Compare Club Caddie и Golf EMS

Benefits:

You can have an operator trained in basic functions in just minutes to begin ringing up sales on the POS system and the Tee sheet.

Drawbacks:

I would like to see suggestions in the back end for what to title rack rates. I know they differ by all types of courses, however they could start ... Read more

I would like to see suggestions in the back end for what to title rack rates. I know they differ by all types of courses, however they could start you with suggestions of what many operators use.

Summary:

Overall experience is great. Customer support and my account manager are fantastic. The software is very intuitive and the back end has a multitude... Read more

Overall experience is great. Customer support and my account manager are fantastic. The software is very intuitive and the back end has a multitude of features.

Benefits:

We have found the Club Caddie POS software and operating system to be very reliable and a seamless replacement for our previous software provider. ... Read more

We have found the Club Caddie POS software and operating system to be very reliable and a seamless replacement for our previous software provider. We utilize their online tee sheet as well as their credit card processing partner. Everything works together in harmony and has proven to be cost effective and efficient.

Drawbacks:

I like the whole package! They have a great product with a great team behind it!

Summary:

Being cloud based we were able to use all of our existing hardware and most importantly it allows me to stay tuned in with operations no matter whe... Read more

Being cloud based we were able to use all of our existing hardware and most importantly it allows me to stay tuned in with operations no matter where I am. Integration and installation was quick, efficient and done completely through remote access. The online training was thorough and concise with just enough input initially to get us up and operational without overloading. This allowed our staff to quickly gain the confidence and understanding needed to go live and as we progressed; their support team was always available and very capable which is understatedly huge! We all know that questions, issues and glitches arise at the most in opportune time or when everything quiets down late into the evening. We are two years in with their system and have never been left without immediate first rate support. Club Caddie isn't a one size fits all. I liked that we weren't overwhelmed with features and kits/components that we did not need; therefore, we found it very adaptable, customizable and intuitive. As for their development team, they are always listening and looking for feedback. As we, course owners and operators, come up with new ideas and suggestions for added features we'd like to see, they listen and get busy. As we evolve, they evolve. The results are there! The updates and integrations of new features is a sign to me of a company that wants to succeed and be out front. As a course owner for over 10 years, I can highly recommend them as a software provider!

Benefits:

I work in the office so I did not use the point-of-sale on a daily basis so I can't answer this adequately, but the people who did use the system o... Read more

I work in the office so I did not use the point-of-sale on a daily basis so I can't answer this adequately, but the people who did use the system on a daily basis did not care for it which is one of the reasons we made the switch to another company

Drawbacks:

Their customer service has been horrible. I don't care for the quality of the reports and now all of my data for the previous month has completely ... Read more

Their customer service has been horrible. I don't care for the quality of the reports and now all of my data for the previous month has completely disappeared so I can't even pay my sales tax because all my reports are currently unavailable for some reason. I reached out to customerservice on numerous occasions over the last 3 to 4 days and they just keep telling me they're working on it so now my sales tax is late and I will be paying penalties. We had to switch to another company in the middle of our busy season because we just couldn't stand it anymore.

Summary:

Benefits:

I really like the flow of this software. You can maneuver around within this software within one view. You don't have to go to other sites or pag... Read more

I really like the flow of this software. You can maneuver around within this software within one view. You don't have to go to other sites or pages to do your main tasks. It's also maintained updated and enhanced with new features.

Drawbacks:

The biggest thing I would have to say that I least like about the software was not finding them sooner. We went so long with dealing with outdated... Read more

The biggest thing I would have to say that I least like about the software was not finding them sooner. We went so long with dealing with outdated software and tech until we found ClubCaddie

Summary:

Everything has been awesome with ClubCaddie from the start. We had them come out to our location and help implement the software ON SITE! which wa... Read more

Everything has been awesome with ClubCaddie from the start. We had them come out to our location and help implement the software ON SITE! which was huge.

Benefits:

There are many things to like about GolfEMS, you can start with their fantastic customer support - it is really a forgotten art with many companies... Read more

There are many things to like about GolfEMS, you can start with their fantastic customer support - it is really a forgotten art with many companies but GolfEMS response is great. Along with their willingness to develop the product based on customer feedback. Many other benefits such as payment direct through processor integration nightly, extremely adaptable and easy to navigate registration forms for both the golf course and their customer. They have been very thoughtful when creating and although we have some complex set-ups, there has never been an instance where the form was not be able to accommodate - they have thought of everything!

Drawbacks:

I would like to see more customization within the look of the registration forms, along with the ability to embed the registration form directly in... Read more

I would like to see more customization within the look of the registration forms, along with the ability to embed the registration form directly into websites so it never looks as if the customer is going to a 3rd party for fulfillment. Lastly, there would be some unique opportunities if utilized via a tee sheet integration to be able to book tee times right from the form. With all of the said, these do not take away from a fantastic experience and I highly recommend to anyone needing such a service.

Summary:

GolfEMS has really assisted in our ability to drive incremental revenue through their software, along with the needed ability to have online regist... Read more

GolfEMS has really assisted in our ability to drive incremental revenue through their software, along with the needed ability to have online registration for any program is a must in today's marketplace. The flexibility of payment both to the customer or hosted through the club is very beneficial when marketing to different customer segmentation's as well.

Benefits:

Easy of use Fast implementation and duplication for multiple events We've used this system for a few years now and have never come across an issue... Read more

Easy of use Fast implementation and duplication for multiple events We've used this system for a few years now and have never come across an issue that we were unable to work through with the team at GolfEMS Ease of working with the GolfEMS team Immediately available for use

Drawbacks:

Some features are still being developed for future use

Summary:

My overall experience with GolfEMS has been fantastic. Their team has been very attentive to our needs and have worked with us directly to provide ... Read more

My overall experience with GolfEMS has been fantastic. Their team has been very attentive to our needs and have worked with us directly to provide a phenomenal experience.

Benefits:

GolfEMS allows us to offer league sign-ups, tournament registrations and event payments all within a single system. Payments are processed quickly ... Read more

GolfEMS allows us to offer league sign-ups, tournament registrations and event payments all within a single system. Payments are processed quickly and securely.

Drawbacks:

The reporting functions are not easy to use and do not provide the necessary information to process transactions in one single report. The software... Read more

The reporting functions are not easy to use and do not provide the necessary information to process transactions in one single report. The software does not integrate smoothly with our POS software resulting in the need for manual transactions which are time consuming and inefficient.

Summary:

Benefits:

Easy To Use, Allows Customers To Purchase & Enter Into Tournaments & Events With Convenience, Forms Are Easy To Build, Back End Is Clear & Usable, ... Read more

Easy To Use, Allows Customers To Purchase & Enter Into Tournaments & Events With Convenience, Forms Are Easy To Build, Back End Is Clear & Usable, Cost Of Set Up & Fees Is Minimal, Allows For Tracking Of Spaces Available, Training & Customer Service/Support Is Fantastic & Quick, Brings In Revenue Without The Need For Staff Or Being Open, Would Highly Recommend This Service To Any Business Or Facility!

Drawbacks:

I have no cons to report for the service. I have been very satisfied to date.

Summary:

Fantastic Product & Customer Service! I would highly recommend Golf EMS.