. It connects your back-office, mobile workers and customers together seamlessly. It replaces manual planning and paperwork and lets your team deliver exceptional service from beginning to end. Create quotes, schedule and dispatch work, invoice, take payments and manage every step of the workflow on the mobile app + track your vehicles & assets.
Product details
Starting price: |
1usd / per month more about prices |
Desktop & Mobile Platforms: |
App - Android App - IOS Cloud, SaaS, Internet |
Training: |
Documentation Online |
Support: |
Working hours Online |
Software Developer
| BigChange |
| https://www.bigchange.com/ |
| Set up in 2013 |
| United Kingdom |
Features
Alerts/Notifications
Appointment Management
Appointment Scheduling
Asset Tracking
Automated Scheduling
Barcode / Ticket Scanning
Bid Management
Billable Items Tracking
Billing & Invoicing
Bills of Material
Budgeting/Forecasting
Calibration Management
Change Order Management
Class Scheduling
Client Management
Code Enforcement
Commercial Properties
Commercial/Industrial
Compliance Management
Contact Database
Contract/License Management
Contractor Database
Contractor Management
Cost Database
Cost Estimating
CRM
Customer Database
Customer History
Customer Management
Customer Portal
Data Import/Export
Delivery Tracking
Dispatch Management
Document Imaging
Document Management
Driver ETA
Driver Management
Electronic Signature
Employee Management
Employee Scheduling
Equipment Maintenance
Equipment Management
Equipment Tracking
Expense Tracking
Facility Scheduling
Failed Inspection Tracking
Fitting Management
Fixed Asset Management
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For Courier Services
For Freight Operations
For General Contractors
For HVAC Companies
For Restaurants
For Schools
Fuel Management
GPS
Group Scheduling
Image Capture
Incident Management
Incident Reporting
Inspection Management
Inventory Control
Inventory Management
Job Costing
Job Management
Key & Lock Management
Labor Cost Reporting
Labor Forecasting
Lead Management
Maintenance Management
Maintenance Scheduling
Mileage Tracking
Mobile Access
Mobile App
Mobile Payments
Mobile Signature Capture
Motor Pool
Multi-Location
Online Time Clock
Overhead Costs Estimating
Payment Collection in the Field
Payment Processing
Payroll Management
Performance Metrics
Pest Activity Tracking
Pesticide Usage Tracking
Prebuilt Assembly
Predictive Maintenance
Preventive Maintenance
Progress Reports
Project Billing
Project Management
Project Tracking
Property Layouts
Purchase Order Management
Qualification Tracking
Quality Control Management
Quotes/Estimates
Real-time Scheduling
Recruitment Management
Recurring Appointments
Reminders
Report Templates
Reporting/Analytics
Residential Properties
Resource Scheduling
Room Booking
Room Scheduling
Routing
Safety Management
Scheduling
Self Service Portal
Service History
Service Request Management
Skills Tracking
Space Management
Subcontractor Management
Surveys & Feedback
Takeoff
Technician Management
Time & Attendance
Time Tracking
Tire Management
Variable Workforce
Vendor Management
VIN Lookup
Visitor Management
Warranty Tracking
Work Order Creation
Work Order Management
Other categories uses in
Plumbing Software
|
Plumbing Estimating Software
|
Electrical Contractor Software
|
Job Costing Software
|
Workforce Management Software
|
Fleet Management Software
|
CMMS Software
|
Equipment Maintenance Software
|
Maintenance Management Software
|
Facility Management Software
|
Preventive Maintenance Software
|
Work Order Software
|
Inspection Software
|
Public Works Software
|
Building Maintenance Software
|
Field Service Management Software
|
HVAC Software
|
Scheduling Software
|
Service Dispatch Software
|
Delivery Management Software
|
Contractor Management Software
|
Security System Installer Software
|
Pest Control Software
|
Garage Door Software
|
Handyman Software
|
Locksmith Software
|
Janitorial Software
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BigChange Reviews
50 opinions 4.7/5
«Game Changer!!»
Usability
Support
Features
Overall rating
Benefits:
Big Change makes such a difference to our business. As the business has grown, Big Change have supported us all the way, implementing added features, new tools and always happy to look into new add ons to assist our business. support team are great and our account manager [SENSITIVE CONTENT HIDDEN] has gone far and beyond to meet our requirements and always happy to jump on a call when we need some urgent help.
Drawbacks:
We have no dislikes at all.Big change will always work with their customers to adapt their software to suit each individual needs.
