Compare Elementool Help Desk и Focus Desk

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.

Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues ge... Read more

Rating
4 / 5
0 / 5
Electronic Medical Records software features
Self Service Portal
Self Service Portal
Customer Service software features
Call Center Management
Call Center Management
Help Desk software features
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
Law Practice Management software features
Email Management
Email Management
Call Center software features
Alerts / Escalation
Real-Time Chat
Alerts / Escalation
Real-Time Chat
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Application

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
4 / 5

Elementool Ticketing System

Benefits:

Elementool Help Desk/Ticketing system allowed us to convert customer reported issues from email to ticketing system. Elementool allowed us to track... Read more

Elementool Help Desk/Ticketing system allowed us to convert customer reported issues from email to ticketing system. Elementool allowed us to track requests by type, such as bug, maintenance, enhancement, new job, etc. Elementool was very easy to use and easy to train others.

Drawbacks:

Elementool is a ticketing system. Unlike some other Helpdesk type systems it does not have project management or project planning functionality.

Summary:

Our experience with Elementool Help Desk was positive overall. It is a good value for the money. It is a good ticketing system and allowed us to be... Read more

Briana C.

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