MobileCause

Benefits:

I appreciate the versatility of the software and the ability to customize it.

Drawbacks:

If I have to say anything negative it is that there is so many things you can do with mobile cause that sometimes it can be overwhelming to decide what to do first.

In sum:

I am very thankful for the customer service at MobileCause. We were able to set up one on one discussions and trainings so that we can get the most out of the service.

Benefits:

The ease of use for the client/donor side. It is simple to go on and make an easy gift.

Drawbacks:

The RSVP forms are sometimes difficult to configure in the way we want them. Also, not allowing a login for donors to see their consolidated giving, get access to tax receipts, etc. is a feature we would like to see.

In sum:

Simple and easy way to accept gifts. Form always looks nice and clean on computers, tablets, and mobile devices.

Benefits:

The company has kept a steady price while increasing service availability and innovations.

Drawbacks:

There sometimes is not a ton of flexibility and there can be a lag in customer service due to usually being unable to reach someone by phone or text.

In sum:

It's been a great experience. I wish it worked more seamlessly with Raiser's Edge, but at leas there is Importacular.

Benefits:

Instant dashboard, easily downloadable files, previews options along the way, videos for support, testing options prior to send.

Drawbacks:

not having the ability to change thank you message for individuals who opted into sustainer giving. Having the attachment links be counted against the character count in the text.

In sum:

My overall experience has been a positive one.

Benefits:

I love that customer support is VERY quick to answer all of my questions.

Drawbacks:

I don't like how items aren't as easy to use in comparison to our previous donation's platform. However, We have only been using this software for about 3 months, so I'm sure I just need to use this platform a bit more in order to get accustomed of the functionalities.

Benefits:

Our organization selected Mobile Cause as donation platform based on the text to donate features demonstrated from our Sales Representative. For the most part, this feature works well when a donor has full understanding of their personal smart phone and texting features.

Drawbacks:

As a small non-profit, we had hopes that Mobile Cause would be a streamline platform that would allow us to capture donations without having to have a registration/auction service to process payments, manage registration, etc. If I had not had the excellent support of rep from the Mobile Cause Support Team, I would have been able to set up our event or manage all the day of issues we encountered with Text to Donate, ticketing, and payment. The issues we encountered are too many to list in this review. I have attempted to rectify our concerns with the Mobile Cause management with no success. We lost money due to the glitches in the system that have not been addresses to date.

In sum:

I would not recommend this platform to small organizations that rely on volunteer support at the special events. The system is not intuitive to quickly train a volunteer. There are also too many levels to set up the system for a small organization with limited staff to dedicate their time to navigating the platform. The videos, and support provided by Mobile Cause were helpful during the set-up process, but could not help during the day of event issues that we encountered, thus causing our guests, volunteers, and staff much stress and disappointment.

Benefits:

I like the ease of running reports and that we can connect our PayPal as an option to our donation page. Also allowing recurring donations & changing those is a plus.

Drawbacks:

Setting up forms for our particular use has not always been easy. And it depends on the rep you get. Some are very helpful while others sometimes make you feel like you should know how to do what they do all day, everyday

In sum:

It's been helpful for our process. I still feel it's a bit expensive but I do see additional features constantly being added and that has made me feel better about the cost

Benefits:

This is a fairly easy to use product that allows you to create an unlimited number of highly customized online donation forms that you can use to raise one-off and recurring gifts from individuals and through crowdfunding. You can also manage your events and volunteers. Security and functionality has been excellent. Reporting is highly detailed and customizable, and the pricing options for nonprofits are quite generous and affordable.

Drawbacks:

Building and editing the forms does take a little getting used to at first, as does navigating the administrative controls. Some parts were not intuitive but that could just be me. Once you get used to the system, it is usually very easy to figure out how to achieve your tasks.

In sum:

We were in desperate need of a mobile-optimized giving platform, as our data showed that over 80% of our website users were coming to us on a mobile device. We looked at a few other options, but MobileCause by far had the best customer service, and the most affordable pricing options. We have been quite happy with the results over the last 5+ years of working with them.

Benefits:

I really like that its fairly easy to use and that you can text to give and see the back end of the account.

Drawbacks:

I don't like that you can't pick the specific date to start a recurring payment and sometimes the forms are hard to navigate

In sum:

Overall we got MobileCause so that we could use the thermometer and text to give function. We are also using this to process credit card donations on our website.

Benefits:

I like the unlimited campaign forms we can create and ability to customize each to fit our appeal message, including the awesome text-to-donate option.

Drawbacks:

I wish there was a way to download reports and see all donor activity and history, by donor name, in one report (perhaps that is possible and I am just not aware?).

In sum:

MobileCause has been a Godsend for our organization since we began using it in 2018 for all of our campaigns. Our donors appreciate the ease and straightforwardness of our donation forms, and we in turn appreciate the incredible array of engagement tactics and services the platform offers that has played a huge role in the success we've had in some of our campaigns and events.