Who is this service for?

Businesses of all sizes from all types of industries use Samsara to simplify their operations and reduce costs.

About Samsara

Streamline your operations and reduce costs with Samsaras all-in-one platform for fleet management. Live-to-the-second GPS tracking shows your vehicles in real time and pairs with rich reports so you can plan better routes, dispatch drivers at the last minute, and share accurate ETAs with customers. With integrated dash cams, driver safety scores, and automatic alerts for speeding, idling, and geofences, Samsara helps you protect your business and assets. Samsara is an FMCSA-approved ELD.

Average rating 4.5/5

Total score
4.5
“Ease of use
4.6
User support
4.3
Features
4.4

Product details

Starting price:

1usd / per month
more about prices

Free trial:

Yes, get demo

Desktop & Mobile Platforms:

App - Android

App - IOS

Cloud, SaaS, Internet

Training:

Documentation

Online

Support:

Working hours

Online

Software Developer

Samsara
https://www.samsara.com
Set up in 2015
United States

Features

3PL Management
Access Controls/Permissions
Accounting
Alarm Management
Asset Tracking
Audit Management
Audit Trail
Badge Management
Behavioral Analytics
Billing & Invoicing
Carrier Management
Contract/License Management
Cost Tracking
Customer Database
Customer Management

Customer Portal
Data Visualization
Delivery Tracking
Demographic Data
Discount Management
Dispatch Management
Drag & Drop
Driver Management
Driver Settlements
Emergency Dispatch
Employee Management
Employee Time Clock
Event Management
Fleet Management
For Drivers
For Pilots
Fuel Cost Management
Fuel Management
Fuel Tracking
Geocoding
Geofencing
GPS
Historical Reporting
IFTA Reporting
Import/Export Management
Incident Reporting
Industry Pricing
Inspection Management
International Forwarders
Inventory Control
Inventory Management
Investigation Management
Job Management
Live Driver Tracking
Load Optimization
Local Forwarders
Location Tracking
Maintenance Management
Maintenance Scheduling
Mileage Tracking
Mobile Access
Motor Pool
Order Management
Parts Management
Performance Metrics
Personnel Management
Predictive Analytics
Quotes/Estimates
Rate Management
Real Time Monitoring
Real-time Updates
Repair Tracking
Routing
Safety Incident Management
Scheduling
Search/Filter
Security Management
Self Service Portal
Service History
Shipment Tracking
Status Tracking
Technician Management
Territory Management
Third Party Integrations
Tire Management
Trade Area Analysis
Transportation Management
Trip Logs
Truckload Management
Variables Monitoring
Vehicle Information
Vehicle Management
Vehicle Tracking
VIN Lookup
Violation Tracking
Visitor Management
Warranty Tracking
Waybills
Work Order Management

Alternatives Samsara


B
Blanca L.

«The BEST GPS System»

Usability

Support

Features

5

Overall rating

Benefits:

Software was so easy to set up and use. We also use the on dash cameras which have proven very useful in providing teaching moments to our drivers.

Drawbacks:

No cons. This has been the best product to manage our fleet.

October 3, 2021
Feedback source: the Internet
E
Erika S.

«Easy ELD program»

Usability

Support

Features

5

Overall rating

Benefits:

This program offers a lot of features and has allowed us to extract data that our small company did not previously have easy access to. Managing HOS, fuel usage, IFTA and more are easier now that we use Samsara. In addition, it is easy to use and even our least tech-savvy drivers have been able to use it without issue.

Drawbacks:

There are a lot of tweaks to the system on a regular basis, which sometimes affects the interface of the product. This confuses some of our drivers and is difficult to keep up with for those without much technical/computer knowledge.

In sum:

We analyzed about six ELD programs before making the decision to go with Samsara. It has been an easy transition from paper log books to ELD for most of our drivers. The additional data we get on the truck performance is invaluable. We have been able to extract information to improve business performance over many categories. In addition, Samsara support has always been very quick to address our concerns or fix issues we find.

September 24, 2021
Feedback source: the Internet
A
Anthony S.

«Samsara Commited Fraud Against Our Company»

Usability

Support

Features

1

Overall rating

Benefits:

I have no Pros after there was continuous issues throughout the time I was locked into my contract.

Drawbacks:

Read my overall experience worst experience ever!!!

In sum:

I was a customer of Samsara for over 2 years. After believing Samsara was a good company I referred other companies, also due to the referral incentives pushed by their sales associates. I referred a fleet over to Samsara after some time Samsara stop receiving payment from the referred company they decided to take money from my card on file monthly for that referred companies bill. I was unaware when it started thinking it was my monthly payment for my fleet of truck until one day I was looking through bank statements and noticed multiple payments being pulled monthly from Samsara. I immediately contacted their accounting department and was given the run around for nearly two months. After sometime a rep called me and basically said it was a mistake that must of been my fault and they will not be refunding over 3,000.00 that was deducted throughout nearly a year. I tried to reason with them as being a long time customer that they can pay me back slowly or work out some type of repayment and I was basically told they will not reimburse any of my money taken. I am taken the proper steps now to ensure I am reimbursed by Samsara since they were illegally pulling payments from my account for another trucking company's bill. I am also leaving this comment to make other customers aware of the shady business being performed behind closed doors.

August 25, 2021
Feedback source: the Internet
Sierra S.

«DO NOT USE THIS COMPANY»

Usability

Support

Features

1

Overall rating

Benefits:

THE FALSE ADVERTISING the idea of what the company and their equipment would do . I could integrate to our company software ( which our software people got done on our side) Samsara never did their part to run logs to see if it was working.

Drawbacks:

The coaching features do not work as advertised. Heat from your windshield will interfere with its performance entirely, promise of future equipment being developed which never came to be available. switch sales tactics, poor customer service,

In sum:

Our contract with your company started at the end of March 2019 and our dashboard turned off October 2019. EVEN THOUGH I HAVE PAID FOR FULL YEAR OF SERVICE ON MY DEVICES. We had to keep Verizon connect active and ongoing while we waited for your installation. Installation crews never could get them installed correctly . We were told that this system would alert for distracted driving, if there was a car stopped in front of you it would alert you, non of the in cab "coaching" features worked. The only two features that ever worked (not consistently, rarely did this work correctly) was the "your seatbelt is unbuckled" and "please reduce speed" . We made this switch to Samsara due to the salesperson advertising these features to us, which never worked. We were happy with our Verizon connect. We were told you had multi rear camera and side camera options That we're coming out within 4-5 months. That never happened. We were told we would be on a monthly billing cycle. Only to be told later that they were giving us 30 day month trial and that you did not offer monthly cycle. We never do annual billing cycles. This would have been a deal breaker for us. We spent $3000 integrating this product with our company operation software.we still have never even gotten to make sure works , yet since we haven't been able to pull a log from Samsara. Not having a fleet program is putting my company drivers at risk. This advertising was fraud. Our agreement has been breached.

August 22, 2021
Feedback source: the Internet
H
Hillary L.

«Complete package for GPS and DOT compliance»

Usability

Support

Features

4

Overall rating

Benefits:

It's great having GPS, driver logs and vehicle inspections in one place. Our team uses GPS daily to keep on top of trips in progress for our chauffeur service. We do have vehicles that are under FMCSA jurisdiction, so we need to keep detailed driver logs and vehicle maintenance files, which are all done through Samsara as well, making things easier.

Drawbacks:

Unlike our last GPS service, you're not able to drop a pin to get a time when a vehicle was at a certain location. This is a bit of a nuisance and you have to guess.

In sum:

It's really nice that Samsara GPS pings frequently. This means you can watch vehicles moving in real time, which is great for updating VIP clients. The DOT compliance portion completes the GPS services.

August 22, 2021
Feedback source: the Internet
Christopher K.

«Great Newer System With Huge Potential»

Usability

Support

Features

5

Overall rating

Benefits:

A web-based vision system administration platform means being able to check on the camera feed and make adjustments in real time on my work laptop, home computer, cellphone, or tablet. The software is easy to set up and the implementation assistance Samsara provided made commissioning a simple task when compared to other industrial vision systems. The quality of the camera is apparent from the moment you take it out of the box, and the software is made with the modern user in mind. The other thing that really impressed me was that for what you pay, you receive free feature-rich firmware and software updates to your equipment during the life of your contract. This has already improved the effectiveness of our system quite a bit.

