Compare easybooking JULIA и Maestro PMS

Benefits:

-Automatic messages works good -channelmanager is detailed -integrated biling -integrated creation of offers

Drawbacks:

-still works with flash -slow -crashes often -no Airbnb Integration -lots of bugs that are not being solved

Summary:

For the price Julia could be ok, unfortunately Zadego the company that publishes Julia is not very customer friendly. The software has a lot of pr... Read more

For the price Julia could be ok, unfortunately Zadego the company that publishes Julia is not very customer friendly. The software has a lot of problems and to reduce users contacting the Helpdesk, they have introduced a paid support system. They had a forum for a short while, until they got overwhelmed by issues and complaints. They actively remove reviews from Google. Etc etc So my advice: Stay away!

Benefits:

Grundsätzlich funktioniert die Software ok, nachdem man sich die Arbeit gemacht hat, sich länger einzuschulen.

Drawbacks:

Die Software ist sehr komplex. Es hilft nicht, dass der Kundenservice nur schwer erreichbar ist oder man Geld dafür zahlen soll. Wenn man mich heut... Read more

Die Software ist sehr komplex. Es hilft nicht, dass der Kundenservice nur schwer erreichbar ist oder man Geld dafür zahlen soll. Wenn man mich heute nochmal fragen würde, würde ich mich für ein anderes Produkt entscheiden.

Summary:

Die Verwaltung von mehreren Kanälen funktioniert ok, nachdem man sich an die Bedienungsoberfläche gewöhnt hat. Trotz täglicher Nutzung tauchen imme... Read more

Die Verwaltung von mehreren Kanälen funktioniert ok, nachdem man sich an die Bedienungsoberfläche gewöhnt hat. Trotz täglicher Nutzung tauchen immer wieder neue Fragen auf. Ich finde für was das Produkt zu bieten hat und den mäßigen Kundenservice, ist Julia Easybooking zu teuer.

Benefits:

Die Funktionsbeschreibungen

Drawbacks:

Service

Summary:

Wir haben die Software in einem nicht installierten Zustand mit dem Hotel übernommen. Da eine Installation durch uns wegen Krankheit und anschließe... Read more

Wir haben die Software in einem nicht installierten Zustand mit dem Hotel übernommen. Da eine Installation durch uns wegen Krankheit und anschließend wegen fehlender Mitarbeiter die Software Erfahrung haben nicht zustande kam wurde dennoch eine Rechnung von 1300 gesendet. Von seitens easybooking wurde nur eine Tabelle gesendet um die Zimmeranzahl Zimmerarten und Preise aufzunehmen. Einen Termin zur Onlineschulung mußten wir aus Personalgründen einmal absagen - zu einem zweite kam es nicht da der Vertragsbeginn nicht verschoben wurde, dafür aber die Rechnung für das zweite Jahr geschrieben wurde ohne einmal die Software genutzt zu haben. Das Hotel wurde zwischenzeitlich nach Leerstand wieder verkauft doch der Rechtsstreit mit rund 3600 Gesamtkosten sind geblieben. Sollte sich jemand für diese Software und Firma entscheiden - schließen sie vorher einen Rechtsschutz ab.

Benefits:

The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that i... Read more

The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here.

Drawbacks:

As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however.

Summary:

Benefits:

Gneral reports and the transaction reports are extremely powerful and helps to understand the metrics. customer service is quite professional and t... Read more

Gneral reports and the transaction reports are extremely powerful and helps to understand the metrics. customer service is quite professional and they are quick to solve the cases.

Drawbacks:

Pricing plan is not flexible, a modular plan would be a better fit for our case additionally user interface is way yoo old fashion.

Summary:

Maestro PMs is a great property management software with a good customer service. For me the reports the software provides is understandable and be... Read more

Maestro PMs is a great property management software with a good customer service. For me the reports the software provides is understandable and beneficial.

Benefits:

I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking.

Drawbacks:

The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The r... Read more

The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful.

Summary:

Benefits:

Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing... Read more

Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much. What I liked most was that it is quick and easy to access a lot of information (guest, company, or group info or history / room availability and pricing / accounting and sales figures). This was very helpful since easy flow of information is vital to a hotel running smoothly. When loading rates, I particularly liked that I could set automatic rate adjustments base on parameters such as dates, day of the week, occupancy, room type, or a combination of any of the aforementioned. This automation meant that if sudden inventory changes occurred on the rare occasion that I was not working, the rates would increase or decrease to achieve the best average daily rate and occupancy. Managing inventory was very easy with Maestro. Even with 9 different room types, I could use various reports to see overall occupancy, occupancy by room types, and also by specific rooms. I could go on. It is a very solid PMS program and I would use it again.

Drawbacks:

The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without usi... Read more

The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T.

Summary:

I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestr... Read more

I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :)