Who is this service for?

Designed for transportation, construction, Oil & Gas, and other industries, it is a fleet management solution that helps with routing, mileage tracking, and more.

About BigRoad

#1 mobile, electronic hours of service (HOS) logging app that offers drivers, fleet managers, dispatchers and safety managers with features that help prioritize safety and compliance, eliminate paperwork and avoid fines.

Average rating 4/5

Total score
4
“Ease of use
4.1
User support
3.7
Features
4

Product details

Starting price:

1usd / per month
more about prices

Free version:

Yes

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

Mac

Windows

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

BigRoad
https://www.bigroad.com
Set up in 2011
Canada

Features

Billing & Invoicing
Customer Management
Dispatch Management
Emergency Dispatch
Employee Management
Fuel Management
GPS
Incident Reporting
Inspection Management
Inventory Management
Maintenance Management
Mileage Tracking
Motor Pool
Order Management
Routing

Scheduling
Tire Management
VIN Lookup
Work Order Management

Alternatives BigRoad


A
Antony S.

«Big Road Logging App»

Usability

Support

Features

4

Overall rating

Benefits:

This is an easy to use piece of software that allows Dispatch and drivers to maintain accurate daily logs, giving piece of mind when on the road should you be stopped for a log check

Drawbacks:

It can be a bit latent with the information and will drop GPS sometimes, but neither are major headaches.

In sum:

Accurate logs that as a Transport Manager allows detailed tracking of the drivers day, from inspection to finish of driving day.

August 10, 2021
Feedback source: the Internet
M
Marina I.

«Stay away from this System»

Usability

Support

Features

2

Overall rating

Benefits:

It was somewhat easy to use. Too simple in my opinion and not enough features.

Drawbacks:

Constant glitches, would not work until updates were installed, had to provide your own cellular service. You have to pay for each device and then each user, you don't keep the devise, you rent it so over two years each unit will cost about $360. Customer service was not great, difficult to reach anyone. I spoke with my account rep when we cancelled and they told us that we would get an extension on the dash link returns, the next day they fraudulently charge me over $6000 for these dash-links when I have already paid $8000 for them over 2 years. Nobody will call you back when they took your money.

In sum:

Overall experience was not great, it ended up being a lot more expensive and offered a lot less than most ELD's out there now. They will take your money and are dishonest in how they work with their husbands.

July 13, 2021
Feedback source: the Internet
N
Nick G.

«Big Road Review»

Usability

Support

Features

5

Overall rating

Benefits:

Ease of use and functionality. Hooks up real quick and goes online just as fast. Able to change drivers on the go. Good Product

Drawbacks:

I really can not say anything bad about Big Road.

In sum:

Wish drivers did not have to use such devices but it is what it is.

June 12, 2021
Feedback source: the Internet
J
Jeremy P.

«BigRoad saves our company time and money»

Usability

Support

Features

5

Overall rating

Benefits:

the best is the use of oilfield waiting time. With other services this isn't a option.

Drawbacks:

i wish the app would be fully administrative control like the website

In sum:

This service saves us time and money. Reports print out clean and neat. Being able to utilize oilfield waiting time has saved us tons of money $$$

May 22, 2021
Feedback source: the Internet
R
Robert K.

«Great product»

Usability

Support

Features

5

Overall rating

Benefits:

Easy to get set up and ready to go. Even if you forget it holds info for you to update later

Drawbacks:

Didn't like it locked out when in motion so if a passenger is with they can't update for you.

April 24, 2021
Feedback source: the Internet
T
Timothy D.

«Terrible Customer Service»

Usability

Support

Features

2

Overall rating

Benefits:

Overall the software is acceptable, though ease of use could be greatly improved.

Drawbacks:

Overall the software is acceptable, though ease of use could be greatly improved.

In sum:

The first review I wrote I gave this app one star for poor performance. The performance has improved over the last two years, but the customer service is TERRIBLE. I've been using BigRoad in some of my trucks and Omnitracs QualComm in others and decided to move more of my fleet to BigRoad because Omnitracs has been horrible since the move to ELD from AOBRD. I have two drivers that I wanted to switch over to BigRoad and both were going to be home for a week at the beginning of the year. I called BigRoad on December 30th and requested the hardware be sent out to the two drivers. It's now January 7th and BigRoad cannot confirm that the hardware has even been shipped. My drivers need to be on the road in two more days and as of right now, I have no idea whether or not they are going to have an ELD device when they have to hit the road. THIS IS COMPLETELY UNACCEPTABLE!

February 25, 2021
Feedback source: the Internet
R
Rachel J.

«Inexpensive option for driver logs»

Usability

Support

Features

5

Overall rating

Benefits:

Big Road is easy to install. Our drivers find it to be user friendly. It is very affordable though the app is simple. It doesn't have a ton of extra features but it keeps us in compliance. Drivers can edit their logs and view hours. The GPS tracking is one of the most important features. It is accurate and easy to decipher.

Drawbacks:

This would not be a good option if you require a full-featured telematics solution for your company.

February 19, 2021
Feedback source: the Internet