IQWARE PMS

Benefits:

Easy to use, easy to train, great support.

Drawbacks:

great product there are really no cons to the software or support

In sum:

Great service!!

Benefits:

Complex enough to handle our needs of multi property portfolio

Drawbacks:

Support resolution takes longer than expected.

Drawbacks:

The system breaks down on a daily basis. It actually locks you out so that you may not open your own registers or print receipts for your customers it also locks you out of credit card slips. Calling the help line is very slow and usually has to be go up to higher support which takes more time. Support unavailable on Sunday mornings and will not answer before 8 am. The system is slow and tedious for the input of orders. Checking out guests is also a 3 part process. Have had the same problem with this system for over a month now, the IT department tag line is "we are working on the problem". Problems with the sales end of the product with locking sales out. Front desk shuts down for hours and all F&B outlets shut down three to four times a day. IT actually stated that we are too busy for their system and that do to the work load the system will slow down and kick you out.

Benefits:

The ease of use and reports layout made a positive change to the end of the month financial reviews.

Drawbacks:

Still having issues sending confirmations tu customers.

Benefits:

Easy to input reservations and get correct pricing. Back end of software is good for homeowner invoicing and commission paying.

Drawbacks:

Most of the pieces and parts that I feel like we are missing are available in additional modules or add ons that we have not purchased.

In sum:

We use IQWare to run our entire resort operation. Reservations, inventory, homeowner management, work orders and everything in between.

In sum:

The best I've ever seen and used. ease of use and all in one. Only the demo but wow wow wow I'll be upgrading soon.

Benefits:

Je vous suggère de ne pas utiliser le programme, choisissez un autre le service à la clientèle est vraiment pas bon, ca fait plus de deux mois que je demande de l'aide et problème toujours pas régler, l'été passé on a passer notre été a fonctionner à l'aveugle, la société place le client très loin de sa chaîne d'importance

Drawbacks:

le service à la clientèle attention de lire toutes les petits caractères ils sont pas honnete.

In sum:

Un système sans support

Benefits:

It was very simplistic and didn't have a ton of features.

Drawbacks:

It didn't have a professional look to it. It seemed kind of cheap.

Benefits:

I don't like anything about it. But the consensus in the industry is that no one really loves their PMS, and while we explore alternatives and seek feedback from other hotels, we have decided it's "better the devil you know" than to move to another PMS that is equally poor.

Drawbacks:

Customer support will ignore you completely.

In sum:

We don't have any accurate revenue reports in the PMS, and if not for our own external record keeping, we would have no idea how we are performing. We currently have 21 open support tickets, dating back to February. As a team we have to develop our own work-arounds to technical issues, because there is very little chance that support will have a solution. At best, they will send it to R&D and you will never hear from them again.

Benefits:

IQWare is a well designed product for everyday use in both Property Management business models and Hotels. We use this product anywhere from making a reservation to sending out Revenue Statements to individual property owners.

Drawbacks:

From time to time it take a considerable amount of time to fix issues with Support.

In sum:

I have been a customer a long time and I think IQWare provides a great overall value and product.