Right-Size Your IT Service Management. Modernize ITSM with an intuitive, fast-time-to-value, and intelligent solution. Freshworks named a Strong Performer in the Forrester Wave™ Enterprise Service Management, Q4 2021. Learn more about Freshservice
Help Desk Software
We collected the best Help Desk Software for your business in 2021. Compare product reviews and features, find new alternative tools and help your business to beat the competitors. Every business has unique characteristics, so we have compiled a software rating including descriptions, features, alternatives and compared with competitors. Find the perfect software for you.
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way. Learn more about Revelation helpdesk
Solve your complaint management issues with fully customized software and experts who will walk you through each step. We provide full, ongoing support. Talk with an expert ready to help customize a software solution to manage complaints and improve customer and team-member relationships. Issuetrak has provided complaint management solutions to thousands of companies for over 15 years. Your unique challenges are important. Speak with the people who can make a difference! Learn more about Issuetrak
Delight your customers with effortless customer service. Engage in more meaningful conversations every day, across every channel, with every customer. Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Trusted by 50,000+ businesses. Learn more about Freshdesk
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys. Learn more about Re:amaze
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Learn more about UJET
LiveAgent boasts the fastest chat widget on the market. We provide a fully-featured live chat software that helps you personalize customer communication. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service. Start your free trial, no credit card required. Learn more about LiveAgent
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software. Hiver is used by 1500 companies including Flexport, Pluralsight, Harvard University, and Appsflyer. Learn more about Hiver
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency. Learn more about Remote Support
SMS texting and live chat has never been easier than with Avochato's solutions for help and contact centers, and teams. With no programming required, you can setup your Avochato phone number in minutes to text your customers, two-way. Segment, import, and broadcast to your customers to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Learn more about BOSSDesk
Make every customer feel like a VIP. Front is a customer communication hub that allows customer success teams to drive retention and expand existing revenue. Teammates can collaborate seamlessly to ensure high-priority messages get in the right hands quickly, share customer feedback, and address support or billing requests. Post-sales teams of 5 and 5,000 alike use Front to get the context and alignment they need to delight customers, inspire trust, and create opportunities for growth. Learn more about Front
The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See for yourself why Gorgias is #1-rated on Shopify. Learn more about Gorgias
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control
Greatly appreciated by SMB's and startups, our Live Chat Software is even more! Our live chat comes with a shared inbox that allows companies to increase internal collaboration and improve conversational experience with your leads and customers on multiple channels. Used by more than 100 000 customers in the world, ou Live chat offers innovative features that will delight your teams and your customers. Learn more about Crisp
IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of problems and manage incidents to boost productivity. ServiceNow lets teams use AI-enabled virtual agents to use custom templates and manage requests related to common customer service and HR situations. Features of the platform include change and release management, predictive intelligence, and knowledge management. Learn more about ServiceNow
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Learn more about Spiceworks
Zendesk Support is the leading cloud based ITSM solution built with the CMDB concept at its core. Seamlessly combine critical assets such as information systems, on-premise information, self-service, and workflows in a single interface. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk
Avaya OneCloud UCaaS (formerly Avaya Aura Contact Center) helps creates natural connections, whether human or digital, across all communication channels. Businesses can drive and align processes, people, applications to power better decision making. collaboration and, information sharing. Learn more about Avaya OneCloud UCaaS
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant and brings together all the tools and context your teams need to deliver great customer service. Zoho brings decades of experience in building, deploying, maintaining, and supporting on-premise and cloud software. Our free plan gives you 3 users free to head start your operations Learn more about Zoho Desk
Help Desk Software
Install an accounting and request management system so that you could resolve the customers’ issues in two clicks. Using advanced HelpDesk software makes it possible to eliminate problems and identify shortcomings more clearly, delegate tasks to colleagues straightway or promptly address the customer problems.
Why you need Help Desk Software?
If the client request rate is low, and your total customer base is small, then there is no need for a request management system. However, if your company provides service for several entities, and what is more these services are associated with different issues, handling a large request flow is getting more complicated.
Today’s Help Desk Software allows you to record and process requests on an automatic basis:
- by email;
- using an online form on the site;
- by phone
- through the “Customer Portal”, etc.
For the customer convenience, we offer notification mechanisms via e-mail or SMS, and to monitor their satisfaction level - rating systems.
To control the number of requests and other key aspects of request processing, one can use different kinds of reports along with a system of developed KPIs.
Convenient internal communication between employees involved in resolving the users’ issues is taking on particular significance now.
Many organizations still use e-mail as their primary tool for internal communication. But using email has some significant drawbacks:
- it is difficult to track all correspondence pertaining to a request;
- at different stages, new employees are mobilized around common problems, as a result, there are too many mail recipients, which may stymie their work;
- staff involvement at different stages of request processing is not recorded;
- there is no convenient tool for obtaining feedback or rating the way the customer request was processed.
Can these problems be coped with? Surely, Help Desk Software may be of great help!
Communication is a crucial component of processing customer requests. All types of interactions should be recorded and transparent for analysis and decision making. In addition, communication includes direct client interaction and the “internal” use for more efficient resolution of operational issues. The software offers a set of useful features for convenient and automated engagement on the client tickets. It enables to:
- eliminate disorder when dealing with the requests;
- exclude an excessive number of letters and addressees while resolving incoming issues;
- increase transparency of all communications, including interaction with clients;
- automatically receive feedback from counterparties.
Help Desk Software will help to make a good job of it!