Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services. Learn more about Assyst System
Compare Focus Desk и Polar HelpDesk
Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.
| Starting price | from 1 usd. | from 1 usd. |
| Who this service is for |
Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues ge... Read more |
Web based help desk software designed for small businesses that wish to effectively organize technical support online. |
| Rating | ||
| Knowledge Management software features |
Knowledge Base Management
|
Knowledge Base Management
|
| Electronic Medical Records software features |
Self Service Portal
|
Self Service Portal
|
| Customer Service software features |
Call Center Management
|
Call Center Management
|
| Help Desk software features |
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
|
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
|
| Law Practice Management software features |
Email Management
|
Email Management
|
| Call Center software features |
Alerts / Escalation
Real-Time Chat
|
Alerts / Escalation
Real-Time Chat
|
| Access Governance software features |
Reporting/Analytics
|
Reporting/Analytics
|
| Interface screenshot |
|
|
| Desktop & Mobile Platforms |
Cloud-hosted / box software 
|
Cloud-hosted / box software
|
| Support | Working hours, Online | Working hours, Online |
| Training |
Documentation
Webinars
Personal
Online
|
Documentation
Webinars
Personal
Online
|
| Reviews |
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Nothing fancy but gets the job done
Benefits:
We used this for a year because of the low cost and ease to use. We were not disapointed. It delivered the basic functionality to meet our needs.
Drawbacks:
It needed somemore develeopment to improve use. We wanted additional functionality that was just not available. Some of these features are asked by... Read more
It needed somemore develeopment to improve use. We wanted additional functionality that was just not available. Some of these features are asked by others in online communities .
Summary: