Compare easybooking JULIA и Smart Hotel

Benefits:

-Automatic messages works good -channelmanager is detailed -integrated biling -integrated creation of offers

Drawbacks:

-still works with flash -slow -crashes often -no Airbnb Integration -lots of bugs that are not being solved

Summary:

For the price Julia could be ok, unfortunately Zadego the company that publishes Julia is not very customer friendly. The software has a lot of pr... Read more

For the price Julia could be ok, unfortunately Zadego the company that publishes Julia is not very customer friendly. The software has a lot of problems and to reduce users contacting the Helpdesk, they have introduced a paid support system. They had a forum for a short while, until they got overwhelmed by issues and complaints. They actively remove reviews from Google. Etc etc So my advice: Stay away!

Benefits:

Grundsätzlich funktioniert die Software ok, nachdem man sich die Arbeit gemacht hat, sich länger einzuschulen.

Drawbacks:

Die Software ist sehr komplex. Es hilft nicht, dass der Kundenservice nur schwer erreichbar ist oder man Geld dafür zahlen soll. Wenn man mich heut... Read more

Die Software ist sehr komplex. Es hilft nicht, dass der Kundenservice nur schwer erreichbar ist oder man Geld dafür zahlen soll. Wenn man mich heute nochmal fragen würde, würde ich mich für ein anderes Produkt entscheiden.

Summary:

Die Verwaltung von mehreren Kanälen funktioniert ok, nachdem man sich an die Bedienungsoberfläche gewöhnt hat. Trotz täglicher Nutzung tauchen imme... Read more

Die Verwaltung von mehreren Kanälen funktioniert ok, nachdem man sich an die Bedienungsoberfläche gewöhnt hat. Trotz täglicher Nutzung tauchen immer wieder neue Fragen auf. Ich finde für was das Produkt zu bieten hat und den mäßigen Kundenservice, ist Julia Easybooking zu teuer.

Benefits:

Die Funktionsbeschreibungen

Drawbacks:

Service

Summary:

Wir haben die Software in einem nicht installierten Zustand mit dem Hotel übernommen. Da eine Installation durch uns wegen Krankheit und anschließe... Read more

Wir haben die Software in einem nicht installierten Zustand mit dem Hotel übernommen. Da eine Installation durch uns wegen Krankheit und anschließend wegen fehlender Mitarbeiter die Software Erfahrung haben nicht zustande kam wurde dennoch eine Rechnung von 1300 gesendet. Von seitens easybooking wurde nur eine Tabelle gesendet um die Zimmeranzahl Zimmerarten und Preise aufzunehmen. Einen Termin zur Onlineschulung mußten wir aus Personalgründen einmal absagen - zu einem zweite kam es nicht da der Vertragsbeginn nicht verschoben wurde, dafür aber die Rechnung für das zweite Jahr geschrieben wurde ohne einmal die Software genutzt zu haben. Das Hotel wurde zwischenzeitlich nach Leerstand wieder verkauft doch der Rechtsstreit mit rund 3600 Gesamtkosten sind geblieben. Sollte sich jemand für diese Software und Firma entscheiden - schließen sie vorher einen Rechtsschutz ab.

Benefits:

East to use. even when i use it at the first time, and i able to use it in a week after training. They has feature from front office till back office.

Drawbacks:

Sometimes is freeze and i need to restart it. I don't why it happens.May be because of inthernet or something else.

Summary:

As front Office I will like to use it, Because is uder friendly and simple

Benefits:

The customer service department is fantastic and can help us creating the materials, and systems we require when the standard is not workable for o... Read more

The customer service department is fantastic and can help us creating the materials, and systems we require when the standard is not workable for our needs. I like it's adaptability. It has been reliable for reservations and has not had trouble with 'dropping' reservations that other systems I have worked with have.

Drawbacks:

Lack of Training manual or guide It is clunky and does not look very modern. This is particularly evident in the online bookings.

Summary:

I have inherited a system that was customized poorly by my predecessors. I have been working closely with one of the rep to redesign a system that... Read more

I have inherited a system that was customized poorly by my predecessors. I have been working closely with one of the rep to redesign a system that both fits our unique needs and is easy to use and book online. My experience with her has been wonderful and I hugely value both her vast understanding of the system and communication style. Her determination to assist us in making the system serve us better, and effort/ skills in Crystal have made a dramatic difference to our success.

Benefits:

I like the amount of detail we can include and customize in our reservations. [SENSITIVE CONTENT HIDDEN]at Smart Hotel is SO helpful and easy to co... Read more

I like the amount of detail we can include and customize in our reservations. [SENSITIVE CONTENT HIDDEN]at Smart Hotel is SO helpful and easy to communicate with. When we can't figure something out over the phone, having him be able to take control of my computer screen is so great.

Drawbacks:

Not being able to adjust a reservation once checked out. I don't like that it asks me again if i want to close a window.

Summary:

Benefits:

I personally like the reporting features. I am able to get reports on occupancy and reservations that enable me to see what our revenues are like

Drawbacks:

The rates set up features. We are a bit different than a hotel and have 3 areas we work with for reservations. Due to this we have an a lot of ra... Read more

The rates set up features. We are a bit different than a hotel and have 3 areas we work with for reservations. Due to this we have an a lot of rates. Each rate has 3 components - Hidden Rate, Visible Rate and an Object to direct the funds to the correct GL account.

Summary:

The software interacts with our accounting program Adagio so that has been a big plus.