Compare Focus Desk и osTicket

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues ge... Read more

osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operation... Read more

Rating
0 / 5
4.3 / 5
Electronic Medical Records software features
Self Service Portal
Self Service Portal
Customer Service software features
Call Center Management
Call Center Management
Help Desk software features
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
Law Practice Management software features
Email Management
Email Management
Call Center software features
Alerts / Escalation
Real-Time Chat
Alerts / Escalation
Real-Time Chat
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

Great Help Desk Ticket System

Benefits:

oS Ticket has been a great IT Help Desk system for our company. Users can easily send in a help request via email, and oS ticket automatically cre... Read more

oS Ticket has been a great IT Help Desk system for our company. Users can easily send in a help request via email, and oS ticket automatically creates a ticket and alerts our help desk. The system allows for tickets to be assigned to different technicians, change hands, and keeps a detailed note/tracking of everything associated with the ticket. There are a lot of great reports as well, including # of tickets closed, average response time, etc.

Drawbacks:

Summary:

Kyle M.
4 / 5

Miglior sistema di ticketing gratuito sul mercato

Benefits:

Offre tutte le funzionalità necessarie per gestire i ticket degli utenti o dei clienti configurando team o gruppi di lavoro. Possibilità di creare ... Read more

Offre tutte le funzionalità necessarie per gestire i ticket degli utenti o dei clienti configurando team o gruppi di lavoro. Possibilità di creare campi custom e di personalizzare i template del form di inserimento dati.

Drawbacks:

Ho trovato qualche difficoltà nella configurazione iniziale degli utenti e dei team di lavoro, presenta però una grande community online.

Summary:

Abbiamo impostato il software per la gestione dei nostri clienti e lo utilizziamo ormai da diversi anni senza nessun problema.

Michele G.
5 / 5

OsTicket can provide what we need

Benefits:

this ticketing system can have many categorized and element. so it is more easier to you while make your own form.

Drawbacks:

i think os ticket must build some business intelegent dashboard or make a decision report for management.

Summary:

my experience use this osticket is satisfy. this can very useful especialy if you are the first time use ITSM and ticketing management.

Indrawan I.
4 / 5

Probably Best Free Customer Support Platform ever.

Benefits:

Drawbacks:

Summary:

OSTicket is so far my beloved customer support system when it comes to free platforms and easy of use functionality. I have spent over 1 year of ma... Read more

Giorgi G.

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