RASTRAC

In sum:

The customer support is wonderful! customer suppor representatives have been great! Thank you so much for all your patience with me too. The trackers that are on my equipment have helped me keep track of where my equipment is and has also played the part in recovering equipment that was stolen.

Benefits:

The functionalities provided by the platform

Drawbacks:

Sometimes it operates slowly

In sum:

Use of platform to provide service to clients, expectations fulfilled and pending improvements to avoid slow operation,

In sum:

Outstanding fleet management and asset tracking software. There are two models, a thick desktop based application and a web based solution, which gives us a great deal of flexibility in terms of use. With a hardware agnostic approach Rastrac gives a wide range of solutions for in vehicle monitoring, as well as mobile resource management from a smart phone or hand held, and also remote monitoring and tracking for fixed as well as mobile assets. Rastrac does not lock us into a proprietary one solution fits all management software, but provides options and most importantly flexibility in our asset management software that evolves rapidly as the M2M landscape changes daily.

Benefits:

What I like the most is the fact that I can create geo fences, check the gauges on trucks and create weekly reports of when and where my trucks have been.

In sum:

Anytime I have any sort of issues they always come through and resolve my issue. They always take time to listen to my concerns.

In sum:

Cons... only his one map, was able to track each aircraft on a seperate map( old system), what happened to the auto scroll feature, updates are slow, to non-existent, I liked to old system better. Pros...don't have any at this time.

Benefits:

Easy to use and great support

Drawbacks:

n/a

In sum:

Since the first day I met a Rastrac representative I have been totally satisfied with their customer service and their devices. The devices we use allow us to track equipment location and mechanical operations. They allow us to make decisions about our equipment while the equipment is in the field that we could never do before. We are able to determine possible equipment malfunctions as they begin to happen and determine operator error as well. The ability to determine operator error has decreased our number of nuisance service calls by 75%. This has been a huge savings in money and time. The device information has also allowed us to correct equipment problems in the early stages that also save us a tremendous amount of time and money. The ability to know where all of the equipment is at all times almost eliminates all stress. I am totally satisfied with the Rastrac equipment and their support team.

Benefits:

easy to use. lots of feautures

Drawbacks:

none

In sum:

Manning Navcomp has been outstanding in customer service. Helping in solving problems as well as helping develop new way to us this product. The sale staff is away available to answer any question on new and old products.

Benefits:

we can find our equipment.

Drawbacks:

very little.

In sum:

We at ASCO have had two big projects where we need Mr. Wells and Rastrac and they have pull through both times with flying colors. ASCO is vary pleased with Mr. Wells and the service he has provided to us.

In sum:

CAN'T COMPLAIN. VERY EASY TO DEAL WITH.