In sum:
our day to day jobs are all tasked and handled on BIG Change, our Invoicing streamlines will with our Sage system, we know where our engineers are at any time of day and job card facility works well for us.
«Customer Survey»
Usability
Support
Features
Overall rating
Benefits:
We have a large mixed culture of drivers who can sometimes find it a struggle to understand basic English, the Samsung tablet is easy to operate and the step by step instructions makes this easier for all to follow. We have a good team of office based staff here that can go into the program and make basic changes to assist our business and drivers without having to always contact the BigChange support team.
Drawbacks:
Network sometimes freezes causing the delivery crews to have to use their own mobile devices for navigation, this does not happen on a regular basis. Up to date Sat Nav information can sometimes be delayed causing navigation problems for the drivers, again this is not a regular occurrence. We struggle to download and view dash cam footage as we may not be able to access the SD card for a couple of days and when we do the data is not on the card.
In sum:
All our problems are almost always resolved in a very quick time, if they are not communication from the Support Team is excellent by either a follow up email or a call.
«Packed with functions»
Usability
Support
Features
Overall rating
Benefits:
The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place. Instant job status through the schedule tab means we can e the status of each job and each resource.
Drawbacks:
Very data heavy, lots of initial input and adding information
In sum:
Ultimate visibility of the field resources in live time, looking to achieve better productivity nationwide through better resource management and planning.
«Fleet Management»
Usability
Support
Features
Overall rating
Benefits:
Very intuitive user interface. Software is very responsive.
Drawbacks:
There is nothing that we have found that we don't like
«Game changing product»
Usability
Support
Features
Overall rating
Benefits:
Jobwatch has streamlined our processes from start to finish.
Drawbacks:
There are some features which we believe will help all users in relation to invoicing, but unfortunately despite requests we are advised it is not possible (but I fail to see how).
In sum:
Implementing the system has freed up a great deal of time and duplication of our processes. A process which took 15 minutes before has been reduced to 2 minutes. Document lookup is extremely easy .
«Love it!»
Usability
Support
Features
Overall rating
Benefits:
It is very easy to use and can be adapted to suit the business' individual needs. BigChange are constantly updating and adding new features. The support team is friendly, helpful and knowledgeable and always answer the phone and emails.
Drawbacks:
There's nothing I don't like about the software
In sum:
Changing to a paperless system for our office and mobile engineers has been very beneficial and very easy. We're a small business and I can now manage my engineers from anywhere in the world. I save so much time in the office not having to upkeep a spreadsheet system and emailing engineers, this process is replaced with a couple of minutes to add a job to the system and it's instantly on the engineer's tablet. I also have all historical job data available at the tap of a button from anywhere in the world, no more searching through files.
«Drive Bigchange to Drive your company forward»
Usability
Support
Features
Overall rating
Benefits:
The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this. Automation, photographic job reports, workflows which drive consistency and track your engineer function.
Drawbacks:
The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.
In sum:
Its not often your expectations are exceeded by a company, BigChange have exceeded our expectations and some...We are delighted to have partnered with such a forward thinking organisation.
«Big Change Apps»
Usability
Support
Features
Overall rating
Benefits:
This software has had a major impact on our business and their team implement changes constantly to keep up with the demands of the user. The initial set up was relatively easy and we had a lot of hand holding during the process.
Drawbacks:
Sometimes the system can run a little slow.
In sum:
The customer care team are always on hand should you need help and, from personal experience, have always solved any issues we have had. They always offer genuine solutions and offer advice on how we can implement things in a better more efficient way that suits the business and our customers.
«Great system! Allowed MPBI to offer more of a complete package to our customers old and new! »
Usability
Support
Features
Overall rating
Benefits:
The functionality of the system is great, we make best use of the system onsite to show evidence of jobs and allow our customer to sign off works which removes any confusion over a completed job.
Drawbacks:
One issue we have found is, when jobs are uploaded to the big change the map will only show one job per location/postcode, the projects we are awarded could have up to 10 jobs on one site under the one postcode so on a overview the map doesn't show our full capacity.
In sum:
Really happy with the functions available on big change, albeit i would highly recommend training and/or the recent webinar's to fully understand the processes and what you can do with Bigchange. The system has allowed us to move into other industries of work and offer a more substantial package to our customers.
«Working with Big Change»
Usability
Support
Features
Overall rating
Benefits:
I think the best element of this product is that's it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.
Drawbacks:
There nothing really that's bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.
In sum:
See less, it's like the solution has integrated well and forms part of our day to day operating model.