Compare Focus Desk и ServiceNow

Take a look at comparison of based on the customers reviews. The rating is calculated in real time from reviews of customers.

Starting price from 1 usd. from 1 usd.
Who this service is for

Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues ge... Read more

IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of proble... Read more

Rating
0 / 5
4.5 / 5
Knowledge Management software features
Knowledge Base Management
Knowledge Base Management
Electronic Medical Records software features
Self Service Portal
Self Service Portal
Customer Service software features
Call Center Management
Call Center Management
Help Desk software features
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Network Monitoring
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
Automated Routing
Customizable Branding
Document Storage
IT Asset Management
Macros/Templated Responses
Multi-Channel Communication
Network Monitoring
Remote Access/Control
Service Level Agreement (SLA) Management
Ticket Management
Workflow Configuration
Law Practice Management software features
Email Management
Email Management
Call Center software features
Alerts / Escalation
Real-Time Chat
Alerts / Escalation
Real-Time Chat
Access Governance software features
Reporting/Analytics
Reporting/Analytics
Interface screenshot
Desktop & Mobile Platforms

Cloud-hosted / box software

Cloud-hosted / box software

Application

Support Working hours, Online Working hours, Online
Training
Documentation
Webinars
Personal
Online
Documentation
Webinars
Personal
Online
Reviews
5 / 5

I used ServiceNow in a Desktop Support Role

Benefits:

ServiceNow is fast and issue free so long as it's setup correctly. The interface is simple and easy to understand. The learning curve, unlike older... Read more

ServiceNow is fast and issue free so long as it's setup correctly. The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.

Drawbacks:

Sometimes tasks can have subtasks that are nested so deeply that they can be missed on first glance. I wish the software had a simpler nesting syst... Read more

Summary:

I used ServiceNow daily, almost hourly to be honest, as a Level 2 Desktop Support Agent. It replaced vFire which was getting slow and agonizing to ... Read more

Brandon C.
5 / 5

Best in Class ITSM tool

Benefits:

A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers . The cost per licenses is a bit high ... Read more

A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers . The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit. The best modules are :- Incident management , Change Management , Problem Management and CMDB.

Drawbacks:

The upgrades , every 6 months are something that always keeps us on our toes. secondly it Whatsapp and telegram can be integrated with service Now...

Summary:

This is one of the best ITSM tool. Aviable as SaaS and can be easily integrated with the SSO. Self service is a good feature . Its just the regula... Read more

Avinash S.
5 / 5

Best Ticketing tool for IT Helpdesk

Benefits:

It was simple and easy to understand. User friendly. Easy to customize the dashboard. We can keep track of tickets according to the ticket status, ... Read more

It was simple and easy to understand. User friendly. Easy to customize the dashboard. We can keep track of tickets according to the ticket status, which made my life easier. It is the best tool for maintaining incidents, SCTasks, change requests, and organizing work. We can have the history of work done.

Drawbacks:

New clients should be situated on the most proficient method to explore through this device since it is very confusing to clients from the beginning.

Summary:

I was utilizing ServiceNow daily, as a Level 1 support executive. We can easily customize the dashboard according to our choice. Exceptionally simp... Read more

Monika V.
4 / 5

ServiceNow

Benefits:

The software captures so many data points, therefore analytics and reporting present valuable information.

Drawbacks:

There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.

Summary:

Verified Reviewer

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