Drawbacks:

On the hardware side, connecting the camera system to our existing line equipment was a bit difficult since the unit is designed to work on 12VDC instead of 24VDC or 120VAC which are far more common in industrial control systems. On the software side, there is a noticeable amount of lag at times when making adjustments. I'm not sure if that's connectivity or optimization issues, but it can make fine-tuning a bit difficult.

In sum:

The sales rep was a bit pushy, the management is very knowledgeable and eager to work with you, and the engineer they sent to help with commissioning was very helpful in making that process go smoothly and providing effective training. Samsara is great about quick responses, I don't have to wait long with a question.

August 21, 2021
Feedback source: the Internet
B
Bill S.

«Adaptive Product »

Usability

Support

Features

5

Overall rating

Benefits:

Samsara software is easy to use. It supplies us with full integration with our TMS. The efficiency and ease of use has allowed us to adapt our business in these challenging times.

Drawbacks:

The only 2 things I think are cons for this software does not utilize or give us the option to use military time. Also we would like to see a couple different options for video retrieval. I personally would like to see at least the ability to pull a 2 minute video or even up to a 5 minute video.

In sum:

Samsara has been great to work with. They have allowed us to stream line a few of our companies operations. They have also allowed us to increase our companies over all safety with real time tracking and driver coaching.

August 16, 2021
Feedback source: the Internet
Kevin M.

«Easy to use, does most of what we need»

Usability

Support

Features

5

Overall rating

Benefits:

Uses google maps, so little to no learning curve on how to operate the GPS software. Quick refresh time, about 15-20 second delay from actual location when driving, very good compared to 1 minute delays from other companies. Easy to add locations in bulk through csv list importing, easy to see where vehicles are on the map and where they have been.

Drawbacks:

Route optimization would be nice, to be able to put in a list of addresses and click optimize. Currently you can only do this with delivery times, but if you are a service industry like mowing, it does not make sense to put in delivery time windows. CSV bulk address importing will duplicate entries if you upload a list with a few updates, so keep that in mind. Would be nice if it would recognize duplicates and ask if you want to update or skip them.

In sum:

Working with samsara has been good, initially watch out how you sign up with the overall contract, make sure you sign up through Samsara and not the financing company they send over first.

August 13, 2021
Feedback source: the Internet
D
David S.

«Samsara Gateway and camera »

Usability

Support

Features

5

Overall rating

Benefits:

Easy to use. Team driver logs accessible from same page. Reliable

Drawbacks:

I haven't have any problems using the Samsara dashboard software.

July 30, 2021
Feedback source: the Internet
M
Michael N.

«Routing and API integration for Proof of Delivery is not reliable - No tech support follow up»

Usability

Support

Features

3

Overall rating

Benefits:

The cameras, vehicle monitoring and GPS are very good. Managers using the web app like the ability to check-in on the cams as the drivers are on their delivery routes. Detailed vehicle information provided to our Fleet Operations is extremely useful in managing vehicle maintenance.

Drawbacks:

Using the API to download routes and create Proof of Delivery documents has proven to be unreliable and Samsara Tech support is nowhere to be found. Very helpful with simple things but anything with the API is beyond them. After spending over $20,000 building the connection and screens to support Proof of Delivery, we found it simply would not work reliably with about 20% of the document signatures not being captured by Samsara. Also could not post a route larger than 20 stops, that is the limit built into Samsara, we can have routes with up to 30 stops in a day. Samsara never tried to work directly with my team, instead we had to upload screenshots, code snippets and detailed explanations which they would take 3 to 5 days to respond to, never providing any fix or communicating with us directly. This went on for over 8 MONTHS and finally we had to pull the plug on the project and just use the driver / vehicle monitoring functions. Huge waste of time and resources.

In sum:

Sales team is very nice and tries to help, but the upper level tech support is non-existent or simply does not care. Overall the basic functionality of Samsara is good, but be very careful of trying to integrate too deeply as you will be on your own with the API.

July 17, 2021
Feedback source: the Internet