Compare Focus Desk и HESK

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues ge... Read more

Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.

Rating
0 / 5
3.8 / 5
Knowledge Management software features
Knowledge Base Management
Knowledge Base Management
Electronic Medical Records software features
Self Service Portal
Self Service Portal
Customer Service software features
Call Center Management
Call Center Management
Help Desk software features
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
Law Practice Management software features
Email Management
Email Management
Call Center software features
Alerts / Escalation
Real-Time Chat
Alerts / Escalation
Real-Time Chat
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
4 / 5

Fast and intuitive Support Desk

Benefits:

It's fast process of setting up and get everything aligned.

Drawbacks:

All features offered in hesk are not free. Prominent features are paid.

Summary:

SLA and Customer support, ticket generation with the assignment of agents.

Ummar H.
4 / 5

Hesk review

Benefits:

I like that u can customize this software to fit your company needs and that u can basically modify and do anything you want with it and it's e... Read more

I like that u can customize this software to fit your company needs and that u can basically modify and do anything you want with it and it's easy to install and use

Drawbacks:

In the beginning I had problems because it keeps sending me emails I'm my personal mail account but when I fix that it work perfectly

Summary:

I use to work at a big company and I implemented hesk as a alternative to a help desk software because that did not have anything to register tick... Read more

Chevaun D.
3 / 5

Works fine - for free software

Benefits:

Used this helpdesk for years. Works vastly better then having no ticket system.

Drawbacks:

Features/support are lacking compared to premium ticket system options.

Summary:

Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software f... Read more

Samuel D.
5 / 5

Easy to install, to use and assistance

Benefits:

Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage.

Drawbacks:

Nothing in particular, it's good software

Summary:

Verified Reviewer

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