Compare eDesk и Focus Desk

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

eDesk is the #1 eCommerce customer support tool for online retailers. Entirely eCommerce focused, eDesk helps online retailers to quickly receive a... Read more

Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues ge... Read more

Rating
4.3 / 5
0 / 5
Knowledge Management software features
Knowledge Base Management
Knowledge Base Management
Electronic Medical Records software features
Self Service Portal
Self Service Portal
Customer Service software features
Call Center Management
Social Media Integration
Call Center Management
Social Media Integration
Help Desk software features
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
Law Practice Management software features
Email Management
Email Management
Call Center software features
Alerts / Escalation
Real-Time Chat
Alerts / Escalation
Real-Time Chat
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Excellent customer support software

Benefits:

Plugs and integrates into all the various channels we need to plug into and provides customer information and data within the help desk ticket. Bei... Read more

Plugs and integrates into all the various channels we need to plug into and provides customer information and data within the help desk ticket. Being able to provide Multi-lingual support in our native language is a fantastic feature as is the ability to utilize response templates. Feedback mechanism works very well and easy to customize to our assorted needs.

Drawbacks:

Needs to offer an integrated and customizable knowledge base. Ticket numbers are difficult to find. In general, reporting is good but simplistic a... Read more

Summary:

Verified Reviewer
4 / 5

Has made our help desk much more streamlined.

Benefits:

It has taken all of our marketplace messages, from eBay to our website and combined them all into one easy to understand message inbox, it is order... Read more

It has taken all of our marketplace messages, from eBay to our website and combined them all into one easy to understand message inbox, it is ordered so your always replying to the most urgent messages first no matter which marketplace the message has come from, it also has a count down timer next to each message so you know how long each message has been waiting, particularly important when Amazon requires a reply in 24 hours. One of the main advantages is that most if not all messages sent from a customer will import into one message thread, so if a customer is trying to play customer services off different representatives it is great for reading back through what has or hasn't been said, both by the customer and your own customer services. There are a number of other features such as auto reply's and folder sorting an flagging that we haven't used, but they seem like very useful features for some business. One area that has helped greatly save time is the template feature that drags in customer information, allowing you to have a list of predetermined reply's but the emails are still personalised to the customer, with names, addresses, usernames etc all importable to a message. Xsellco are always developing the platform and adding new features, live chat is something we plan to explore further in the future, all in all a great bit of software.

Drawbacks:

From a set up point of view, having to attach each market place individually for each country you sell in can be a long process, given the Amazon i... Read more

Summary:

Streamlined our customer service team role by providing the right information with the tools to action it.

rob p.
1 / 5

It used to be so good

Benefits:

When "eDesk" was "xsellco" it actually worked, so that was nice.

Drawbacks:

It doesn't work. You have to close out the software sometimes to get it to refresh. You will occasionally not be able to open attachments, use snip... Read more

Summary:

Overall, we are disappointed with the product and the service.

Rachel K.
5 / 5

Does a great job of providing support for eBay and Amazon

Benefits:

Not many competing help desk services do a good job of combining eBay and Amazon support into one inbox to create trackable tickets that can be han... Read more

Not many competing help desk services do a good job of combining eBay and Amazon support into one inbox to create trackable tickets that can be handled by a team.

Drawbacks:

It is pricy, especially when combined with other XSellco products. They all work very well, but the monthly or yearly costs really add up. At the e... Read more

Summary:

Amazon requires prompt response to customer inquiries, as does eBay. Customer questions, return requests, etc. all come into one easy inbox so it k... Read more

Ryan S.

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