Compare Focus Desk и Forethought

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues ge... Read more

Forethought improves the overall customer and agent experience by connecting to your existing help desk and answering incoming support tickets fast... Read more

Rating
0 / 5
4.4 / 5
Electronic Medical Records software features
Self Service Portal
Self Service Portal
Customer Service software features
Call Center Management
Call Center Management
Help Desk software features
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
Law Practice Management software features
Email Management
Email Management
Call Center software features
Alerts / Escalation
Real-Time Chat
Alerts / Escalation
Real-Time Chat
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
4 / 5

Great For Finding Additional Information

Benefits:

The feature I like most is being recommended previous tickets that deal with the same subject matter. It's especially helpful to ensure I am being... Read more

The feature I like most is being recommended previous tickets that deal with the same subject matter. It's especially helpful to ensure I am being consistent with my teammates and for helping me answer questions I'm unsure of.

Drawbacks:

This software does sometimes recommend information that does not pertain to my ticket. Sorting through the incorrect information can be time-consu... Read more

Summary:

Overall, I think this is a great option for our company and I'm looking forward to using this product more fully in the future.

Jessica G.
4 / 5

Great tool for help desk; I look forward to seeing more updates and features.

Benefits:

It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window ... Read more

It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window entirely and add to a reply with the click of a button is a huge timesaver. There's also a combination of categories from past tickets to articles, which can be helpful, especially as they are organized separately. It's a great add-on where it's easily accessible when needed, but does not take away from ease-of-use on Zendesk overall.

Drawbacks:

I noticed that the articles used to include a direct hyperlink when added to a reply, but now just add the content of the article. It would be nice... Read more

Summary:

The ability to connect easily with other resources is so helpful! I'm looking forward to seeing the further developments and especially seeing more... Read more

Emilie M.
4 / 5

Forethought is a solid business tool for email deflection

Benefits:

Contact deflection rates and configurability to improve quality.

Drawbacks:

It takes a lot of work to ensure the model fits business needs.

Summary:

Celena S.
5 / 5

Very Helpful

Benefits:

Our company is using the full suite of products currently offered by Forethought. We have found them all to be helpful so far, although we are sti... Read more

Our company is using the full suite of products currently offered by Forethought. We have found them all to be helpful so far, although we are still in the implementation stage.

Drawbacks:

Agatha AI is still learning since we are new customers, so she doesn't yet always suggest the best answers.

Summary:

The team at Forethought have been fantastic to work with throughout the entire process so far!

Tanya B.

Alternative software

rating

4.3 ( 3 reviews )

Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services. Learn more about Assyst System

Web-based, available in a hosted or in-house environment. It's easy to manage and end users actually like using it. Learn more about ITsDone Help Desk

rating

4 ( 1 reviews )

Secure web-based remote control of a customer's PC, within seconds of the customer's call for help. Learn more about I'm OnCall

rating

3 ( 1 reviews )

Web based help desk software designed for small businesses that wish to effectively organize technical support online. Learn more about Polar HelpDesk

rating

4.4 ( 50 reviews )

The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Learn more about Spiceworks

Streamline your client service processes with ConnectWise Manages powerful help desk platform. ConnectWise Manage leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise Manage's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently. Learn more about ConnectWise Manage

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing. Learn more about Elementool Help Desk

MSM

Marval MSM is an integrated, innovative, multi-level IT service management (ITSM) software solution - a secure, reliable, scalable and stable technology that supports IT business services and growth strategies. Marval MSM ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision. Learn more about MSM

rating

4.3 ( 43 reviews )

osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket queues, ticket filters, configurable help topics, ticket locking mechanism, ticket transfer, thread action, service level agreement plans, customer portal, search functionality, task management, and more among others. It also lets administrators send personalized automated responses to clients. Learn more about osTicket

#1 FOR SCHOOLS, UNIVERSITIES, AND STATE & LOCAL GOVERNMENT. A robust help desk built with ITSM power to increase end-user satisfaction, minimize level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For government, K-12, and higher education including universities, colleges, etc. Join hundreds of other government organizations and schools, and TRY IT TODAY FOR FREE! Learn more about everything HelpDesk