Compare Little Hotelier и Smart HMS M Series

Benefits:

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Drawbacks:

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Summary:

Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that get... Read more

Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Benefits:

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. ... Read more

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view

Drawbacks:

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they hav... Read more

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

Summary:

After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software ... Read more

After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Benefits:

Everything good in the software makes it bad as no support. You are left alone to learn everything .

Drawbacks:

Must admit the people who are helping in customer support are not trained and we have to wait days for finding answer for one question and sometime... Read more

Must admit the people who are helping in customer support are not trained and we have to wait days for finding answer for one question and sometimes they never get back

Summary:

Very bad as we are still using their software but we are looking to change once we know which front desk has good customer support.

Benefits:

user friendly interface, integration with other siteminder softwares. and new apps... that are very useful. vote 10! but

Drawbacks:

gigantic problem. there is no way to put in evidence in the calendar with a strong color the bookings that are still unprocessed or have proble... Read more

gigantic problem. there is no way to put in evidence in the calendar with a strong color the bookings that are still unprocessed or have problems. And siteminder aims on a percentage of the business coming from STRIPE quite clearly. Conflict of interests, good service to their clients, against making more money from percentages of all Stripe sales. WRONG, morally wrong. To change system it takes months of work. So, we have to have an ultra fast glance at bookings that are unprocessed on the calendar. Track them and try to solve them. Without this we miss the unprocessed bookings. We travel in blindness unless we dedicate lots of time in the process of verifying things. And at times we get a scam of guests who never really paid a penny. Second point often stated. If they call us to book a basic function that competitors have is to book for a limited period on the calendar. After this period if client doesn't pay booking erases in automatic. the first point is fundamental. the second one also. lastly the ad-ons for the bistro and drinks, is not so organic. but perhaps we just didn't have time to try to implement it.

Summary:

very good. would be great the ingenues there understand these two points and stop being blind about the, give good service without dual interes... Read more

very good. would be great the ingenues there understand these two points and stop being blind about the, give good service without dual interests. and they will have a super app. that will make much more revenue than this stripe co-related business.