Compare BOSSDesk и Focus Desk

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorpor... Read more

Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues ge... Read more

Rating
4.6 / 5
0 / 5
Knowledge Management software features
Knowledge Base Management
Knowledge Base Management
Electronic Medical Records software features
Self Service Portal
Self Service Portal
Customer Service software features
Call Center Management
Call Center Management
Help Desk software features
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Network Monitoring
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Network Monitoring
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
Law Practice Management software features
Email Management
Email Management
Call Center software features
Alerts / Escalation
Real-Time Chat
Alerts / Escalation
Real-Time Chat
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

BOSS Support Central - A Remote Support Must Have!

Benefits:

The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 wo... Read more

The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Drawbacks:

We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to ... Read more

Summary:

We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTEN... Read more

William ".
5 / 5

Awesome product and support team for automating and streamlining your service desk.

Benefits:

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enabl... Read more

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Drawbacks:

There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the phy... Read more

Summary:

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information w... Read more

Gary K.
2 / 5

Beta Ticketing System

Benefits:

The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintai... Read more

The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used.

Drawbacks:

This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. O... Read more

Summary:

Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the... Read more

Joshua P.
5 / 5

Excellent platform for Service Desk

Benefits:

Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. T... Read more

Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution.

Drawbacks:

At this time we do not have any issues with the platform.

Summary:

We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these k... Read more

Ronald B.

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