Compare Blackbaud CRM и Givebutter

Benefits:

We used this software at a previous organization that I worked at. Blackbaud has an incredible amount of reporting functionality. You can manipulat... Read more

We used this software at a previous organization that I worked at. Blackbaud has an incredible amount of reporting functionality. You can manipulate data any way you can imagine. Now that I have worked with other donor databases, I've come to appreciate in an even deeper way how much functionality Blackbaud's programs have.

Drawbacks:

It takes a fair amount of experience and training to get the most out of the software, just because it can do SO much! It is fairly user friendly ... Read more

It takes a fair amount of experience and training to get the most out of the software, just because it can do SO much! It is fairly user friendly for the basics, but when you are doing advanced query building and importing large amounts of data, you are going to need some technical assistance. But, they are pretty good about providing it.

Summary:

Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to affor... Read more

Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents.

Benefits:

What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of... Read more

What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of your data is a very secure envrionment

Drawbacks:

I did not like the level of customer level support that was provided when requiring answers to technical questions, and the timliness of response w... Read more

I did not like the level of customer level support that was provided when requiring answers to technical questions, and the timliness of response was not always the grestest.

Summary:

Benefits:

The software is extremely detailed and if the user is trained it takes much less manual implementation than other less expensive competitors. This ... Read more

The software is extremely detailed and if the user is trained it takes much less manual implementation than other less expensive competitors. This software is offered on the desktop as well as a cloud-based version. There are many additional products offered with the CRM to offer a whole encompassing experience with little manual effort.

Drawbacks:

Complex and not user friendly, difficult to teach new users, and for small non-profits too many options.

Summary:

To start, Blackbaud has terrible customer service. My organization has been with Blackbaud over two decades and when interacting with our Blackbaud... Read more

To start, Blackbaud has terrible customer service. My organization has been with Blackbaud over two decades and when interacting with our Blackbaud financial representative I was not informed of this information. Blackbaud would require my organization lock into 3-year contracts at a time. Furthermore, my organization paid extra for this product called "Address Finder NXT" which is suppose to update the donor list for deceased donors. However, when performing my own experiment this product was not accurate. My organization did not renew a contract so Blackbuad auto-renewed my organization for another 3 years without our permission. As the new development coordinator I ended our 23-year relationship with Blackbaud for a more affordable customer-friendly Donor software company. For small non-profits I would not recommend Blackbaud. I would never recommend Blackbaud CRM to any organization.

Benefits:

Blackbaud CRM is has a lot of useful tools for fundraising, donor management, and grant writing. We have used this product for several years and it... Read more

Blackbaud CRM is has a lot of useful tools for fundraising, donor management, and grant writing. We have used this product for several years and it has been great tool for our company for the past 2. We learned after the first year if we didn't really learn the product and spend time watching the online and tutorials from the company then this product was not worth the money. The tutorials and modules are very helpful for making the most of the product. The price is worth it if you commit to learning and using tit to it's full capacity. The customer service is always great and reps are very helpful.

Drawbacks:

You have to put time in on the front end to learn the product or you will most not take advantage of all the software has to offer. It is not hard ... Read more

You have to put time in on the front end to learn the product or you will most not take advantage of all the software has to offer. It is not hard to use once you learn but the software is not the most intuitive so you have to learn as opposed to just jumping it in and things being easy to figure out naturally.

Summary:

This has been a great tool for tracking grants for us. Before we just tracked this information in a multi-tab excel workbook. Taking advantage of t... Read more

This has been a great tool for tracking grants for us. Before we just tracked this information in a multi-tab excel workbook. Taking advantage of this part of Blackbaud has had a huge benefit to us. All of our fundraising and grant data is in one place instead of stored in multiple locations we have a more thorough picture of our fundraising goals and performance.

Benefits:

Givebutter is easy to use, has lots of great features, and gives you control over your data. It also doesn't require a barge or boatload of cash to... Read more

Givebutter is easy to use, has lots of great features, and gives you control over your data. It also doesn't require a barge or boatload of cash to get started. Givebutter has a great team of specialists ready and willing to help you through your initial configuration as well as your ongoing work with the platform.

Drawbacks:

There are no drawbacks. We are eager to see what new features Givebutter continues to implement to make its communication with other platforms comm... Read more

There are no drawbacks. We are eager to see what new features Givebutter continues to implement to make its communication with other platforms common in the space as seamless and easy as its current complement of offerings. We are also eager to see FORM applications grow so we can retired other solutions we have entirely. We are working hard to earn enough annual dollars to afford custom URLS and the giving hub. Two great features we are eager to implement as WE grow.

Summary:

We have been greatly satisfied with Givebutter. The zero fees and complete data transparency have put us in the drivers seat with our online fundra... Read more

We have been greatly satisfied with Givebutter. The zero fees and complete data transparency have put us in the drivers seat with our online fundraising initiatives. Using Givebutter has dramatically increased our online fundraising potential. We are eager to keep this product in our arsenal of tools in the work ahead of us.

Benefits:

It has a clean and simple user interface, which required very little training time as I onboarded new Users from our staff. Their support team is v... Read more

It has a clean and simple user interface, which required very little training time as I onboarded new Users from our staff. Their support team is very responsive and knowledgeable, and help to guide us through all of our questions. Their organization has a customer-centric focus, and is designed to receive and adapt based of their user feedback. We also really liked its ability to integrate with our CRM.

Drawbacks:

Currently they do not offer an online auction function (silent or live), but this feature is in development and anticipated this year. We also did... Read more

Currently they do not offer an online auction function (silent or live), but this feature is in development and anticipated this year. We also did not like the Tips feature, which if activated removed their platform fees. Essentially, if you leave the Tip feature on then at checkout it provides the donor with the option to also tip Givebutter. We felt that this was confusing to our donors, who may not understand what Givebutter is, and that those funds would not be included as part of their gift to our organization. We would instead prefer to have a flat platform fee, but realize this probably means they would make less money. Also, the integration with our CRM was limited in terms of what data migrated where. We hope to see that change, so more information can be captured via Givebutter and automatically synced into our CRM.

Summary:

We created our account in 2020 and it solved the immediate critical need of reaching supporters for our fundraising events amidst a pandemic. Becau... Read more

We created our account in 2020 and it solved the immediate critical need of reaching supporters for our fundraising events amidst a pandemic. Because of Givebutter, we had an immediate and headache-free solution that allowed us to raise almost $40K so far. Also, we are an agency with many different programs, each of which manage their own unique fundraising campaigns and have their own unique needs. Givebutter offers three different types of fundraising campaigns, which allowed each of our Programs to run the type of campaign they needed.

Benefits:

Truly a 'All-in-one fundraising for the modern nonprofit'

Drawbacks:

N/A. The landing page is a bit busy but this doesn't impact the integrity of the software.

Summary:

Pleasant transition to Givebutter. Free trial was promising. Will be using for nonprofit donor base going forward.

Benefits:

It's very user-friendly and easy to use.

Drawbacks:

Not much. Everything is great about this.

Summary: